hcchen5600 8 Posted January 18, 2017 Share Posted January 18, 2017 Hello, Evernote keeps poping up a "Security Alert" warning box when in my company's network. How to stop it? Can't sync I understand, but the annoying warning box is totally bothering. Please find the attachments of the log file and the screen capture. Best regards, H.C. Chen Taipei, Taiwan Evernote_6.4.2.3788_20170117.zip Link to comment
Level 5 Dave-in-Decatur 4,006 Posted January 18, 2017 Level 5 Share Posted January 18, 2017 That looks like a message that the browser displays. What happens if you click on "View Certificate"? It might give you an option to accept the Website (presumably Evernote) permanently, despite what the browser perceives as a security certificate issue. That should prevent the alerts from popping up in the future. Link to comment
hcchen5600 8 Posted January 19, 2017 Author Share Posted January 19, 2017 Thank you very much. I have clicked the [View Certificate] and then the only thing I can further do is to click the [Install Certificate...] button, I have done this for many many times. The annoying popup is still keep coming again and again very frequently. See screen captures below. Link to comment
Level 5 Dave-in-Decatur 4,006 Posted January 19, 2017 Level 5 Share Posted January 19, 2017 Well, this is beyond my knowledge at this point. I hope that someone else here who is more knowledgeable may have an idea. Link to comment
Ex Employees Austin G 527 Posted January 19, 2017 Ex Employees Share Posted January 19, 2017 @hcchen5600 Thanks for reporting this. Do you happen to recall when this issue started? On this same machine, are you able to access your account on Evernote Web: https://www.evernote.com/Home.action using your PC's Internet Explorer browser. Evernote uses Internet Explorer for background sync services even if you use a different browser Let me know if you see errors when trying to get to https://www.evernote.com/Home.action using IE. 1 Link to comment
dconnet 529 Posted January 19, 2017 Share Posted January 19, 2017 Possible (probably!) related: https://esupport.trendmicro.com/en-us/home/pages/technical-support/1104301.aspx 2 Link to comment
hcchen5600 8 Posted January 20, 2017 Author Share Posted January 20, 2017 @Austin G Thank you. I tried Evernote Web on IE when in my office (after company network) and of course it did not work and the screen capture is here FYR. The annoying popup is the problem, my company network blocks Evernote and Evernote Web is not a problem. Does Evernote have an offline mode? That probably is the answer for another Evernote problem - it is very very easily "Not responding" with the message shown or not shown. Link to comment
hcchen5600 8 Posted January 20, 2017 Author Share Posted January 20, 2017 @dconnet thank you, your info is very close. But I don't understand the instructions after "To resolve the issue, clear the cached certificates:" because they look like Linux commands but the computer is running Windows 10. Link to comment
hcchen5600 8 Posted January 20, 2017 Author Share Posted January 20, 2017 Note! "Trend Micro OfficeScan" is really this computer's anti-virus software. Link to comment
hcchen5600 8 Posted January 22, 2017 Author Share Posted January 22, 2017 Hello, how to switch Evernote into "off-line" mode? That would be a workaround of this problem. Link to comment
Level 5* gazumped 12,056 Posted January 22, 2017 Level 5* Share Posted January 22, 2017 There's no such thing as 'offline mode' in Evernote. In Windows Evernote > Tools > Options > Sync you could disable all sync options and sync only manually, or (which I recommend) tick only 'sync changes on exit' and make sure you File > exit Evernote on completion of your day. Beware though that the sync will then presumably kick off the warning notice which you'll still have to deal with... Link to comment
hcchen5600 8 Posted January 23, 2017 Author Share Posted January 23, 2017 @gazumped thank you very much. Disable Sync works! And also another very annoying Evernote statue "Not responding" seems has gone as well. This issue is therefore CLOSED , thank you all. 1 Link to comment
Vikas Bansal 0 Posted November 7, 2017 Share Posted November 7, 2017 Even I face the same isssue. That annoying certificate warning. Evernote rectify it soon before I uninstall. Phew..:( Link to comment
martin66 0 Posted September 10, 2020 Share Posted September 10, 2020 I am getting exactly the same security alert window that was shown at the start of this thread. Over and over again. Using Evernote for PC not using browser. It is very annoying. Disabling sync does not seem like a good idea, syncing is rather the whole point of evernote. Can someone help please? Thanks, Martin Link to comment
Level 5 PinkElephant 8,773 Posted September 10, 2020 Level 5 Share Posted September 10, 2020 The EN Client uses internet technology in the background. No small wonder, because EN is based on HTML. It seems that the certificate issued to EN that is used to authorize the server connection and encrypt the communication has an issue. I propose you open a support ticket about this. Would be nice to inform the forum about the outcome. Link to comment
martin66 0 Posted September 11, 2020 Share Posted September 11, 2020 Thank you. At the moment I have uninstalled and reinstalled Evernote for PC and it seems to be cured, early days though. Link to comment
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