Notebook Disappeared!!!!

[jwblacks 0]

I had a notebook named "******" So it would show up at the top of my list when sorted by notebooks. This Notebook has just disappeared. I used it to track critical information that I need in my job.

Here's what happened immediately leading up to the disappearance:

1) My hard-drive was full, and I received a message that said something about "Macintosh HD is full", and the application closed on its own.

2) I deleted files and made space on my hard-drive, then re-opened the Application.

3) Upon opening it, it game me a message that said something about needing to "Re-index", so I clicked ok.

4) When the application opened, the notebook is gone.

5) I logged into my account via Firefox. Notebook also gone from the browser account.

I'm attaching the activity log. Please help. I had a lot of very important information in this notebook.

My understanding is the point of not needing to back up the notes and notebooks locally is because they are backed up on the cloud.

Is it possible to pull back the notebook or my account from an archive?

Evernote_454269_2017-01-16.txt

[DTLow 5,737]

20 hours ago, jwblacks said:

I had a notebook named "******" So it would show up at the top of my list when sorted by notebooks. This Notebook has just disappeared. I used it to track critical information that I need in my job.

Notebook/Notes don't usually just disappear.
At worst, the notes would be moved to the Trash

So, check your Trash folder to see if the notes can be located
Also do a search on content that may turn up your notes and identify the current notebook

>>2) I deleted files and made space on my hard-drive, then re-opened the Application.
     3) Upon opening it, it game me a message that said something about needing to "Re-index", so I clicked ok.

This may be a concern, and I have no idea how to recover from it

[gazumped 11,713]

Hi.  When you deleted files from your hard drive,  could any of them have been Evernote-related?  Normally when a notebook is deleted,  the notes go into a Trash Notebook - do you have one of those?  If you got around Evernote's normal deletion process by zapping one if its operating files,  that might have sidestepped the Trash notebook and gone straight to removing the notes completely.  The notebook removal would then have been synced to the web version which would also remove that content.

You should contact support directly if you can,  or message them on Twitter but I'm not sure how much help they can be. 

 

Do you have any system backups that would have included the previously deleted files?

 

 

[jwblacks 0]

I did some additional digging and found the notes from that notebook on my hard drive under the hidden "User > Library" folder.

The exact path is "User > Library > Containers > com.evernote.Evernote > Data > Library > CoreData > com.evernote.Evernote > A0D95BB7-56D2-41AC-83A2-03601324335A > ENNote > _records"

When I double-click one of the files of the notes that I know is missing ("p.142.enspot"), I get the following message in the Evernote Application:

"The note you selected belongs to '***w@b****.cc'. Would you like to sign in to that account?" (email blanked out).

And the option to select "Cancel" or "Switch".

The thing is.... I have one single account and I am signed in to Evernote on that account, as I can see it in the top left of the menu bar in the Evernote Application.

When I choose the "Switch" option (even though I am logged into evernote with that account, Evernote "refreshes" all the notes, and the same error message pops up. I click it a second time, Evernote "refreshes" all the notes, and then nothing happens.

Another thing I noticed --

There is a secondary sub-folder in my "Libarary" with the path "User > Library > Containers > com.evernote.Evernote > Data > Library > CoreData > com.evernote.Evernote > C102182C-36A8-40F2-9EE6-7E4431011C5D > ENNote > _records"

It looks to have all the same notes as from the subfolder A0D95BB7-56D2-41AC-83A2-03601324335A, except my notes that were in the notebook that was named *****, which is the now-missing notebook.

Any ideas?

[DTLow 5,737]

2 hours ago, jwblacks said:

I did some additional digging and found the notes from that notebook

Did you not learn a lesson from messing around in the Evernote file system?

I don't know what those folders are, but Evernote (Mac) does maintain a folder for each note

You can find the database folder by clicking on About Evernote and pressing the option key

There's a folder called Purgatory (really) for recent departed notes

[jwblacks 0]

@Guru, I'm not entirely sure what you mean by "learn a lesson", but please note the implied accusation is not helpful or constructive.

I did not "mess around" with the file system prior to the notes disappearing. The issue originally occurred when I was using my computer in the normal course of my day. No "messing around"....

To reiterate, this is what happened leading up to the disappearance: I had Evernote open, and I was on the internet on Firefox or Safari (I don't recall) I recall switching to Evernote using Command+Tab, but when I clicked on the note I wanted to write it, the system beach-balled. My computer then gave me the message about my HD being full, and Evernote proceeded to close itself.

I cleared out files including an Application or two from the Applications folder, as well as files from the Documents Folder. I did not touch the "Library" folder, as it was hidden and at that point in time I didn't not even know it existed.

With some space clear, I re-opened Evernote, and it gave me an error about needing to re-index. When it then loaded, the notebook named "*****" and all of its notes were missing.

I spent at least an hour looking for where to submit a ticket to support, but when I load the ticket page, I do not see the form to complete. I assume this is because I am a "free" level client, and only Paying clients get to submit tickets, so I opened this thread.

Yesterday I did a search on my computer per your suggestion. I looked for words I knew to be in the missing notes. Search located the missing notes, and Finder showed me the path.

I appreciate your suggestions to look up the database. What can I do once I have located that?

I see the folder called "Purgatory", but it is empty.

The Mac search feature has identified the files to be located at the path I mentioned -- "User > Library > Containers > com.evernote.Evernote > Data > Library > CoreData > com.evernote.Evernote > A0D95BB7-56D2-41AC-83A2-03601324335A > ENNote > _records"

This is the only place on my machine where the files exist.

Is there a way I can "import" my missing notes from this location? What options do I have at this point?

Thank you all for your contributions and assistance in this issue.

[DTLow 5,737]

36 minutes ago, jwblacks said:

Yesterday I did a search on my computer per your suggestion.

Actually I meant search within Evernote.

Its very unusual for an entire set of notes to disappear.  They usually get hidden in the Notebook/Tag hierarchy

>>I'm not entirely sure what you mean by "learn a lesson", but please note the implied accusation is not helpful or constructive.

It was an attempt at humour, but also a warning that accessing Evernote data outside of the Evernote app is a risky process and should not be treated lightly

I'm glad to hear you did not delete files from your Library folder

>>I appreciate your suggestions to look up the database. What can I do once I have located that?

I did not recognize the folders you listed from your search, but I know your search should have identified the same data in the database folder

btw, Did you download the app from the App Store, or from Evernote - there are database location differences

Can you post a screenshot of the folder contents you located.  I think you double clicked on a .enml file - we may be able to work with that and convert it to a .html file

 

 

 

[jwblacks 0]

I see, thanks for the clarification. I searched Evernote, but they don't appear in the search results. I also look in the "Trash" notebook in Evernote, but the missing notes are also not there.

I believe this is a bug in Evernote, and may be related to the transition to the recent "upgraded experience". Is it possible Evernote has changed the formatting of their note files in the upgrade? And if so, is it possible the notebook name "******" is causing some sort of conflict with the new file format?

[DTLow 5,737]

10 minutes ago, jwblacks said:

related to the transition to the recent "upgraded experience". Is it possible Evernote has changed the formatting of their note files in the upgrade? 

You also had an upgrade going on?

I'm not aware of any database changes

Can you post a screenshot of the folder contents you located.  I think you double clicked on a .enml file - we may be able to work with that and convert it to a .html file (opens in a  browser)

 

 

[jwblacks 0]

Pls find screenshot attached. I selected one of the files which my computer identified as one of the missing notes, which I found by looking for a unique term that I know was in the note "p142.enspot".

[DTLow 5,737]

It may be time to bring in the official support people

Contact Evernote Support (Paying Customers)

Twitter @evernotehelps  

[jwblacks 0]

I was able to identify one of the missing notes in the Evernote Database folder

"/Users/JuliaGulia/Library/Containers/com.evernote.Evernote/Data/Library/Application Support/com.evernote.Evernote/accounts/www.evernote.com/70131138/content/A00AE345-3766-466F-8D5C-664E96777505"

In the folder there are the following files:

card.png
content-original.enml
content.enml
LocalNote
note.xhtml
quickLook.png
snippet.txt

I double-checked using search in the Evernote app that the file is not there.

You mentioned:
>> I think you double clicked on a .enml file - we may be able to work with that and convert it to a .html file

Do you think we can recover this note above somehow? If so, can you let me know how to convert it to an .html file, or whatever file is needed for it to open in the App?

Also, apologies, I missed your previous question:
>> btw, Did you download the app from the App Store, or from Evernote - there are database location differences

I downloaded the app so long ago, it must be 4 years ago now, I don't recall where I downloaded it from.

Thank you again for your help on this issue. I really appreciate it.

[BSR 208]

Hi @jwblacks,

If you double click on the note.xhtml file for that note from the content folder in your database, it should open in a web browser where you can then copy and paste the content back into Evernote.

[jwblacks 0]

Thank you @BSR ! All the formatting is gone, but I suppose it's better than nothing. I still find it rather strange that an entire notebook suddenly disappeared like this, and that even though the notes are there in the database folder, they aren't appearing in the Evernote App.

I hope the developers can take a look and find a fix so this doesn't happen again. This has been a huge loss of productivity, which does not really reflect well on an App whose focus is to increase productivity.

Thanks again.

[userincal 0]

I had the same thing happen. I just created the notebook yesterday and saved a bunch of stuff in it. Now it's gone. I also notice that the stuff I clipped with Web Clipper is no longer linking back to the original Web page. I thought the clipper was better than just a bookmark because it both linked back and let you save information and screenshots, but it seems massively unreliable.

[hlk 0]

I also just had the same thing happen to me. I created two notebooks on Sunday night (I'm a new user) and today, both notebooks and all of the notes within the notebooks are gone. Granted it was only a few notes but, I'm very disappointed because I was quite hopeful that this would be a new tool I could use to help me keep my notes organized. 

[PinkElephant 8,197]

Even if it seems to be the same, it is plain nonsense to post in a thread years old, and without activity since long. The app has fundamentally changed since then, and what may be posted here years ago is not valid any longer.

Maybe instead of crying me too, you could describe with some more detail what you did, in which sequence.

Is everything empty when you look into your account, or only these 2 notebooks, with other content still available ?