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Everything posted by gazumped
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Alt+Ctrl+X - copy app link - gives you a link direct to the note in the app.
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M365 Calendar says connected but Never connects
gazumped replied to GlennoSchlapp's topic in Evernote Teams Technical Issues
So. You're a Teams (business) subscriber with an M365 calendar issue? -
Paypal and credit card did not go through
gazumped replied to sschan's topic in Evernote General Discussions
Hi. The Forums are mainly user-supported, so we can't help much with passwords or payments and refunds apart from suggesting you contact Support. See: https://help.evernote.com/hc/en-us/categories/200001917-Billing-Subscriptions-and-Payments -
why Evernote website is not working??
gazumped replied to AmielMix's topic in Evernote General Discussions
Hi. And ?? - Seems to be working for me. Maybe throw us a little more information like device / OS & Evernote version numbers, browser and what exactly are we talking about here? -
Delete multiple tasks (desktop, PC)
gazumped replied to mallorcaben's topic in Evernote General Discussions
Hmmn. Don't think it's possible to multi-select tasks or to delete them as a group. It is possible to hide completed tasks, but again no multi-select that I'm aware of. Feedback to Evernote or Support as a feature request. -
Hi. I'd agree. Teams accounts are aimed as businesses supporting their own employees rather than a commercial operation with external customers. You would be served as well with a Professional account, sharing notebooks with your customers, who could accept them into their own Evernote account. If you have only recently subscribed, you may be able to ask Evernote to convert your account from Teams to Professional. If you are some way through your subscription I'd recommend that you make the change when your current payment is exhausted. Either way I'd suggest you raise this with Support now - we're mainly other users here.
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Hi. The forum is mainly other Evernote users, not support. They are the only team able to deal with subscription issues. If you have had contact with them, you have a ticket reference for your issue. Please post that reference here, and we will ask the Forum Admins to look into the problem. Support however are very busy and take a long time to respond. Please be patient for their reply.
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Auto-correct (spell check)
gazumped replied to paperclip_ny's topic in Evernote for Mac Issues (Versions 10.0 and above)
Hi. Are you a bot? You just basically repeated the content of a 6-month old post. -
@Boot17 I think you're missing a point here. Customer Support wasn't downsized - Bending Spoons had more active user thans Evernote (I think) and a big Head Office staff (including their own support teams) based in Italy. It made sound business sense to close down Evernote's US operations and merge everything into their main teams... until they worked out how much expertise they had lost, and then launched several big changes to the app which caused a huge reaction. Ending the free plan spree was also sound business - the freemium model attracted a number of users who were simply a continuing drain on resources. Converting to a limited trial doesn't reduce the number of support calls from new users. 'Spoons are almost certainly spending a lot of money now trying to improve staffing and systems to work their way out from under the backlog - but it's not a problem you can just throw money at. Staff take time to recruit and train, and given the complexity of the software and the wide variety of uses we put it through, they need to be pretty experienced to give 'proper' help. Meantime all the frustrated users are submitting ticket after ticket demanding answers to their specific issues and generally gumming up support admin with an additional inadvertent DOS attack. IMHO the easiest, safest and most positive way to use Evernote at the moment is: Have a backup - you'll never lose access to your notes Use work-arounds when you find the app doesn't quite do what you want Feed back your experiences to Evernote - keep the company informed about what works and what doesn't If you hit a road block, contact support. ONCE. With as much details as you can. Expect a wait. When they reply, read the email carefully and respond politely and appropriately. Post your issues in the Forums in case someone else has a solution Read the Forums and post suggestions and work-arounds where you can
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Adding Comments to Specific Text in a Note
gazumped replied to doccando's topic in Evernote General Discussions
Hi. You have a highly specific request which I don't recall seeing before. Evernote haven't mentioned any features in development which might satisfy your need, and offhand I can't think of an easy way to generate an alternative. The closest suggestion would be to insert a link to a footnote using the table of contents feature, or link to an external note containing the extra comments. You could certainly feed this suggestion back to Evernote, or contact Support to request its addition, but don't expect changes to happen overnight... -
Hi. I have no idea what you are objecting to. Want to try a more coherent explanation?
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this app can't run on your pc
gazumped replied to DarrenM's topic in Evernote for Windows Issues (Versions 10.0 and above)
Hi. What's your device and OS? -
Hi. Which notifications are we talking about here? Evernote's 'upgrade' messages don't seem to me to appear all that often for subscribers, but if/when they do, they're usually because I clicked on something outside my allowance. There's no "don't show this again" option that I know of.
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This is a Teams account - the central 'business' account isn't owned by any individual, so I don't think anyone has access to it, though users would all have their own personal free accounts available... But definitely - there's no deletion involved, just access. EDIT - I moved the account thread to the Teams forum
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Hi. You have already raised this payment issue in a separate thread - please don't post twice. I don't know how recent your contacts with Douglas Marshall have been, but I was under the impression that all the US-based staff had been let go, and that the whole operation had moved to Italy, where Bending Spoons are based. Cancelled or not your account should remain saved on Evernote's servers, although until this issue is resolved you won't have access to the content. I did suggest on the other thread that you raise this with your bank to verify that the payment has actually been transferred to Evernote, and that you contact the Support team to explain the situation again - what was the outcome of that? Bear in mind that we're all other users here, with no information on Evernote's payment systems.
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Hi. If you have any doubts about Evernote's security, please see this page - https://help.evernote.com/hc/en-us/articles/208313518-How-does-Evernote-use-my-personal-information-and-data And for your reassurance, everyone is automatically opted out of AI unless you specifically choose to use to use one of the AI options.
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M365 Calendar says connected but Never connects
gazumped replied to GlennoSchlapp's topic in Evernote Teams Technical Issues
I'm a Evernote professional subscriber, so no experience here, but I was aware that Teams users have two accounts - their own, and the central business account; and as you point out Outlook has business options too... Not sure how many users you'll find here with both business connections, but I'd suggest you contact Support now - responses will take a while - as you wait for any other reactions. -
M365 Calendar says connected but Never connects
gazumped replied to GlennoSchlapp's topic in Evernote Teams Technical Issues
Sorry but we're not Evernote. Mostly other users here. Contact Support if you need more than that - and please be patient, they're a bit overwhelmed. For more help here, please confirm your device and OS / Evernote version numbers and explain your issue in a little more detail... are you on a Teams (business) app too? -
Please stop replacing the equals sign with a glyph
gazumped replied to asolyakov's topic in Web Client Issues
Hi. Typing your text in a standard note body I get exactly what I type; doing the same in a Code Block gets me the glyph version - after a number of users have been energetically campaigned for automatic styling. It looks like adding that to code blocks is happening, but so far there seem to be no related options. This being a mainly user-supported forum, all you can do is feed your thoughts back to Evernote or contact Support and find a work around for the meanwhile - maybe use another code editor where you can switch off these glyphs - and attach its files to your note? -
Is there a way to print a note without its title?
gazumped replied to abdu's topic in Evernote General Discussions
Hi. Not that I can see - you already have the obvious workaround...