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Ron Bauerle

Evernote Staff
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About Ron Bauerle

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  1. Ron Bauerle

    EN Going Out of Business?

    rumours of our demise have been greatly exaggerated
  2. I'm also experiencing this when I log in to Evernote for Web using a basic Evernote account. note: there is a workaround - You CAN get it to start creating notes in a particular notebook without asking every time, but you have to make sure to select the notebook from the notebook list before you click New Note!
  3. Ron Bauerle

    The Great Big Brand Refresh

    the thread is locked because its in the community announcements section and is an announcement, not the beginning of a discussion. as your post here shows, there is nothing preventing you from voicing your concerns elsewhere in the forums (unless you were making a joke, in which case i apologize for being so literal - its my job!)
  4. Ron Bauerle

    Bug: PDF thumbnails missing in note list

    Hi! Evernote recently discovered a bug with the PDF thumbnail generating processes. We have temporarily disabled PDF thumbnails while we implement the fix, but unfortunately I don't have an ETA for when that will be.
  5. Ron Bauerle

    Problem/Bug in text edition with Gboard

    Thank you for the reports and logs, and thank you also to those who contacted support with additional information! I'm pleased to say we have been able to pin down this bug and a fix is coming.
  6. Ron Bauerle

    Please make the dictionary work

    I moved this to the bug report forum as its about a bug, also wanted to mention that we know about it and can reproduce it, and developers are working on a fix.
  7. Ron Bauerle

    Checkboxes in Evernote Android app

    No worries, happy to hear its working!
  8. Ron Bauerle

    Checkboxes in Evernote Android app

    Hi Mike! On Android expected functionality is that tapping directly on the checkbox after you insert it into the note should toggle the checkmark on or off. If this isn't working, it may be a bug we haven't found yet, in which case it would be helpful if you contacted support with details about which device you are using, which will help is track down whats causing the issue. Hope that it gets resolved soon!
  9. Ron Bauerle

    Note Title Font Bug?

    I just wanted to post to say that our developers have been made aware of this issue. Although I can't provide an ETA for a fix, we are listening!
  10. Ron Bauerle

    EN 6.9.7.6770 Win10 forgetful Focus

    We do read the forums, but we usually aren't the ones with direct control or knowledge of when/how bugs will be fixed. Mostly, we try and take what users on the forum are saying and get it seen by people in the company who can affect change, help when we can, and bridge gaps between the forums and our customer support teams. We usually have nothing to offer other than "We hear you, we're working on it" and often even that message doesn't get out (something we are trying to change). Evernote employees posting here are largely volunteering their own limited time to try and help out, they aren't controlling the direction of the company, or tech wizards who can shoot down any bug the second it appears on their radar, but they are listening, and they're here because they care about Evernote users, not because someone told them to be. Also FYI the Evernote employee in this thread was responding to a user who was posting about an entirely different bug, so the situation isn't quite as you described... Although I'm not sure if it makes us look better or worse that this thread about a fixed bug thread got derailed by a post about a different bug 😂
  11. Ron Bauerle

    horizontal rule

    Unfortunately all I can tell you right now is that the dev team is aware of the issue. I apologize that I can't provide an ETA for a fix, I understand its frustrating
  12. Ron Bauerle

    Disable auto format

    I've been notified by the android team that they will be adding the option to disable autoformatting on android, unfortunately I don't know exactly when. For reference, the autoformatting article contains information on what autoformatting is supported on each platform and how to disable it (where possible).
  13. Ron Bauerle

    Having "Fatal Error" since updated to v.6.14.5.7671

    This has will be fixed in an upcoming release, in the meantime if you wish you can use the steps below to revert to a previous version that doesn't have this bug: After Evernote crashes, open it again (this time Evernote should open normally) Make sure all of your recently changed or added notes are synced with Evernote web under www.evernote.com Go to File > Exit Select the Windows Start icon> Settings (gear icon)> Apps Select Evernote and click Uninstall Go to the following link to download and install Evernote 6.13.14: http://cdn1.evernote.com/win6/public/Evernote_6.13.14.7474.exe
  14. Ron Bauerle

    Forum sort by date

    just to be clear, i only see this in the feature requests section, are you seeing it happen anywhere else?
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