Shane D.

Hi All,
If you have more than one Evernote account, you can use the Evernote for Mac or Windows Desktop application to consolidate all your notes and notebooks into a single account. 
To move notes and notebooks from one account to a secondary account:
1. From any Mac or Windows desktop computer, log into the account that contains notes you'd like to transfer to another account.
To do export a notebook, click on Notebooks from the left hand menu To the right of the selected notebook, click on the "..." icon from the Actions column 2. Export your notebooks as Evernote XML (.enex) files from this account and remember which folder or directory you’ve saved it to. All your note contents and tags are saved to this ENEX file.

3. Sign out of the account you've just exported notes from and sign into a secondary account.

4. Import the ENEX (.enex) files into the secondary account.
Imported notes are automatically saved to a notebook titled "Imported Notes." Once imported, you can move or copy to any personal or business notebook. 
We hope you found this information useful and please consider upvoting or reacting to this thread if you found it useful.

Hi All,
The beta program is a public testing program, therefore our support team will not be able to troubleshoot issues with this version. We encourage users on beta versions of Evernote to provide feedback and report issues directly to the development team on our Android Product Feedback forum.

To join the public beta program:
1. Make sure you have Evernote already installed on your device
2. Open the Play Store app
3. Search for Evernote, then tap the Evernote icon to open the app details page
4. Scroll down to the beta tester section
5. If it's available, tap **I'm in**, read the disclaimer, then acknowledge by tapping **Join**
6. Wait for the sign-up process to complete (Note: This can take up to 30 minutes)
7. Once the sign-up is complete, go back to the Play Store and install the beta version of Evernote
 
If you are interested in joining our Early Access Program, and testing our private betas, please see this information:
 
If you found this information helpful, please consider upvoting this thread or leaving a reaction.

Hi All,
To send an activity log for Evernote for Windows, please follow these steps:
1. Open the Evernote app and sync your account
2. Go to Help > Activity Log from the menu bar
3. Click Save As to save the log as a file on your computer
4. Attach the saved log

If you are unable to open the Evernote app, you can follow these steps:
1. For Windows 7: Click the Start menu and type "Run" in to Search programs and files.
    For Windows 8/10: Right-click the Start menu button, then select "Run"
2. Copy each of the following lines separately into the "Run" field (one or both may work), then hit enter:
     * %localappdata%\evernote\evernote\logs
     * %userprofile%\evernote\logs
3. Attach all the log files

The activity log contains a detailed log of steps that Evernote performs and is helpful for diagnosing the problem you may be experiencing. The activity log also contains information about your account, your device, and your location information (if enabled). The titles of your notes, tags, notebooks, attached files, and, if your account was having network syncing errors, some of your note content, may also be contained in the activity log. You may edit the log file to remove anything you do not want to send us. We treat activity log data as confidential information, and the terms of our Privacy Policy apply.
 
If you found this information helpful, please consider upvoting this thread or adding a reaction.

Hi All,
To send an activity log for Evernote for Mac, please follow these steps:
1. Open the Evernote app and sync your account
2. Go to **Help > Activity Log...** from the menu bar
3. Click Save As to save the log as a file on your computer
4. Attach the saved log file 

If you are unable to open the Evernote app, you can follow these steps:
1. Minimize all applications
2. Open the Finder app and select Go > Go to Folder from the menu bar
3. Copy each of the following lines separately into the 'Go to the folder' field (one or both may work), then click Go:
     * ~/Library/Application Support/com.evernote.Evernote/logs/
     * ~/Library/Containers/com.evernote.Evernote/Data/Library/Application Support/com.evernote.Evernote/logs/
     * ~/Library⁩/⁨Group Containers⁩/Q79WDW8YH9.com.evernote.Evernote⁩/CoreNote⁩/accounts⁩/ ⁨www.evernote.com/
4. Attach all the log files (.log)
The activity log contains a detailed log of steps that Evernote performs and is helpful for diagnosing the problem you may be experiencing. The activity log also contains information about your account, your device, and your location information (if enabled). The titles of your notes, tags, notebooks, attached files, and, if your account was having network syncing errors, some of your note content, may also be contained in the activity log. You may edit the log file to remove anything you do not want to send us. We treat activity log data as confidential information, and the terms of our Privacy Policy apply.
 
If you found this information helpful, please consider upvoting this thread or adding a reaction.

Hi All,
This issue has been fixed in our most recent release, Version 10.10.
You can learn more here:
We are now closing this thread.
If you have a new/different issue to report, please start a new thread.

Hi All,
This feature has been added in our most recent update, Version 10.10.
You can learn more here:
 
I'm closing this thread at this time, but please start a new thread if you have a new/different feature request.

Hi All,
We're aware of an issue that may cause the tag filtering to display the incorrect number of notes.
We're working to address this issue, and will provide an update here once it has been fixed.
As a workaround:
Use the advanced search syntax: on search bar (magnifying glass) paste tag:[tagname] Similarly, using the tag filter and selecting the additional filter for Updated > last 90 days  
If you found this information helpful, please consider upvoting the thread or adding a reaction.

Hi All,
We are aware of an issue where Copy/paste from Outlook to Evernote for Mac does not work.
We'll provide an update here once the issue has been fixed.
In the meantime, here are some possible workarounds:
Forward the content to your Evernote incoming email address Copy/paste into Evernote Web Paste to another location then copy/paste into Evernote for Mac again  
If you found this information helpful, please consider upvoting this thread or leaving a reaction.
 

Hi All,
We are aware of an issue that may cause the left side bar icon to go missing if your iPad is connected to an external keyboard.
We are working to address this issue, and will provide an update here once it has been fixed. 
In the meantime, you can try these workarounds:
If you switch to a different note in the note list, the icon should appear again You should not encounter the issue if you remove the external keyboard  
If you found this information helpful, please consider upvoting this thread, or adding a reaction.

Hi All,
We are aware of the issue that causes audio quality to be diminished when the audio file is played from within a note.
We'll provide an update here once the issue has been fixed.
As a workaround you can download the audio file to Files app and play it from there.
 
Please consider upvoting this thread or leaving a reaction if you found this information helpful.
 

Hi All,
We are aware of an issue that occurs when pasting a screenshot in Evernote and the image gets added 3 times in the note.
We're working to address this issue and will provide an update here once the issue has been resolved.
As a workaround, you can try adding the image using the “+” insert button from the note.
 
If you found this information helpful, please consider upvoting this thread or adding a reaction.
 

Hi All,
We're aware of an issue where the "Scale note body size" option on Android can cause text to become smaller or bigger on each new line.
As a workaround, Changing Settings > Notes > Scale note body size back to 100% should resolve the issue.
We'll provide an update here once the issue has been resolved.
If you found this information helpful, please consider upvoting this thread or leaving a reaction.

Hi All,
See the steps below on how to reset your Evernote password.
1. Go to the Evernote Web
2. Click Forgot password?
3. Enter your email address or username and click Send Verification Email
4. Check your email for a link to reset your password. You may need to check your spam folder or corporate email filter for this message.
If you found this information helpful, please consider upvoting the thread or leaving a reaction.

Hi All,
To change your email address, follow these steps:
1. Go to the Security Summary page in your account settings
2. Select Change Email beneath the email address shown in the Email Address section
3. Enter your password to authorize changes and enter a new email address.
4. Select Change email to save changes
A confirmation email will be sent to the new address. You must click on the link in the confirmation email to verify your new email address.
You can read more about changing your email address here.
If you found this information helpful, please consider upvoting this thread or leaving a reaction.

Hi All,
Sign up for Evernote’s Early Access Program for the chance to test Evernote features before they’re released and help decide what works and what needs to improve. If you’re invited to be a tester, our team will reach out with further instructions.
If you found this information helpful, please upvote this thread or leave a reaction!

Hi All,
If you're experiencing connectivity issues with Evernote and use a Firewall or Proxy, please confirm the following:
You're on the current version of Evernote. You can access the following URLs using Internet Explorer. http://www.evernote.com/Login.action https://www.evernote.com/Login.action You have ports 443 and 80 open for connection (if you've enabled a firewall). Evernote explicitly uses ports 443 and 80. You have the necessary security settings enabled in Internet Explorer. Go to Internet Explorer > Settings > Internet Options > 1. Advanced. Check the box next to Use TLS 1.0 / 1.1 / 1.2. If you're in a corporate setting, check to see if there is some sort of application registration required by your IT department.
  We hope you found this information helpful, and please consider upvoting this thread or adding a reaction if you found it useful.

Hi All,
If you're experiencing connectivity issues with Evernote and use a Firewall or Proxy, please confirm the following:
Make sure you're on the current version of Evernote. Confirm you can access the following URLs from your default browser (Safari) http://www.evernote.com/Login.action https://www.evernote.com/Login.action If you have a firewall enabled, check that you have ports 443 and 80 open for connection. Evernote explicitly uses ports 443 and 80. If you are in a corporate setting, check to see if there is some sort of application registration required by your IT department.
We hope you found this information helpful, and please consider upvoting this thread or adding a reaction if you found it useful.

Hi All,
We are aware of an issue affecting the web clipper that prevent it from launching in Firefox if private mode is enabled. We are currently working to address this issue, and will provide an update here once it has been addressed.
As a workaround, you can use the web clipper by disabling private mode, or by using a different web browser.
 
If you find this information helpful, please consider upvoting this thread or adding a reaction.
 

Hi All,
While we encourage everyone to give the new Evernote app a try, we recognize that there are some scenarios where using an older version is necessary or desired.
You can download the Evernote Legacy app by following the instructions in this Help & Learning article:
Install an older version of Evernote.
 
Please upvote this thread or add a reaction if you found this solution helpful!

Hi All,
If you see a device authorized on your account or access from somewhere that you don't recognize, someone may have learned the password to your account and accessed it. The Evernote service is secure and we want to make sure you take the necessary action to secure your account.

There are a few ways someone other than you could have learned the password to your account:
If you use the same password on Evernote that you use on another site, it may have been taken from a site not associated with Evernote. You may want to check a security breach site (like https://haveibeenpwned.com/) for details on security breaches from other companies that included your email so you can review and take action. 
  If your password was taken from your computer or another computer you used to log in to your Evernote account. If you aren't using malware detection software, we recommend you download [Malwarebytes](https://www.malwarebytes.com/) to check and clean your computer.
  If you received an email that appeared to be from Evernote but linked to a website (not www.evernote.com) that prompted you for your password. You may have been the victim of a phishing attack. Please forward us a copy of the email or link to security@evernote.com so that we can investigate it. Unfortunately, we don't have the resources to tell you whether someone accessed your content or which specific notes they accessed. We've discovered in the past that some unauthorized individuals have searched accounts for passwords and cryptocurrency keys. If you have any in your account, someone may have copied them.
To make sure your account is secure, please do the following:
Change your password immediately. (Choose a unique password that you don't use on another website.) Review the authorized applications and access history for your account. Revoke access to any applications that you are suspicious of or that have accessed your account from an IP address you don't know. Set up two-step verification on your account as an additional layer of security. Encrypt sensitive text inside your note. When you encrypt text in a note, a separate password will be required to view the text, even if someone, including you, has access to your account.  If you stored any sensitive data in your account like passwords, credit card numbers, or cryptocurrency keys, you should consider changing them to stop or prevent misuse. Please let us know if you found this information helpful by upvoting this thread, or by leaving a reaction.

Hi All,

If you’re experiencing issues or need help with our API, SDK, or direct integrations, please let us know by completing this form.

Feel free to reach out to Shane D. here if you have any trouble with the form above.
Please let us know if you found this information helpful by upvoting this thread, or by leaving a reaction.

Hi All,
We believe this issue has been fixed in our most recent update, version 10.6.
You can learn more here:
This thread is now closed.
However, if you continue to experience any similar issue to this one, after updating to 10.6, please start a new thread or reach out to me directly.
If you are experiencing a new/different issue, please start a new thread.
Thank you.

Hi All,
This feature has been released in our most update, version 10.9.
You can learn more here:
 
This thread is now closed.
If you have a new/updated feature you would like to see, please create a new thread.

Hi All,
This issue has been fixed in our most recent update, Version 10.5.
If you haven't already, please update to this version.
If you found this answer helpful, please upvote the comment to let us know.
Thank you!
 

Hi All,
This issue has been resolved in our most recent update, version 10.5.
You can learn more here:
At this time, I'm closing this thread.
Please start a new thread if you have an issue to report or a new feature request.