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Shane D.

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Community Answers

  1. Shane D.'s post in How to change the email address associated with an Evernote Account was marked as the answer   
    Hi All,
    To change your email address, follow these steps:
    1. Go to the Security Summary page in your account settings
    2. Select Change Email beneath the email address shown in the Email Address section
    3. Enter your password to authorize changes and enter a new email address.
    4. Select Change email to save changes
    A confirmation email will be sent to the new address. You must click on the link in the confirmation email to verify your new email address.
    You can read more about changing your email address here.
    If you found this information helpful, please consider upvoting this thread or leaving a reaction.
  2. Shane D.'s post in How to join the Evernote Early Access program was marked as the answer   
    Hi All,
    Sign up for Evernote’s Early Access Program for the chance to test Evernote features before they’re released and help decide what works and what needs to improve. If you’re invited to be a tester, our team will reach out with further instructions.
    If you found this information helpful, please upvote this thread or leave a reaction!
  3. Shane D.'s post in Issues with Firewall or Proxy (Windows) was marked as the answer   
    Hi All,
    If you're experiencing connectivity issues with Evernote and use a Firewall or Proxy, please confirm the following:
    You're on the current version of Evernote. You can access the following URLs using Internet Explorer. http://www.evernote.com/Login.action https://www.evernote.com/Login.action You have ports 443 and 80 open for connection (if you've enabled a firewall). Evernote explicitly uses ports 443 and 80. You have the necessary security settings enabled in Internet Explorer. Go to Internet Explorer > Settings > Internet Options > 1. Advanced. Check the box next to Use TLS 1.0 / 1.1 / 1.2. If you're in a corporate setting, check to see if there is some sort of application registration required by your IT department.
      We hope you found this information helpful, and please consider upvoting this thread or adding a reaction if you found it useful.
  4. Shane D.'s post in Issues with Firewall or Proxy (Mac) was marked as the answer   
    Hi All,
    If you're experiencing connectivity issues with Evernote and use a Firewall or Proxy, please confirm the following:
    Make sure you're on the current version of Evernote. Confirm you can access the following URLs from your default browser (Safari) http://www.evernote.com/Login.action https://www.evernote.com/Login.action If you have a firewall enabled, check that you have ports 443 and 80 open for connection. Evernote explicitly uses ports 443 and 80. If you are in a corporate setting, check to see if there is some sort of application registration required by your IT department.
    We hope you found this information helpful, and please consider upvoting this thread or adding a reaction if you found it useful.
  5. Shane D.'s post in Web Clipper doesn't launch in Private Mode (Firefox) was marked as the answer   
    Hi All,
    We are aware of an issue affecting the web clipper that prevent it from launching in Firefox if private mode is enabled. We are currently working to address this issue, and will provide an update here once it has been addressed.
    As a workaround, you can use the web clipper by disabling private mode, or by using a different web browser.
     
    If you find this information helpful, please consider upvoting this thread or adding a reaction.
     
  6. Shane D.'s post in How to install an older version of Evernote was marked as the answer   
    Hi All,
    While we encourage everyone to give the new Evernote app a try, we recognize that there are some scenarios where using an older version is necessary or desired.
    You can download the Evernote Legacy app by following the instructions in this Help & Learning article:
    Install an older version of Evernote.
     
    Please upvote this thread or add a reaction if you found this solution helpful!
  7. Shane D.'s post in Unauthorized Access to my Evernote Account (Account has been hacked) was marked as the answer   
    Hi All,
    If you see a device authorized on your account or access from somewhere that you don't recognize, someone may have learned the password to your account and accessed it. The Evernote service is secure and we want to make sure you take the necessary action to secure your account.

    There are a few ways someone other than you could have learned the password to your account:
    If you use the same password on Evernote that you use on another site, it may have been taken from a site not associated with Evernote. You may want to check a security breach site (like https://haveibeenpwned.com/) for details on security breaches from other companies that included your email so you can review and take action. 
      If your password was taken from your computer or another computer you used to log in to your Evernote account. If you aren't using malware detection software, we recommend you download [Malwarebytes](https://www.malwarebytes.com/) to check and clean your computer.
      If you received an email that appeared to be from Evernote but linked to a website (not www.evernote.com) that prompted you for your password. You may have been the victim of a phishing attack. Please forward us a copy of the email or link to security@evernote.com so that we can investigate it. Unfortunately, we don't have the resources to tell you whether someone accessed your content or which specific notes they accessed. We've discovered in the past that some unauthorized individuals have searched accounts for passwords and cryptocurrency keys. If you have any in your account, someone may have copied them.
    To make sure your account is secure, please do the following:
    Change your password immediately. (Choose a unique password that you don't use on another website.) Review the authorized applications and access history for your account. Revoke access to any applications that you are suspicious of or that have accessed your account from an IP address you don't know. Set up two-step verification on your account as an additional layer of security. Encrypt sensitive text inside your note. When you encrypt text in a note, a separate password will be required to view the text, even if someone, including you, has access to your account.  If you stored any sensitive data in your account like passwords, credit card numbers, or cryptocurrency keys, you should consider changing them to stop or prevent misuse. Please let us know if you found this information helpful by upvoting this thread, or by leaving a reaction.
  8. Shane D.'s post in Issues with an API or direct integration with Evernote was marked as the answer   
    Hi All,

    If you’re experiencing issues or need help with our API, SDK, or direct integrations, please let us know by completing this form.

    Feel free to reach out to Shane D. here if you have any trouble with the form above.
    Please let us know if you found this information helpful by upvoting this thread, or by leaving a reaction.
  9. Shane D.'s post in [Fixed in Version 10.6] IOS Importing Clips not working "Clips remaining" was marked as the answer   
    Hi All,
    We believe this issue has been fixed in our most recent update, version 10.6.
    You can learn more here:
    This thread is now closed.
    However, if you continue to experience any similar issue to this one, after updating to 10.6, please start a new thread or reach out to me directly.
    If you are experiencing a new/different issue, please start a new thread.
    Thank you.
  10. Shane D.'s post in [Feature Released Version 10.9] Moving notes - drag and drop was marked as the answer   
    Hi All,
    This feature has been released in our most update, version 10.9.
    You can learn more here:
     
    This thread is now closed.
    If you have a new/updated feature you would like to see, please create a new thread.
  11. Shane D.'s post in [Fixed in Version 10.5] Evernote keeps logging out - used apple id to sign up was marked as the answer   
    Hi All,
    This issue has been fixed in our most recent update, Version 10.5.
    If you haven't already, please update to this version.
    If you found this answer helpful, please upvote the comment to let us know.
    Thank you!
     
  12. Shane D.'s post in [Fixed in Version 10.5] Issues with Search in Shared Notebooks was marked as the answer   
    Hi All,
    This issue has been resolved in our most recent update, version 10.5.
    You can learn more here:
    At this time, I'm closing this thread.
    Please start a new thread if you have an issue to report or a new feature request.
  13. Shane D.'s post in [Feature Released in Version 10.6] Open links in default browser was marked as the answer   
    Hi All,
    This feature has been released in our most recent release, version 10.6.
    You can learn more here:
    If you have a new/different request, please start a new thread.
  14. Shane D.'s post in [Feature released in Version 10.6] Ability to edit Tables was marked as the answer   
    Hi All,
    This feature has been added in our most recent release, version 10.6.
    You can learn more here:
    If you have a new/different feature request, please start a new thread.
  15. Shane D.'s post in [Feature Released in 10.8] Return note links to a single click was marked as the answer   
    Hi All, 
    This feature has been released in version 10.8.
    You can learn more here:
    I am closing this thread.
    If you have a new/different request, please start a new thread.
  16. Shane D.'s post in [Fixed in Version 10.5] Chinese language issue was marked as the answer   
    Hi All,
    This issue has been fixed in our most recent Android update, Version 10.5.
    You can learn more here:
    I'll be closing this thread, but please feel free to start a new thread if you're encountering a new/different issue.
  17. Shane D.'s post in Search has stopped working on all devices was marked as the answer   
    Hi All,
    We have fixed the issue affecting Search, and it is now working.
    Our sincere apologies for any inconvenience this may have caused.
    Please feel free to reach out to me directly if you have any questions.
  18. Shane D.'s post in [Feature Released in Version 10.7] Ability to disable spell checking was marked as the answer   
    Hi All,
    This feature has been released in our most recent release, Version 10.7.
    To disable spell check:
    Mac - Click the preferences menu under the  "Evernote" application menu and uncheck “check spelling as you type” to deactivate Windows - Click the preferences option under the "Tools" menu and uncheck “check spelling as you type” to deactivate You can learn more about 10.7 here:
    https://discussion.evernote.com/announcement/173-update-evernote-for-mac-and-windows-107-is-here/
    At this time, I am closing this thread.
    If you have a new/different feature request, please start a new thread.
  19. Shane D.'s post in [Feature Released in Version 10.7] Ability to disable spell checking was marked as the answer   
    Hi All,
    This feature has been released in our most recent release, Version 10.7.
    You can learn more here:
    https://discussion.evernote.com/announcement/173-update-evernote-for-mac-and-windows-107-is-here/
    At this time, I am closing this thread.
    If you have a new/different feature request, please start a new thread.
  20. Shane D.'s post in [Fixed in Version 10.7] Keyboard shortcuts not working was marked as the answer   
    Hi All,
    This issue has been fixed in our most recent release, Version 10.7.
    You can learn more here:
    https://discussion.evernote.com/announcement/173-update-evernote-for-mac-and-windows-107-is-here/
    At this time, I am closing this thread.
    If you're encountering a new/different issue, please start a new thread.
  21. Shane D.'s post in Problem with loading content was marked as the answer   
    Hi there,
    What version of Evernote are you using? Are you one the most current version, 10.6?
  22. Shane D.'s post in [Feature Released in Version 10.6] Add word to Dictionary was marked as the answer   
    Hi All,
    This feature has been added in our most recent release, Version 10.6.
    You can learn more here:
    https://discussion.evernote.com/announcement/169-update-evernote-for-mac-and-windows-106-is-here/
    If you have a new/different feature request, please start a new thread!.
  23. Shane D.'s post in [Feature Released in Version 10.6] Restore Share Notes via Email was marked as the answer   
    Hi All,
    This feature has been released in our most recent update, Version 10.6, as a paid feature.
    You can learn more here:
    https://discussion.evernote.com/announcement/169-update-evernote-for-mac-and-windows-106-is-here/
    If you have a new/different feature request, please start a new thread.
  24. Shane D.'s post in [Feature Released in Version 10.6] Restore Share Notes via Email was marked as the answer   
    Hi All,
    This feature has been released in our most recent update, Version 10.6, as a paid feature.
    You can learn more here:
    https://discussion.evernote.com/announcement/169-update-evernote-for-mac-and-windows-106-is-here/
    If you have a new/different feature request, please start a new thread.
  25. Shane D.'s post in [Fixed in Version 10.6] Issue: Sorry, we’re having some trouble. Try reloading the page. was marked as the answer   
    Hi All,
    This issue has been fixed in our most recent release, Version 10.6, you can download here.
    You can learn more here:
    https://discussion.evernote.com/announcement/169-update-evernote-for-mac-and-windows-106-is-here/
    This thread is now closed.
    If you have any questions, or a new issue to report, please start a new thread or reach out to me directly.
    Thank you!
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