Changes to Tasks unresponsive

[DaveM 7]

A couple of issues with recurring Tasks:

1. At times, when I attempt to mark a recurring task as complete, the check mark will appear in the circle, the strikethrough will cross out the task, and the task description will go dim, BUT the task will not disappear from the list. After 15–30 seconds, the screen refreshes, and all indications that I've tried to mark the task complete vanish–the task reappears in my list as though nothing had happened.
2. When trying to edit a recurring task, such as changing the due date or adding a reminder time, when I finish making changes and click the Save button, nothing happens. I see a visual indication that the button has been "pushed" (clicked), but the dialog box doesn't close, and the changes aren't saved. I have to Cancel and try again (or use the Web client, where this doesn't seem to be an issue).

I'm using an up-to-date version of Windows 10 Home and version 10-57-6 of Evernote. I should point out that I've only experienced the problem on the desktop version of the application (so far) and it only happens with recurring tasks (so far). Also, it does not happen 100% of the time, so I'm unable to say exactly what the trigger could be.

Hopefully, someone from EN tech support will pick up on this and look into it.

Thanks.

[agsteele 2,955]

When the Task reappears it should be with the new date/time on the recurring schedule.  Is that not the case?

[DaveM 7]

No sooner did I post this than I tried to create a new, one-time (not a recurring task) task using the desktop version of EN. When I clicked Create Task, nothing happened. I tried a couple more times and it still failed. Eventually, the Create Task window closed. I attempted the same thing a second time without a problem. 

Weird!

[DaveM 7]

1 minute ago, agsteele said:

When the Task reappears it should be with the new date/time on the recurring schedule.  Is that not the case?

@agsteele, correct. That is not the case. The task simply reappears in the same position in the list as though I had made no attempt to mark it complete.

[agsteele 2,955]

Sounds like it could be a data glitch... Try logging out and removing your data from the PC.  Sign back in and allow the data to rebuild.

[DaveM 7]

@agsteele, no love there. In fact, rebuilding the local data brought back a host of old (and I mean old!) tasks that had been completed a while ago. Still have the same issues with editing and marking complete.

[agsteele 2,955]

Looks like a support ticket is needed.

[DaveM 7]

1 hour ago, agsteele said:

Looks like a support ticket is needed.

And how exactly does one do that? I've never found an option to actually submit a ticket to the EN support staff. All I've ever seen are references to this forum. Even when I've used the Contact Us option, the links just keep looping me around to the forum page again. Frankly, it's annoying as hell, and probably my biggest beef about Evernote's direct support (or lack thereof).

[s2sailor 2,239]

1 hour ago, DaveM said:

And how exactly does one do that?

@agsteele has a link to the support request in his post signature, in his response to you above.

[agsteele 2,955]

There is also a direct support link in the mobile apps.

[DaveM 7]

@s2sailor, @agsteele,

That link goes nowhere but into the endless loop I described earlier. First, I'm taken to a login screen. When I log in, I go here:

Then I go here:

If I click on Log In to Help & Learning, the cycle is repeated endlessly. I see nowhere where I can click on a link and create a support ticket. What am I missing?

[PinkElephant 8,176]

You are missing a mobile device:

App settings, tab Support, Issue ticket.

The permanent log out is usually a network issue, like ad block, security software, firewall or similar.

[s2sailor 2,239]

1 hour ago, DaveM said:

That link goes nowhere but into the endless loop

From the desktop, after logging in I get this.  

[Boot17 1,467]

12 hours ago, DaveM said:

A couple of issues with recurring Tasks:

1. At times, when I attempt to mark a recurring task as complete, the check mark will appear in the circle, the strikethrough will cross out the task, and the task description will go dim, BUT the task will not disappear from the list. After 15–30 seconds, the screen refreshes, and all indications that I've tried to mark the task complete vanish–the task reappears in my list as though nothing had happened.
2. When trying to edit a recurring task, such as changing the due date or adding a reminder time, when I finish making changes and click the Save button, nothing happens. I see a visual indication that the button has been "pushed" (clicked), but the dialog box doesn't close, and the changes aren't saved. I have to Cancel and try again (or use the Web client, where this doesn't seem to be an issue).

FWIW - I've been having those same issues with Tasks. For #2, if you wait long enough (sometimes up to 30 seconds) it will finally save.

[DaveM 7]

@s2sailor, as you can see from my screenshot, I'm not presented with the link to submit a request. From the heading, it appears to be the same Web page, I'm not getting the request option.

Two questions:

1. Would you please send me the full URL of the page you're seeing, and
2. What browser are you using? I've tried both Chrome and MS Edge, and neither of them give me a support request option.

[agsteele 2,955]

@DaveM you evidently have a separate issue logging into Evernote on the web. I've seen this in the past with individuals. I think the only way around was to directly connect to Evernote via a mobile device where the app has a support link. It may be that @Scott T. or @RMorgan may drop by and assist. In the meantime grab a mobile device and try starting a ticket there.

[s2sailor 2,239]

9 hours ago, Boot17 said:

FWIW - I've been having those same issues with Tasks. For #2, if you wait long enough (sometimes up to 30 seconds) it will finally save.

Same here and also with the clipboard on the home dashboard.

[s2sailor 2,239]

9 hours ago, DaveM said:

@s2sailor, as you can see from my screenshot, I'm not presented with the link to submit a request. From the heading, it appears to be the same Web page, I'm not getting the request option.

Two questions:

1. Would you please send me the full URL of the page you're seeing, and
2. What browser are you using? I've tried both Chrome and MS Edge, and neither of them give me a support request option.

I’m using Safari.  As a next step, if you haven’t already, I would suggest following the advice to open a support ticket from your phone.

[DaveM 7]

Before going to bed last night, I signed out of EN and deleted the local data (again!), then did a complete uninstall of the desktop app using Revo Uninstaller. I then downloaded the app from the Website and noted that the version had a minor update to v10.57.10 (from the 10.57.6 I had been using). I'll give that a day or two to see if the issue persists and let you all know how it goes.

Thanks for all the feedback and advice.

[Guest]

There were a number of fixes that went into 10.57.10.  Let me know if you're still having issues.  RTE was a huge project so it's understandable that there are a few things that need polishing.  When you do run into issues, one of the possible solutions is to uninstall and download directly from the website or app store.  That will force the latest version to be installed.