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Scott T.

Evernote Staff
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Scott T. last won the day on March 1

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  1. Hi @aaronnuetzman. I checked and our Android team is aware of the issues with the Q beta and are actively investigating.
  2. @MikeG689 Glad to hear it's working for you in Chrome. Firefox support should be coming sooner than later, from my understanding. Don't have a date, though.
  3. @sado, if you can, please provide me with the Subject of the email and a bit more of the text to help make sure we find the right email, as we have many. Thanks!
  4. Hi @sado. Thanks for the information! I will forward this to our translation team.
  5. Hi @jam4jah. It sounds like you might have had your account compromised. Please see the following message from our head of Security. Try following the steps regarding changing your password and see if you continue to have additional unrecognized devices on your account.
  6. @MikeG689 Thanks for the follow-up! I definitely want to help you figure out what is going on with the Web client. Our new web client isn't supported in Firefox yet, so you should get a message regarding using a supported browser. If you didn't see this, is it possible you switched back to the old one? We provide an option to do that. The link above would redirect back to the old client if you had done this since we set an attribute on the account if you do. To confirm we're on the same page, try the following steps: Go to https://www.evernote.com/client/web Once you've logged in and the page has loaded, confirm if the URL still says "/client/web", or if it says "Home.action". The latter is our old client. If you are on the old client, you can click on your profile image in the bottom-left corner and select "Switch to the new Evernote Web". This should take you back to the new client and set the attribute to prefer the new client. I know the old vs. new client thing is a bit confusing. We're working hard to get all the features of the old web client into the new client so we can ultimately deprecate the older client. But some key features are still missing, such as Notebook Stacks and WorkChat. But we're actively working to bring those into the new client (very soon). FYI, the new client looks like this: The old client looks like this:
  7. @MikeG689 Regarding the Mac issue, the Templates window with Template Gallery and My Templates makes calls out to our server to fetch templates for these two views. It'll call out to our server at https://templates.svc.www.evernote.com. Is it possible that requests to this might be getting blocked at your work via a firewall or other network configuration? That would explain the spinning circle. As a premium user, you can contact our support team and they should be able to help you out more 1:1 to see what specifically is happening. You can go to https://help.evernote.com and there should be an option to send an email or chat.
  8. @MikeG689 Oops! I copied a link from our test environment and changed the text, but the forum kept the link the same. I fixed the link in my post, but here it is again: https://www.evernote.com/client/web Please let me know if you see the template option when creating a new note. It should look like this:
  9. @MikeG689 The new web client should definitely support the "Template" option. It is NOT supported in the older web client. Please make sure you are on the latest client. You can get to it by hitting this link: https://www.evernote.com/client/web @Dave-in-Decatur, what specific issue are you referencing?
  10. @Kitezh47 I expect to see Spaces coming to the personal product once we've finished with the re-architecture work we are undertaking now (as noted by the CEO). We recognize the value of having a space where you can invite other personal users, vs. the existing feature of just other members of the business. I cannot give any time frame since we effectively put our feature roadmap on hold while we complete the re-architecture. I think we'll be re-evaluating the entire roadmap and reprioritizing features. Putting a space into another space would be an interesting feature. What do you see as a use case? In general, Spaces is a feature which allows you to easily apply permissions to a set of users. This allows any notes/notebooks added to the space to be auto-shared to members at their granted permissions. Nesting of content within a space is managed by notebooks. I'm not sure that nesting a space within a space would make sense. Would it just be better to have multiple levels of notebooks? I know we currently don't allow nested notebooks in spaces (an issue with our current system design and not a business policy by choice), but I think you'd be more likely to see a feature for multiple levels of notebooks rather than nesting spaces.
  11. I can confirm there are known issues with the clients cleaning up business entities when a user is removed from an Evernote Business account. None of the content is accessible, but there will be empty notes/notebooks. The solution for any client is to make sure to log out, shut down, and then remove the locally cached database. Logging back in will then re-sync everything back to your system from the Evernote servers. One caution is to make sure that you are fully sync'ed before you remove your local state. You can double-check this by logging into the web client, since that is purely working off the Evernote server state. I've personally filed tickets for this issue across several of our clients. I believe the Mac version fixed the problem a little while back, but there's still open tickets for other clients. I'm pushing to get these issues resolved soon.
  12. @Tore Nilsson You can manage your devices in your user settings here. You should be able to revoke the (no longer) existing PC.
  13. @tedwlm I just tested this and did not encounter an issue with my cell phone. Is there something special about your phone number, such as being a Google Voice or other non-standard cell service?
  14. @DrFrankBuck In the past, Evernote has had various on-boarding experiences. For example, at one time you were given three options when creating your account. The options asked how you wanted to use Evernote. Depending on what option you chose, the initial notebook(s) created varied. One option created an Inbox notebook. This was removed a while back. I just verified that in the current account creation process, the notebook is called "My Notebook," and contains a few sample notes on how to use Evernote.
  15. @Sayre Ambrosio Thanks for the insight. I mentioned your feedback in a meeting I was in earlier about WorkChat. It fit well with what our usability/research team found when talking to various customers about their WorkChat usage. As we work on new features, it sounds like we will make sure we address individual use cases of WorkChat (like commenting or strict chatting) before any deprecation of it. But, it's an active discussion right now.
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