ltleelim 2 Posted October 2, 2022 Share Posted October 2, 2022 About a week ago, the web version of Evernote started to always complain about unsynced changes. I have attached a screenshot. This occurs every time I try to log out. It happens even when the note says "All changes saved" in the bottom right corner. It happens even if you log in and then immediately log out without changing anything. In my testing, if you log out, all changes were saved and no changes were lost. I'm using Windows 10 Pro and the latest Firefox 105.0.1. 2 Link to comment
Level 5* gazumped 12,072 Posted October 3, 2022 Level 5* Share Posted October 3, 2022 Hi. Are you a subscriber? You may have exceeded some system limits in uploads or note sizes, or have something else affecting the sync connection between your system and the server. Since you're effectively talking to the server on the Web, what you see is (presumably) already synced. The error maybe on another device? Evernote system limits Tips for troubleshooting syncing issues Link to comment
ltleelim 2 Posted October 4, 2022 Author Share Posted October 4, 2022 No, I am not a subscriber. I checked and I'm not exceeding any system limits. No other device is in use when I use the web version. Since this started happening in the last week or so, I think there is a new bug with Evernote and Firefox. Link to comment
ltleelim 2 Posted October 4, 2022 Author Share Posted October 4, 2022 I tested again by logging in and immediately logging out. It happens with both the latest Firefox and latest Chrome. Link to comment
Level 5 PinkElephant 8,829 Posted October 4, 2022 Level 5 Share Posted October 4, 2022 Have you already emptied the cache of the browsers used ? It may be a piece of data got stuck there. Before you do I would log out of the web client on any browser used, just to be sure all connections are removed. Link to comment
Evernote Expert agsteele 3,060 Posted October 4, 2022 Evernote Expert Share Posted October 4, 2022 13 hours ago, ltleelim said: No other device is in use when I use the web version. If you are Free plan user then it is not a question of how many devices are in use when you are attempting to use the web version. Rather, how many devices do you have connected to your account? This could be more than two if you have been using Evernote for awhile on different devices which you may have long since stopped using. You can only check this online at: https://www.evernote.com/Devices.action You can only have two devices and Web counts as one. If you have previously connected via other devices you may see more than two devices listed. You need to get that list down to one only and then you should be able to open the Web version. However, as a Free user you only have two unsyncs available per month. In that case you will have to wait until the next month to make more unsyncs. Or you can subscribe for one month and get it all done in one go. A subscription will also get you access to support from Evernote directly. Link to comment
Solution pjblabla 0 Posted October 5, 2022 Solution Share Posted October 5, 2022 Yes I also noticed this message since end of September I subscribe to Evernote I raised a support ticket and was told that this is an issue however there is no timeframe for a fix Quite disappointed as I have to double check every change has committed by logging from Evernote mobile before logging out of Evernote web Link to comment
ltleelim 2 Posted October 5, 2022 Author Share Posted October 5, 2022 On 10/4/2022 at 6:43 AM, agsteele said: If you are Free plan user then it is not a question of how many devices are in use when you are attempting to use the web version. Rather, how many devices do you have connected to your account? This could be more than two if you have been using Evernote for awhile on different devices which you may have long since stopped using. You can only check this online at: https://www.evernote.com/Devices.action Thanks for clarifying. I only have two connected. Link to comment
ltleelim 2 Posted October 5, 2022 Author Share Posted October 5, 2022 2 hours ago, pjblabla said: Yes I also noticed this message since end of September I subscribe to Evernote I raised a support ticket and was told that this is an issue however there is no timeframe for a fix Quite disappointed as I have to double check every change has committed by logging from Evernote mobile before logging out of Evernote web Thanks for filing a support ticket! I used to double check like you are doing, but now I just look for the "All changes saved" message. Link to comment
sPeeDeeBee 1 Posted October 6, 2022 Share Posted October 6, 2022 I am a subscriber, and I'm also seeing this using the Web. I've emptied my browser cache and no difference. I don't see any sign of lost changes in documents, but really?? Every time I sign out? I don't use any other version of Evernote. I'm really disappointed that there's no way to file a support ticket for a subscriber, just this forum. I expect more for the price. Link to comment
Level 5 Dave-in-Decatur 4,006 Posted October 6, 2022 Level 5 Share Posted October 6, 2022 For subscribers, go to https://help.evernote.com/hc/en-us/requests/new. Don't know where you got the information that this was not possible. Link to comment
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now