Jone Mateus 2 Posted November 21, 2020 Share Posted November 21, 2020 Hello I'm a huge fan of Evernote! I was one of the customers who installed the version 10 since day one and never looked back. Today after installing the version 10.4.3 for Windows I discovered that I can't open my main notebook (the one that has more notes) from the side bar and I also can't open any link from notes of that notebook. I already reinstalled Evernote but everything still the same. Ideas for the next step? Link to comment
AdmiralP 89 Posted November 21, 2020 Share Posted November 21, 2020 Installed v10.4.3 this morning - installation ran through OK (I've been using v10 since it's first release and updating with each new update) Checked the new features (top list, etc) - seem OK'; noticed I had to reset the columns in my note list display, presumably because of the changes there (URL option, etc) Able to display content in my various notebooks, apart from one specific notebook - screen displays "we're having a problem - ret reloading rge page" First time I've encountered this problem. A sew reload attempts didn't work. the notes are still there - they can be seen from the "All Notes" view. My solution was to use the Legacy version which I still have installed: - open Legacy version -create new notebook - go back to v10.4.3 - select relevant notes from All Notes list and move to the new notebook - check new notebook content is visible - go back to Legacy version - delete original notebook that wasn't displaying - rename new notebook to that of the (now deleted) original go back to v10.4.3 - check "recreated" notebook is accessible Problem resolved! BUT is there a bug lurking here? Why was the notebook content not visible? 1 1 Link to comment
Level 5* gazumped 12,068 Posted November 21, 2020 Level 5* Share Posted November 21, 2020 Possible bug with this release - reported elsewhere here by several users. Thanks for the work-around! @Shane D. - please see posts from other users on this, including @Stacey 1 2 Link to comment
Stacey Harmon 1,110 Posted November 21, 2020 Share Posted November 21, 2020 2 minutes ago, gazumped said: Thanks for the work-around! Thanks for the tag @gazumped. That's quite the work around I think I prefer to wait for Evernote to fix it...I'll be working in Legacy till then! Thanks for the tag though...frustrating bug. And, great troubleshooting by @AdmiralP 1 1 Link to comment
Level 5* gazumped 12,068 Posted November 21, 2020 Level 5* Share Posted November 21, 2020 No problem 😇 Link to comment
Level 5* gazumped 12,068 Posted November 21, 2020 Level 5* Share Posted November 21, 2020 5 hours ago, Jone Mateus said: Hello I'm a huge fan of Evernote! I was one of the customers who installed the version 10 since day one and never looked back. Today after installing the version 10.4.3 for Windows I discovered that I can't open my main notebook (the one that has more notes) from the side bar and I also can't open any link from notes of that notebook. I already reinstalled Evernote but everything still the same. Ideas for the next step? Hi. I merged you with another discussion since there's quite a bit of this going around. There's a fix in this thread if you want to try it... Link to comment
Level 5* gazumped 12,068 Posted November 21, 2020 Level 5* Share Posted November 21, 2020 Didn't want to complicate the timeline of these threads even more, so haven't merged - but see also: Link to comment
Jone Mateus 2 Posted November 21, 2020 Author Share Posted November 21, 2020 Thanks @gazumped 👍 1 Link to comment
philipargy 1 Posted November 22, 2020 Share Posted November 22, 2020 Same problem here, but clicking "Reload" will display the missing notebook contents as a kind of top level notebook instead of under the notebook that would not load. See attached screenshot. This only started after the version 10 upgrade. 1 Link to comment
Friestok 5 Posted November 23, 2020 Share Posted November 23, 2020 Same here, after unstalling the new update to 10.4.3 it worked for a bit then that page apears on every note, mine is in Italian but the problem is the same. Good the legacy is here so at leats it's possible to work with Evernote. Any solution for this? Link to comment
Nick L. 682 Posted November 24, 2020 Share Posted November 24, 2020 Thanks everyone. We're working on a fix for this right now. In the meantime you can try these steps to resolve the issue as a workaround: Quite Evernote, then: 1. Go to search located next to the start button 2. Search for `%appdata%` 3. Locate and delete the Evernote folder 4. Launch Evernote again and sign in Thanks for your patience. 2 Link to comment
philipargy 1 Posted November 24, 2020 Share Posted November 24, 2020 Sorry Nick - that made no difference - the error remains the same. I can search for and retrieve notes that way but can't view the list in my main notebook. Link to comment
CentralAla 18 Posted November 24, 2020 Share Posted November 24, 2020 Just an FYI......after a few days of no access with this error in the new v10.4.3, this fix did the trick and I can view all now. Thanks for the new note list options also 😁 Link to comment
CharleyEvernote 0 Posted November 29, 2020 Share Posted November 29, 2020 Thanks very much for the suggestions and to the EverNote team for working on the fix. Not sure if it is a different issue but I haven't been able to open EverNote on Windows S for about 2 weeks now, with the following error message on every try even after restarting and re-downloading, and after trying the suggested workarounds above: "Something went wrong on our end, sorry about that. Please try restarting Evernote" Link to comment
Level 5* gazumped 12,068 Posted November 29, 2020 Level 5* Share Posted November 29, 2020 1 hour ago, CharleyEvernote said: Thanks very much for the suggestions and to the EverNote team for working on the fix. Not sure if it is a different issue but I haven't been able to open EverNote on Windows S for about 2 weeks now, with the following error message on every try even after restarting and re-downloading, and after trying the suggested workarounds above: "Something went wrong on our end, sorry about that. Please try restarting Evernote" Hi. Have you got / did you try the Legacy app? Link to comment
kwackboy 0 Posted December 2, 2020 Share Posted December 2, 2020 On 11/24/2020 at 11:47 AM, Nick L. said: Thanks everyone. We're working on a fix for this right now. In the meantime you can try these steps to resolve the issue as a workaround: Quite Evernote, then: 1. Go to search located next to the start button2. Search for `%appdata%`3. Locate and delete the Evernote folder4. Launch Evernote again and sign in Thanks for your patience. Thanks Nick this worked, im using windows 10 and could not open Evernote since the upgrade with the "something went wrong..."error. You should have also mentioned to delete all the evernote related folders within the 3 directories within Appdata. I would still have been waiting another week for support to get back to me if I had not seen this so thanks again. Link to comment
G716 0 Posted December 13, 2020 Share Posted December 13, 2020 On 11/23/2020 at 4:47 PM, Nick L. said: Thanks everyone. We're working on a fix for this right now. In the meantime you can try these steps to resolve the issue as a workaround: Quite Evernote, then: 1. Go to search located next to the start button 2. Search for `%appdata%` 3. Locate and delete the Evernote folder 4. Launch Evernote again and sign in Thanks for your patience. Doesn't seem to work in Windows 10 S mode. I can't even local an Evernote folder under3 %appdata%. I found a few files that being with "Evernote", deleted those, uninstalled the app, re-installed, and still get the same error. Link to comment
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