Level 5 Shane D. 1,826 Posted November 5, 2020 Level 5 Share Posted November 5, 2020 Hi All, I've seen some user reports regarding this issue. It is one that we are aware of, and are working to address. As a workaround, you can try clipping the same page from a desktop computer. Also, you can try to set the page to reader view in Safari ('Aa' icon on the lefthand side of the URL bar), then send it via email to Evernote. Please let us know on this thread if you encounter this issue. I'll be following up here once I have any updates. 1 Link to comment
BasieBand 42 Posted November 29, 2020 Share Posted November 29, 2020 Slightly different problem. I currently have six clips that seem stuck in the initial process of being saved to Evernote. Each time I open Evernote it looks as though they are being saved but the process never completes. If I clip another page, the number of stuck items increases by one. 2 2 Link to comment
HeBoIz 247 Posted November 29, 2020 Share Posted November 29, 2020 Still the same here in Germany with simple pages which seem not to be to complex where clipping ends up in this error message Link to comment
friz 19 Posted November 29, 2020 Share Posted November 29, 2020 13 hours ago, BasieBand said: Slightly different problem. I currently have six clips that seem stuck in the initial process of being saved to Evernote. Each time I open Evernote it looks as though they are being saved but the process never completes. If I clip another page, the number of stuck items increases by one. I'm having this exact same issue. 1 Link to comment
Rogner 2 Posted November 30, 2020 Share Posted November 30, 2020 On 11/29/2020 at 10:21 AM, BasieBand said: Slightly different problem. I currently have six clips that seem stuck in the initial process of being saved to Evernote. Each time I open Evernote it looks as though they are being saved but the process never completes. If I clip another page, the number of stuck items increases by one. same here, my PC version also can't sync 1 Link to comment
Twitchly 29 Posted December 10, 2020 Share Posted December 10, 2020 I have this problem every time I try to clip something from the Wall Street Journal. At least it’s consistent. Could it be because of the subscriber paywall? (I’m a subscriber and am logged in when I try to clip something.) Using Safari on an iPhone XS, latest iOS. Link to comment
BPBear 5 Posted December 20, 2020 Share Posted December 20, 2020 Have the same problem. Clips from Chrome or Safari in iPadOS are never saved. No error messages. No clue of failure until I look for the clip in Evernote (iPad) and find nothing. And, yes, the desktop version does work, but the whole point of clipping service for iPad is for use when desktop isn’t available. Sure hope issue is resolved soon. Link to comment
enpeef 1 Posted December 21, 2020 Share Posted December 21, 2020 Hi Admin, Any update with these problems, on ipadPro, iphone7 & XR (all latest iOS). Have had this problem consistently since October, all attempts to clipped web pages on many different sites display "Error syncing url, cannot convert" along with the URL link in the body of the note, and syncing is still very very slow. 1 Link to comment
Ex Employees Jay-Bob 127 Posted December 21, 2020 Ex Employees Share Posted December 21, 2020 @Twitchly Thank you for mentioning this issue from this source of Wall Street Journal, we are looking into it. @BPBear It sounds like what you're encountering may be different if you're not seeing any indication of the clip being created or importing into the main app and if you're not seeing the note being created at all with the "Error syncing url, cannot convert" after sharing from some websites. Does an iOS "force quit" of the main Evernote app (don't reinstall or you will need to re-share any prior pages that haven't imported and synced yet) help with new mobile shares? Not a guarantee, but sometimes it can wake the sharing/importing processes back up in similar-sounding scenarios. @enpeef Are you comfortable sharing some of the affected websites you're seeing the "Error syncing url, cannot convert" message on? So far we're aware of some mobile Twitter, Wall Street Journal, Tech Crunch, Fox News, Wikipedia, webpages that may be affected. If you're seeing it anywhere else specific and don't mind sharing - this will help our investigation. Our apologies you're all encountering these issues. The team is working towards solutions in these scenarios. 1 Link to comment
KJK65 0 Posted December 30, 2020 Share Posted December 30, 2020 On 11/5/2020 at 9:38 AM, Shane D. said: Hi All, I've seen some user reports regarding this issue. It is one that we are aware of, and are working to address. As a workaround, you can try clipping the same page from a desktop computer. Also, you can try to set the page to reader view in Safari ('Aa' icon on the lefthand side of the URL bar), then send it via email to Evernote. Please let us know on this thread if you encounter this issue. I'll be following up here once I have any updates. Duplicates pictures and entries also occur. Also seeing notes created during December as completely missing. Did a new test one today and currently it is there. How do you get back notes that system seems to have removed or made non-viewable? Link to comment
C Phil 0 Posted January 8, 2021 Share Posted January 8, 2021 Hi Folks, I am always getting this message when iOS EN is trying to sync the news articles I have clipped on my iPhone or iPad: "Error syncing URL, cannot convert https://www.content to a note" - also, it takes a-g-e-s to try and sync the article in the iOS app. I am following the same work flow I always have, but around a month ago this error began occurring. (Probably when I update EN) The same articles clipped using the EN clipper on my Mac are fine and behave as normal. I suspect it is something to do with the URL share sheet on my iOS. My EN and iOS are both up-to-date, and I have tried reinstalling EN etc. The main site I want to use is: http://www.bbc.com/news/world/ Any advice or information greatly received. Link to comment
C Phil 0 Posted January 9, 2021 Share Posted January 9, 2021 Same here “Error syncing url, cannot convert https://www. content to a note” I am trying to clip from https://www.bbc.com/news/uk Link to comment
Ex Employees Jay-Bob 127 Posted January 16, 2021 Ex Employees Share Posted January 16, 2021 @C Phil thank you for letting us know - we're aware of that site and are working to capture the correct content there and other sites affected by that error. 1 Link to comment
lynx2000 0 Posted January 23, 2021 Share Posted January 23, 2021 On 11/28/2020 at 9:21 PM, BasieBand said: Slightly different problem. I currently have six clips that seem stuck in the initial process of being saved to Evernote. Each time I open Evernote it looks as though they are being saved but the process never completes. If I clip another page, the number of stuck items increases by one. exactly this for me, i have 24 notes now because I didn’t realize the queue kept increasing. Mine specifically seems stuck on a “sharedimage.png” with the other notes waiting behind. Everyone should also be aware that this is NOT a synching issue - synching still works for everything else - the app is stuck importing notes shared via share extension. I can still create a note with the app open and it will synch. Link to comment
enpeef 1 Posted February 11, 2021 Share Posted February 11, 2021 Exactly the same issue with EN on both my iPad & IPhone since about Nov 2020. Have reported 3 times to EN via their feedback option. Link to comment
enpeef 1 Posted February 11, 2021 Share Posted February 11, 2021 Hope this helps - On the “error syncing url, cannot convert “ bug, Jay-Bob asked in December 2020 for Web sites with this problem. Here are some examples from my iPad, iPhone, using Safari. (Note these web sites can be clipped ok to EN from PC/Windows-10 & also can be clipped ok to Bear from the iPad & iPhone, so I’m using Bear & OneNote until EN can sort this issue out) http://www.abc.net.au/news/2020-12-13/ita-buttrose-job-as-abc-chair-not-at-risk-paul-fletcher-says/12979104 http://www.abc.net.au/news/2020-12-03/us-plans-to-restore-navys-1st-fleet/12946076 http://www.theage.com.au/national/victoria/how-we-beat-covid-part-one-the-way-in-20201210-p56mdr.html http://www.theguardian.com/music/2020/jul/07/charlie-daniels-fiddle-player-and-country-music-legend-dies-aged-83?CMP=Share_iOSApp_Other https://7news.com.au/sunrise/on-the-show/rugby-league-boss-peter-vlandys-speaks-out-over-state-of-origin-anthem-ban-controversy-c-1485072 http://www.theage.com.au/national/victoria/paralysis-former-health-minister-lashes-government-over-lockdown-pause-20201025-p568cb.html http://www.bbc.co.uk/news/world-us-canada-54647570 http://www.smh.com.au/national/nsw/virus-rebel-professor-edward-holmes-named-nsw-scientist-of-the-year-20201026-p568qj.html Link to comment
LifeAthletic 6 Posted February 16, 2021 Share Posted February 16, 2021 My web clipper on iOS is repeatedly not working and giving message "Error syncing url, cannot convert https://www. content to a note" I have re-installed app and still not working Link to comment
4hgtfrfv 1 Posted February 23, 2021 Share Posted February 23, 2021 (edited) I get this error on many Apple News articles on iPad .. I also sometimes get an apple.news/ XXXX URL but still no content Edited February 23, 2021 by 4hgtfrfv adding info 1 Link to comment
lisec 285 Posted March 31, 2021 Share Posted March 31, 2021 This is also happening on Android. I can't believe this issue is from Nov! I thought the whole point of moving into this new 1 code base for all was to make it simpler to fix bugs! Please fix asap. Evernote on the phone is pretty much useless now because all I do is save clippings to read later. Link to comment
Ex Employees Jay-Bob 127 Posted March 31, 2021 Ex Employees Share Posted March 31, 2021 Hi @lisec, I understand how frustrating it must be to complete a clip and then view it in Evernote and see that error. Are there any specific share sources this happens most frequently for you (if you're comfortable sharing) or does it seem to be at random? We're aware of some sources but any more information could be helpful. If it's an issue happening across all your shares, please get in touch with our support team to take a closer look if you haven't already. Link to comment
Roxie68 0 Posted August 5, 2021 Share Posted August 5, 2021 Is there a "fix" for this issue yet? Aug 2021 and still having this issue on Android. Link to comment
Allan Bogild 0 Posted August 7, 2021 Share Posted August 7, 2021 I Can not share to evernote from Safari on iPad, everything seems to be fine it says note saved but it never turns up Happy to only be on the trial, guess I need to cancel Link to comment
Ex Employees Jay-Bob 127 Posted August 9, 2021 Ex Employees Share Posted August 9, 2021 @Roxie68the issue you're encountering should hopefully be resolved in an upcoming update. If you still see this happening in the coming weeks, please mark down the source content you were sharing so we can try to reproduce the issue, and get in touch with our support team. Link to comment
Ex Employees Jay-Bob 127 Posted August 9, 2021 Ex Employees Share Posted August 9, 2021 @Allan Bogildit sounds like you may be encountering a different issue than the one mentioned in this thread, but defiintely still an issue. Is it a specific source you are sharing when this happens? Is it all webpages from Safari or just certain ones? If you force quit (don't reinstall) Evernote and reopen the app, do the prior shares start to show up? Link to comment
Roxie68 0 Posted August 13, 2021 Share Posted August 13, 2021 Every web page link I try to save says "error syncing URL" Link to comment
Ex Employees Jay-Bob 127 Posted August 13, 2021 Ex Employees Share Posted August 13, 2021 @Roxie68that is definitely not expected for all web pages. SSome sources may be more likely to trigger that message than others, but it shouldn't be all pages. Please first make sure your app is updated and then get in touch with our support team to investigate what you're encountering in more detail. Link to comment
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