Beatriz123 4 Posted October 10, 2019 Share Posted October 10, 2019 This wasn't happening before I upgraded my computer. Is skitch compatible with the new mac system? Anytime I try to take a screenshot, the image does not capture what's on my screen - it takes a screenshot of my desktop background instead. I've tested this on my computer and my colleagues' and can confirm it's only happening to Macs that upgraded to the new Catalina system. Please advise as Skitch is rendering useless right now. 2 1 Link to comment
Level 5 Shane D. 1,826 Posted October 10, 2019 Level 5 Share Posted October 10, 2019 @Beatriz123 Thanks for reaching out! Could you see if the steps in this thread fix the issue? 2 3 Link to comment
Beatriz123 4 Posted October 10, 2019 Author Share Posted October 10, 2019 That worked thanks! 1 Link to comment
rebecca@caroe.com 0 Posted October 11, 2019 Share Posted October 11, 2019 Mine is worse. I'm on Catalina, Downloaded Skitch for the first time and it won't take screenshots at all. I can import images and edit / save, but the rest, Nada. Advice? Link to comment
mizonj 1 Posted October 16, 2019 Share Posted October 16, 2019 In the privacy settings of your Mac, enable evernote and Skitch for Screen Recording. 1 Link to comment
Tim_Berlin# 0 Posted October 17, 2019 Share Posted October 17, 2019 Thank you! That one helped me! Link to comment
ER_Bear 3 Posted October 17, 2019 Share Posted October 17, 2019 When I got to my settings and look at the screen recording section, I only have 2 apps listed I can give permission to and Skitch is not one of them, even though I have skitch downloaded on my mac. Please help! I need skitch! Link to comment
RaviACL 1 Posted November 13, 2019 Share Posted November 13, 2019 Skitch was working so far without any issues. I recently updated the OS and its now macOS Catalina (mac airbook 2017 model). When i tried to take a screenshot, only the underlying desktop/wallpaper image was captured. Skitch version - 2.8.4 I even uninstalled and reinstalled the app. I still could not capture what i wanted. Link to comment
Level 5 PinkElephant 8,761 Posted November 13, 2019 Level 5 Share Posted November 13, 2019 Works for me (see screenshot). Are you connected to your EN account ? Does Skitch have all access rights in the Catalina settings, especially in Settings-Security-Privacy-Screen Capture ? ? Link to comment
Sayre Ambrosio 525 Posted November 13, 2019 Share Posted November 13, 2019 You have to enable it in settings. Click for large view - Uploaded with Skitch 2 Link to comment
Level 5 PinkElephant 8,761 Posted November 13, 2019 Level 5 Share Posted November 13, 2019 Yes, you better do ! Thanks for posting. Link to comment
RaviACL 1 Posted November 14, 2019 Share Posted November 14, 2019 Thanks a lot. It is working now. 1 Link to comment
jakeybillings 0 Posted December 17, 2019 Share Posted December 17, 2019 same issue with skitch 1. i applied the fix. it works. however, i tried to download skitch 2 and that just doesn't work not matter what you do. so i'll stick with skitch. thanks. Link to comment
Mbissett 0 Posted December 24, 2019 Share Posted December 24, 2019 Has anyone solved the issue where Skitch isn't displaying as an option under Security & Privacty > Screen Recordings? I do not have the option to select Skitch but I'm having the same issue. Link to comment
Level 5 PinkElephant 8,761 Posted December 24, 2019 Level 5 Share Posted December 24, 2019 If it does not show, the installation has not taken place, out of whatever reason. Make sure you have the necessary admin rights with the User you use, and try again. Make a complete uninstall of all Skitch-related stuff before by using the app AppCleaner, to start this with a blank sheet. Link to comment
Mikerj 0 Posted March 31, 2020 Share Posted March 31, 2020 I removed Skitch with AppCleaner, reinstalled from the App Store, but Skitch did not request screen recording capability, nor can I find a way to add it. Skitch is currently not usable for me on a freshly installed load of Catalina. Link to comment
iamcurry 0 Posted April 24, 2020 Share Posted April 24, 2020 On 3/30/2020 at 9:49 PM, Mikerj said: I removed Skitch with AppCleaner, reinstalled from the App Store, but Skitch did not request screen recording capability, nor can I find a way to add it. Skitch is currently not usable for me on a freshly installed load of Catalina. I had the same issue after recently swapping computers for work. It's likely that you downloaded Skitch and it's operating from the default download directory instead of Applications. Close Skitch Open your finder and locate where the Skitch app is Drag the icon into Applications Relaunch the Skitch program from Applications After this I was able to take screenshots again, even without setting permissions. Link to comment
lis.byers@gmail.com 0 Posted October 21, 2020 Share Posted October 21, 2020 Anyone else still having this issue? only screenshots of my desktop image are happening, not what I select. Link to comment
Dan Rosenstark 2 Posted January 23, 2021 Share Posted January 23, 2021 Skitch needs to be screen recording permission, but it's not showing up in Screen Recording apps for your Mac user. I fixed like this: Log in as another admin user on your Mac. You might need to make one. Launch Skitch and take a screenshot. Now you should be able to give screen recording permission. This permission will automatically show for your primary user, too. Hope that helps! 1 Link to comment
mlastra 1 Posted September 27, 2021 Share Posted September 27, 2021 This was working for me, and I use skitch a lot to take screenshots and annotate them. Today I have to restart my MBP M1 and skitch is only screenshotting the desktop not the real window. I tried restarting the mac, I tried removing the permission to screen recording and then allowing again but nope. Any clue or help what is going on? Thanks Link to comment
Level 5 PinkElephant 8,761 Posted September 27, 2021 Level 5 Share Posted September 27, 2021 No idea - works for me without any problems (BigSur 11.6, Skitch Mac 2.9). The Screen Recording permission is the key, and Skitch must be restarted once after allowing it. Link to comment
mlastra 1 Posted September 27, 2021 Share Posted September 27, 2021 1 hour ago, PinkElephant said: No idea - works for me without any problems (BigSur 11.6, Skitch Mac 2.9). The Screen Recording permission is the key, and Skitch must be restarted once after allowing it. I did restarted skitch when I try to remove the permission, and did it again when I allowed the permission so I guess is not that. Only difference is that I have scheduled 11.6 for tonight update. But doesn't make sense (IMHO) that I have to update Mac OS, unless skitch has been updated recently. With very few hope I will try updating the OS. Thanks anyway Link to comment
Level 5 PinkElephant 8,761 Posted September 27, 2021 Level 5 Share Posted September 27, 2021 It worked for me before 11.6, and after. Only difference in setup is that I am running on an Intel MacBook Pro 15“ - but usually this should work. I think Skitch is still running through Rosetta, since it was last updated in 2020. Link to comment
mlastra 1 Posted September 27, 2021 Share Posted September 27, 2021 1 minute ago, PinkElephant said: It worked for me before 11.6, and after. Only difference in setup is that I am running on an Intel MacBook Pro 15“ - but usually this should work. I think Skitch is still running through Rosetta, since it was last updated in 2020. It doesn't make sense at all. This early morning I did an screenshot without problems. Then it started to make captures only of the screen background. I restarted twice. I tried to remove and then give back the security permission (record screen). I have updated OS o version 11.6 and restarted again. Nothing works. I am going to try reinstalling. Link to comment
Level 5 PinkElephant 8,761 Posted September 27, 2021 Level 5 Share Posted September 27, 2021 Wish you luck. Else try support. Link to comment
PCI 1 Posted October 13, 2021 Share Posted October 13, 2021 My skitch app is not only recording the background. I'm on a mac desktop with Catalina 10.15.7. My skitch is version 2.9. My privacy screen recording box is selected for skitch. any tips or suggestions? thanks Link to comment
Level 5 PinkElephant 8,761 Posted October 13, 2021 Level 5 Share Posted October 13, 2021 No ideas beside the usual, you already mentioned the correct setting in the Macs preferences. It worked for me back when I was on Catalina, and it continues to work on BigSur (currently on 11.6). Quit Skitch and EN, restart the Mac. Try again Uninstall Skitch, restart the Mac, reinstall. Try again Link to comment
PCI 1 Posted October 14, 2021 Share Posted October 14, 2021 thank you for that sequence. I have not gone in that exact sequence. I'll give it a try. Link to comment
PCI 1 Posted October 14, 2021 Share Posted October 14, 2021 I followed the exact sequence of steps above and that did not work. Link to comment
Level 5 PinkElephant 8,761 Posted October 14, 2021 Level 5 Share Posted October 14, 2021 No idea why it works for me, and you have that trouble. Maybe support could help - they can look into activity logs, among other possibilities: https://help.evernote.com/hc/en-us/requests/new Link to comment
PCI 1 Posted October 15, 2021 Share Posted October 15, 2021 Thank you, I'll give it a try Link to comment
PCI 1 Posted October 15, 2021 Share Posted October 15, 2021 the support link https://help.evernote.com/hc/en-us/requests/new seems to be a dead end and offers no path to linking to assistance from Evernote for Skitch Link to comment
Level 5* gazumped 12,050 Posted October 15, 2021 Level 5* Share Posted October 15, 2021 49 minutes ago, PCI said: the support link https://help.evernote.com/hc/en-us/requests/new seems to be a dead end and offers no path to linking to assistance from Evernote for Skitch ? Choose "Technical issues" and use the Title something like "Skitch not recording part of image" 1 Link to comment
PCI 1 Posted October 16, 2021 Share Posted October 16, 2021 thank you - I'll give it a try 1 Link to comment
drice 0 Posted December 10, 2021 Share Posted December 10, 2021 Starting a week ago, Skitch will not take any screenshots anymore. Screen Recording permission is on. I suspect that the recent Catalina Security Update may be the culprit, but I'm not sure? Intel MBP w/ Catalina. 10.15.7 (19H1519) Skitch Version 2.9 (265153) When I press "Screen Snap" *nothing happens*. Funny enough, I can take a screenshot with Mac's built in shortcut (Cmd+Shift+4) and drag that into Skitch, then Edit it...but thats a rather cumbersome workaround. Link to comment
garfolino 0 Posted January 11, 2022 Share Posted January 11, 2022 I had the same issue today and it turns out the name of the "app" i needed to approve was something else. Link to comment
Level 5 PinkElephant 8,761 Posted January 12, 2022 Level 5 Share Posted January 12, 2022 Did you install directly, or from the AppStore ? Link to comment
sfojames 0 Posted October 10, 2023 Share Posted October 10, 2023 On 1/11/2022 at 8:17 AM, garfolino said: I had the same issue today and it turns out the name of the "app" i needed to approve was something else. I am experiencing the same issue even though both Skitch and the SkitchHelper have screen recording permissions enabled. What can be done to fix this? Link to comment
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now