Screen Snap--> Capture not working

[Beatriz123 4]

This wasn't happening before I upgraded my computer. Is skitch compatible with the new mac system? 

Anytime I try to take a screenshot, the image does not capture what's on my screen - it takes a screenshot of my desktop background instead. I've tested this on my computer and my colleagues' and can confirm it's only happening to Macs that upgraded to the new Catalina system. 

Please advise as Skitch is rendering useless right now. 

[Shane D. 1,818]

@Beatriz123 Thanks for reaching out!

Could you see if the steps in this thread fix the issue?

 

[Beatriz123 4]

That worked thanks!

[rebecca@caroe.com 0]

Mine is worse. I'm on Catalina, Downloaded Skitch for the first time and it won't take screenshots at all.  I can import images and edit / save, but the rest, Nada.

 

Advice?

[mizonj 1]

In the privacy settings of your Mac, enable evernote and Skitch for Screen Recording.

[Tim_Berlin# 0]

Thank you! That one helped me! 

[ER_Bear 3]

When I got to my settings and look at the screen recording section, I only have 2 apps listed I can give permission to and Skitch is not one of them, even though I have skitch downloaded on my mac. Please help! I need skitch! 

[RaviACL 1]

Skitch was working so far without any issues. I recently updated the OS and its now macOS Catalina (mac airbook 2017 model).  When i tried to take a screenshot, only the underlying desktop/wallpaper image was captured.

Skitch version - 2.8.4

I even uninstalled and reinstalled the app. I still could not capture what i wanted. 

[PinkElephant 8,076]

Works for me (see screenshot).

Are you connected to your EN account ?

Does Skitch have all access rights in the Catalina settings, especially in Settings-Security-Privacy-Screen Capture ?

?

[Sayre Ambrosio 520]

You have to enable it in settings. 

 

Click for large view - Uploaded with Skitch

[PinkElephant 8,076]

Yes, you better do !

Thanks for posting.

[RaviACL 1]

Thanks a lot. It is working now. 

[jakeybillings 0]

same issue with skitch 1.  i applied the fix.  it works.

 

however, i tried to download skitch 2 and that just doesn't work not matter what you do.  so i'll stick with skitch.  thanks.

[Mbissett 0]

Has anyone solved the issue where Skitch isn't displaying as an option under Security & Privacty > Screen Recordings? I do not have the option to select Skitch but I'm having the same issue. 

[PinkElephant 8,076]

If it does not show, the installation has not taken place, out of whatever reason.

Make sure you have the necessary admin rights with the User you use, and try again. Make a complete uninstall of all Skitch-related stuff before by using the app AppCleaner, to start this with a blank sheet.

[Mikerj 0]

I removed Skitch with AppCleaner, reinstalled from the App Store, but Skitch did not request screen recording capability, nor can I find a way to add it. Skitch is currently not usable for me on a freshly installed load of Catalina.

[iamcurry 0]

On 3/30/2020 at 9:49 PM, Mikerj said:

I removed Skitch with AppCleaner, reinstalled from the App Store, but Skitch did not request screen recording capability, nor can I find a way to add it. Skitch is currently not usable for me on a freshly installed load of Catalina.

I had the same issue after recently swapping computers for work. It's likely that you downloaded Skitch and it's operating from the default download directory instead of Applications.

1. Close Skitch
2. Open your finder and locate where the Skitch app is
3. Drag the icon into Applications
4. Relaunch the Skitch program from Applications

After this I was able to take screenshots again, even without setting permissions.

[lis.byers@gmail.com 0]

Anyone else still having this issue?  only screenshots of my desktop image are happening, not what I select.

[Dan Rosenstark 2]

Skitch needs to be screen recording permission, but it's not showing up in Screen Recording apps for your Mac user.

I fixed like this:

1. Log in as another admin user on your Mac. You might need to make one. 
2. Launch Skitch and take a screenshot.
3. Now you should be able to give screen recording permission.
4. This permission will automatically show for your primary user, too.

Hope that helps!

 

[mlastra 1]

This was working for me, and I use skitch a lot to take screenshots and annotate them.

 

Today I have to restart my MBP M1 and skitch is only screenshotting the desktop not the real window.  I tried restarting the mac, I tried removing the permission to screen recording and then allowing again but nope.

 

Any clue or help what is going on?

 

Thanks

[PinkElephant 8,076]

No idea - works for me without any problems (BigSur 11.6, Skitch Mac 2.9).

The Screen Recording permission is the key, and Skitch must be restarted once after allowing it.

[mlastra 1]

1 hour ago, PinkElephant said:

No idea - works for me without any problems (BigSur 11.6, Skitch Mac 2.9).

The Screen Recording permission is the key, and Skitch must be restarted once after allowing it.

I did restarted skitch when I try to remove the permission, and did it again when I allowed the permission so I guess is not that.

Only difference is that I have scheduled 11.6 for tonight update.  But doesn't make sense (IMHO) that I have to update Mac OS, unless skitch has been updated recently.

With very few hope I will try updating the OS.

 

Thanks anyway

[PinkElephant 8,076]

It worked for me before 11.6, and after.

Only difference in setup is that I am running on an Intel MacBook Pro 15“ - but usually this should work. I think Skitch is still running through Rosetta, since it was last updated in 2020.

[mlastra 1]

1 minute ago, PinkElephant said:

It worked for me before 11.6, and after.

Only difference in setup is that I am running on an Intel MacBook Pro 15“ - but usually this should work. I think Skitch is still running through Rosetta, since it was last updated in 2020.

It doesn't make sense at all.  This early morning I did an screenshot without problems.  Then it started to make captures only of the screen background.  I restarted twice.  I tried to remove and then give back the security permission (record screen).  I have updated OS o version 11.6 and restarted again.

 

Nothing works.  I am going to try reinstalling.

[PinkElephant 8,076]

Wish you luck.

Else try support.

[PCI 1]

My skitch app is not only recording the background.  I'm on a mac desktop with Catalina 10.15.7.

My skitch is version 2.9.

My privacy screen recording box is selected for skitch.

any tips or suggestions?

 

thanks

 

 

 

[PinkElephant 8,076]

No ideas beside the usual, you already mentioned the correct setting in the Macs preferences. It worked for me back when I was on Catalina, and it continues to work on BigSur (currently on 11.6).

Quit Skitch and EN, restart the Mac.
Try again

Uninstall Skitch, restart the Mac, reinstall.
Try again

[PCI 1]

thank you for that sequence. I have not gone in that exact sequence. I'll give it a try.

[PCI 1]

I followed the exact sequence of steps above and that did not work.

 

 

[PinkElephant 8,076]

No idea why it works for me, and you have that trouble.

Maybe support could help - they can look into activity logs, among other possibilities:

https://help.evernote.com/hc/en-us/requests/new

[PCI 1]

Thank you, I'll give it a try

[PCI 1]

the support link https://help.evernote.com/hc/en-us/requests/new seems to be a dead end and offers no path to linking to assistance from Evernote for Skitch

[gazumped 11,652]

49 minutes ago, PCI said:

the support link https://help.evernote.com/hc/en-us/requests/new seems to be a dead end and offers no path to linking to assistance from Evernote for Skitch

? Choose "Technical issues" and use the Title something like "Skitch not recording part of image"

[PCI 1]

thank you - I'll give it a try

[drice 0]

Starting a week ago, Skitch will not take any screenshots anymore.  Screen Recording permission is on.  I suspect that the recent Catalina Security Update may be the culprit, but I'm not sure?

Intel MBP w/ Catalina.  10.15.7 (19H1519)

Skitch Version 2.9 (265153)

 

When I press "Screen Snap" *nothing happens*.  Funny enough, I can take a screenshot with Mac's built in shortcut (Cmd+Shift+4) and drag that into Skitch, then Edit it...but thats a rather cumbersome workaround.  

[garfolino 0]

I had the same issue today and it turns out the name of the  "app" i needed to approve was something else.

 

[PinkElephant 8,076]

Did you install directly, or from the AppStore ?

[sfojames 0]

On 1/11/2022 at 8:17 AM, garfolino said:

I had the same issue today and it turns out the name of the  "app" i needed to approve was something else.

 

I am experiencing the same issue even though both Skitch and the SkitchHelper have screen recording permissions enabled.  What can be done to fix this?