AronsLaw 4 Posted November 30, 2018 Share Posted November 30, 2018 I have been having lagging issues with my account and been trying to get help. Now, when I click on support, it logs me out and then when I click it again, I log back in, go to support and this happens over and over again. what is going on? Link to comment
0 Level 5* DTLow 5,721 Posted November 30, 2018 Level 5* Share Posted November 30, 2018 I don't know about "click on support". I access the support web site at https://www.evernote.com/SupportLogin.action Link to comment
0 AronsLaw 4 Posted November 30, 2018 Author Share Posted November 30, 2018 Yes. I click that. enter my credentials. Then it texts me a code. I enter that code, and it takes to me an evernote page that simply says "you are logged out" and then i have to do it all over again. There is no longer away to get customer service number or chat option. Link to comment
0 Level 5* CalS 5,110 Posted November 30, 2018 Level 5* Share Posted November 30, 2018 @Shane D. may be able to help. Link to comment
0 Evernote Staff* Scott T. 661 Posted November 30, 2018 Evernote Staff* Share Posted November 30, 2018 @AronsLaw, I'm sorry you are having problems filing the support ticket. I let our customer service know and they'll be reaching out to you. If there's any information you can provide that might help us determine what the bug is with the SupportLogin.action page, that would be great. 1 Link to comment
0 Level 5 Shane D. 1,805 Posted November 30, 2018 Level 5 Share Posted November 30, 2018 Hi @AronsLaw Thank you for reaching out. Unfortunately, it sounds like you're encountering this issue: https://discussion.evernote.com/announcement/72-issues-accessing-evernote-support-channels/ In this case, I'll reach out to you directly via DM with further steps. 1 Link to comment
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AronsLaw 4
I have been having lagging issues with my account and been trying to get help. Now, when I click on support, it logs me out and then when I click it again, I log back in, go to support and this happens over and over again.
what is going on?
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