downflux01 2 Posted December 19, 2016 Share Posted December 19, 2016 Due to a hardware error I had to replace and reinstall my entire system and see that all of my notes are gone. I already checked the Bin and cannot see them in Evernote Web either. I had the Basic Build, so I guess there is no sync function coming with that. Do you offer any help to restore these or how should I proceed? Thank you a lot in advance! Link to comment
Level 5* CalS 5,280 Posted December 19, 2016 Level 5* Share Posted December 19, 2016 Make sure you are using the right user name and password. Sometimes a second account is created by accident. Link to comment
Level 5* DTLow 5,736 Posted December 19, 2016 Level 5* Share Posted December 19, 2016 18 hours ago, downflux01 said: Due to a hardware error I had to replace and reinstall my entire system and see that all of my notes are gone. Can you explain the process you used to reinstall the Evernote software? One process is to download the app and reinstall The app rebuilds the database from the Evernote servers (except for local notebooks) Link to comment
Level 5* EdH 1,670 Posted December 19, 2016 Level 5* Share Posted December 19, 2016 18 hours ago, downflux01 said: Due to a hardware error I had to replace and reinstall my entire system and see that all of my notes are gone. I already checked the Bin and cannot see them in Evernote Web either. I had the Basic Build, so I guess there is no sync function coming with that. Do you offer any help to restore these or how should I proceed? Thank you a lot in advance! All plans allow sync. Basic just restricts you to two devices at a time, and that does not include the web. As @csihilling said, ensure you are logging in with the proper account. The only other way I can see that you have lost your notes is if you had them in a Local Only notebook, which is hard to do by accident, or you were having a sync issue and didn't resolve the red exclamation point by the sync button. Link to comment
Ex Employees Austin G 527 Posted December 20, 2016 Ex Employees Share Posted December 20, 2016 Hi @downflux01. As @csihilling and @EdH suggested, it appears that the Evernote account tied to the email address you used to access this forum was created within the past 48 hours. Try logging into Evernote using another email address you use or have used in the past with this link: https://www.evernote.com/Home.action. Make sure you're attempting to "Sign in" and not "Sign Up". Let us know if you're unable to find the Evernote account with your notes. Link to comment
downflux01 2 Posted December 20, 2016 Author Share Posted December 20, 2016 Hi guys Seems like I mixed the e-mail login with a second e-mail, which is similar. I logged in with the proper one and all of my notes got synced. Thank you all so much for your help! Link to comment
Level 5* CalS 5,280 Posted December 20, 2016 Level 5* Share Posted December 20, 2016 You are welcome. Link to comment
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