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Don't know if it is worth the effort, but has anyone tried the Ctrl-Help - Optimize Database option?  Something tells me it probably won't help much if at all, just wondering if anyone has tried it and what the results were.

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Just now, csihilling said:

Don't know if it is worth the effort, but has anyone tried the Ctrl-Help - Optimize Database option?  Something tells me it probably won't help much if at all, just wondering if anyone has tried it and what the results were.

Doesn't help. Delete and redownload is a more comprehensive version of this, and that doesn't help either. I've done both. Multiple times. I am not sure what the "optimize database" function does - perhaps redoes the search index and a few other fixes. It just does nothing for the freeze problem.

I am convinced it is the .exb file format. This issue doesn't exist on OS X where every note and attachment is a separate file, so if you need to modify one note, it modifies one file. WIth Windows, it has to tear into a 7GB database (in my case) which causes the freeze.

I can repro this instantly too. Annotate a PDF and click Save. EN will freeze for 2-3 minutes while it makes room in the database for the edits.

Many other things cause it, like, you know, typing, but the annotate is a sure-fire way to cause it.

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@EdH

Good to know thanks.  Yeah, there is definitely some disk crunching periodically and logically it makes sense the index is being updated.  It was one of the reasons I went SSD; EN would freeze but CPU usage was less than 10% and the disk light was solid.  So I was able to mask the issue with technology, brute force method for sure.  EN doesn't appear to be interested in addressing that plumbing based upon the length of time the issue has existed (no Captain Obvious references please). 

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4 minutes ago, csihilling said:

@EdH

Good to know thanks.  Yeah, there is definitely some disk crunching periodically and logically it makes sense the index is being updated.  It was one of the reasons I went SSD; EN would freeze but CPU usage was less than 10% and the disk light was solid.  So I was able to mask the issue with technology, brute force method for sure.  EN doesn't appear to be interested in addressing that plumbing based upon the length of time the issue has existed (no Captain Obvious references please). 

You are 100% right - this is a pure I/O issue with the disk. CPU usage is non-existent during this process, and RAM usage is unaffected.

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12 hours ago, EdH said:

Submitting bug reports via the bug reporting channel get me nowhere. "Send me your sync log." Sync log doesn't report this because syncing isn't involved. I can be offline and it still happens.

I think it is probably the "Activity Log" they are requesting.  I'm not aware of any "sync log".

12 hours ago, EdH said:

Submitting bug reports via the bug reporting channel get me nowhere.

Perseverance is a virtue, and often rewarding.  As they say, "Rome wasn't built in a day".

Repeating your complaint here may or may not get noticed by the Evernote Dev team (probably not, IMO).  Submitting a bug report at least causes some action, some response, to happen internally at Evernote.  If they keep getting the same bug reported, eventually management will become aware of it.

Again, I encourage you to post your issue on Twitter, which is a very public place.  Evernote will not like a lot of negative bug reports there.

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I understand what you are saying @JMichaelTX, but I've done this at least 3 times where teh support thread/adventure lasted 3-5 weeks, and ended with a "yup. thanks for the input, we'll keep working on it." and nothing.

It is exhausting and I don't have the time to waste on it anymore. I will happily devote HOURS to it every week if I have a direct line past the front line support, because that is useless for this. But I am not jumping on that treadmill again. It isn't productive. I know this from experience.

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59 minutes ago, EdH said:

It is exhausting and I don't have the time to waste on it anymore.

It's your choice.  I and many others have had good success with Support tickets.  I know this from experience.  If you think submitting bug reports are a waste of time, then surely posting here repeatedly about the same issue must also be a waste of time.

I strongly disagree that submitting bug reports isn't productive.  I continue to urge others to submit a bug report when they encounter the bug.

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