Trying to contact Evernote and create a support request

[pkellner 0]

I recently signed up for premium (paid). on the contact page, there is no way to contact evernote. the chat comes up with no way to type in the dialog.

Please let me know how I create a support request.

[DTLow 5,736]

I use the support site at https://www.evernote.com/SupportLogin.action

[tommygun 0]

that page just loges me out of evernote web! soooo frustrating. 

[TymB 0]

Yes, support has become an embarrassment. When I originally upgraded to Premium or whatever I have you could call in. Now, chat doesn't even work.

I suspect it has something to do with rumors of the company not doing so well, and probably layoffs in tech. support. Not sure, but I wouldn't be surprised. It will be a sad day if Evernote ceases to exist.

[Dave-in-Decatur 3,959]

@TymB, I'm sure you can expect your new rumor to be widely quoted across the Internet: "Evernote rumored to be laying off tech support." Congratulations on becoming a tech-business expert in the 21st century! 

[TymB 0]

Thanks Dave-in-Decatur!

Calling it like I see it. Tried to get Chat support this morning. Never did get through. Useless. Probably one person manning the support lines lol.

[tommygun 0]

Still cannot contact support? How do I get my issue resolved? Premium member, but getting kicked out of support page. It forces a log out every time!?

 

[DTLow 5,736]

I flagged your report for the administrators to look into

My expierence with the support page is straightforward.
I access https://www.evernote.com/SupportLogin.action, login, enter the details, submit a ticket or chat

[tommygun 0]

thanks

[TymB 0]

It's not a matter of being straight forward. You start a Chat and it says "you're first in line, ... less than 2 minutes, etc." Two minutes my *ss. Twenty minutes later and no one in sight. Then I move on to other tasks, by the time I return the chat has been ended (I assume I missed the lone soul on chat support, lol). Try again, same BS except after a long, weird screen refresh, it says "you're #4 in line, etc., etc." After probably 10 minutes and still #3 I closed the window. Better things to do. Like decide whether I'm going to port to Microsoft Notes or not...

[DTLow 5,736]

There's also this post

 

[Shane D. 1,818]

Hi @tommygun,

Thanks for reaching out!

As DTLow mentioned, it sounds like you're running into a specific login issue.

In this case, I've updated your account to try and fix the issue.

Please retry opening a support ticket and reach out to me via DM if you are still unable to do so.

@TymB I'm sorry to hear you're also having issues with support chat.

I'll investigate on my end to try and determine what could be causing the issue.

In this case, I'll reach out to you via DM to get more information.