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Gavin Gough

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About Gavin Gough

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  1. Thank you for your reply @gbarry. I'm logged in to my account. I go to help.evernote.com, as you suggested, and click "Using Evernote", for example. Then I click "Contact Support". That takes me back to the help.evernote.com page, which automatically redirects to https://evernote.com/logged-out with a message saying that I've been logged out. If I log in again, I can only repeat the circle and never reach a point where I can raise a support ticket. Perhaps you'll remedy this by creating a new support request profile, as you mentioned, although I'm confused as my forum email and my Evernote account email are the same. Anyway, I'll wait to hear from you. If I need to change some settings or change account details, just let me know and I'll do so. Thanks again.
  2. I was finally able to raise a support ticket on my iPad and received an auto-reply saying it may "take up to one week before you receive a reply". Ho hum!
  3. Not a dumb question at all. I did restart my phone before and after reinstalling the app. I’m going to try reinstalling the iOS in order to rule out every other possible cause of the problem and to at least be taking some action whilst it’s not possible to raise a support ticket.
  4. Good to know it's working for you, Sayre. Currently, the Evernote iOS app crashes each time I enter the Name field for a scanned business card. I've not seen that behaviour before and have scanned many business cards successfully in the past but despite reinstalling the app, it's not playing nicely today.
  5. I appreciate you taking the time and trouble to reply, Dave. Thank you. I'd prefer to think of this as "business as usual" rather than signs of impending doom so that's worth knowing. I've tried reinstalling the app and rebooting my devices but I'm still unable to create a business card note on my iPhone, can't sync across devices today and can't get to a place where I can raise a support ticket so I'm still left wondering if these are symptoms of a business that's not fully engaged with its product and users because of other priorities. I'm definitely checking my backups today
  6. I've tried uninstalling and reinstalling the iOS app today, hoping that would resolve the issue (it didn't), so it's the version currently available in the App Store, 8.13.364022
  7. Thanks, Dave-in-Decatur. When you visited the contact page at https://evernote.com/contact/, did you see a link to "Get Support" at the "support page"? For me, that links to an Account and Billing page (https://help.evernote.com/hc/en-us/categories/200001917-Troubleshooting). At the foot of that page it asks "Still can’t find what you're looking for?" with a further link to "Contact Support". That link briefly shows the Evernote Help and Learning page before redirecting to a log-in page. After logging-in, I'm shown this page: https://evernote.com/logged-out/?logout&uid=148377. I didn't say that I thought Evernote was shutting down but I did ask the question because I'm concerned. I've been a Premium member for many years and, like @DTLow, I have many thousands of notes. I have recently noticed a number of inconsistencies and failings in the service. An inability to sync across devices, bugs in the mobile app which haven't been addressed and now the inability to raise a support ticket... cumulatively, these issues have made me wonder so I've took to wondering aloud. Hopefully, they are merely coincidences but, if not, it'd be worth having a strategy.
  8. I'm wondering if Evernote is preparing to shut down. Seems like the support channels are offline, trying to link to the contact page simply logs users out of their accounts and it's no longer possible to add photos of business cards in the latest version of the iOS app. Perhaps this is an indication that the Evernote service is on the verge of closing? Time to export content and look for an alternative?
  9. Please bring Atlas back. It was an essential ingredient that set Evernote apart from other, similar apps. I cannot understand the logic that dictated removing it. Such a simple but highly effective tool.
  10. Yes, please replace the Atlas feature. As another photographer who uses Evernote to geotag notes about specific locations, this was a critical part of my workflow. At the very least, allow geotagged notes to link to Google Maps. The location information is already stored, creating a simple link should be straightforward. Although why remove it in the first place? That's hard to understand.
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