Jump to content

Shane D.

Administrator
  • Posts

    1,345
  • Joined

  • Last visited

  • Days Won

    72

Community Answers

  1. Shane D.'s post in [Feature Released in Version 10.11.5] Restore Audio Recording and Playback was marked as the answer   
    Hi All,
    We're happy to announce that audio recording and playback has been added to our desktop clients.
    You can learn more here:
    If you have a new/different request, or are experiencing an issue, please start a new thread.
    Thank you!
  2. Shane D.'s post in [Fixed in Version 10.7.2] Android App Crashes (White Screen) was marked as the answer   
    Hi All,
    I split out your comments from a different thread as I believe you are encountering a separate issue. (@Bane_The_Srbn @Noted3339 @juneloon)
    That said, we believe we've fixed crashing/white screen issue in our most recent update, Version 10.7.2, that we released today.
    This thread is now closed. If you are encountering a new/different issue, please create a new thread.
    Also, feel free to reach out to me directly if the issue hasn't been fixed.
  3. Shane D.'s post in Unable to access Evernote Support chat (Adblock issue) was marked as the answer   
    Hi All,
    If you're experiencing issues with accessing support chat, please check to see if you have an adblocker enabled.
    We've seen reports that this may prevent the support chat from functioning properly.
    If possible, please disable the adblocker, then retry accessing the support chat.
  4. Shane D.'s post in How to submit a ticket for a Billing/Payment issue was marked as the answer   
    Hi All,   We often see posts and inquiries from users encountering issues with billing/payment.   In order to receive assistance with these types of issues you must open a support ticket as we cannot assist you with payment, billing, or subscription issues directly in the discussion forums.   The reasons for this are to avoid the dissemination of user's private billing information within the forums, and because making changes to a user’s billing/subscription requires access to administrative tools that are only available to our commerce support team.   To open a support ticket, go here. (You may be prompted to login to your Evernote Account)   From the What can we help you with? dropdown menu, select the Billing and Payments category.   From there, select the categories that most closely matches the type of billing/subscription issue you’re encountering.   Once you have selected the topic, you should see the option to submit a support ticket at the bottom of the page.    The button looks like this:     Once you have submitted the ticket, one of our support agents will reach out to you to further assist you with the issue you’re encountering.   We appreciate your consideration, and thank you for using Evernote!
  5. Shane D.'s post in How to close your Evernote Account was marked as the answer   
    Hi All,
    Please see this information on how to close your Evernote Account.
    First, before you delete your content and close your account, I recommend exporting your notes in the event you would like to have access to them in the future.
    Once complete, you can delete all of the content in your Evernote account by moving it to the Trash, then right-clicking the Trash icon in the sidebar and choosing Empty Trash. To protect your privacy, our Customer Support team does not have access to do this on your behalf.
    When you're ready to permanently close and delete your Evernote account, follow these steps:
    1. Sign in to your account settings on Evernote Web.
    2. Click Account Status from the left-side navigation menu.
    3. Click the blue Close your Evernote account link.
    4. Follow the prompts to permanently close and delete your account.
     
    Let us know if you found this information helpful by upvoting this thread or leaving a reaction.
  6. Shane D.'s post in Cancel subscription auto renewal (Purchased via Google Play Store) was marked as the answer   
    Hi All,
    If your Evernote subscription was made through the Google Play Store, you'll need to cancel it through Google Play using the steps found here.
    Your subscription won't change until your current billing cycle ends. Once your subscription runs out, your subscription will be cancelled, and your account will automatically be converted to Evernote Basic. None of your data will be lost, and all of your data will still be accessible.
    Please consider upvoting this thread or adding a reaction if you found this information helpful.
  7. Shane D.'s post in Cancel subscription auto renewal was marked as the answer   
    Hi All,
    Below you'll find information on how to cancel your subscriptions auto renewals. There are two different sets of steps for cancelling your subscription that is dependent on when you purchased your subscription.
     
    Scenario 1
    To cancel the automatic renewal of your Evernote subscription, please follow these steps:
      1. Navigate to your Evernote Account Settings and view the Account Summary
      2. Under Account on the left, click Billing.
      3. At the bottom of the Billing page, select Cancel your Evernote subscription.
      4. Scroll to the bottom of the page and click Downgrade to Basic.
      5. Select a reason for canceling the subscription.
      6. Click the Cancel subscription button.
    Your subscription won't change until your current billing cycle ends. Once your subscription runs out, your account will automatically be converted to Basic. None of your data will be lost, and all of your content will still be accessible.
     
    Scenario 2
    To cancel the automatic renewal of your Evernote subscription, follow these steps:
      1. Navigate to your Evernote Account Settings and view the Account Summary
      2. Next to Account Level select Manage Subscription
      3. From the options shown, select Free
      4. Scroll to the bottom of the page and click Downgrade to Basic
      5. Select a reason for canceling the subscription
      6. Click the Cancel subscription button
    Your subscription won't change until your current billing cycle ends. Once your subscription runs out your account will automatically be converted to Basic. None of your data will be lost, and all of your content will still be accessible.
     
    Please consider upvoting this thread or adding a reaction if you found this information helpful.
    If you are experiencing a different type of billing issue, please see this.
  8. Shane D.'s post in How to change the email address for your Evernote Account if the email address is already in use was marked as the answer   
    HI all,
    Please see the information below on how to free up an email address that is already in use so that you can use it for a new/different Evernote Account.
    Option 1:
    Take these step to deactivate and close the secondary account which will release the email address for use on the primary account. Option 2:
    You can use the steps found here to swap the email addresses between the two Evernote accounts using a third email address:
    Also, If you’d like to proceed with deactivating and closing a secondary account, see this information:

    We hope you found this information useful and please consider upvoting or reacting to this thread if you found it useful.
  9. Shane D.'s post in How to swap email addresses for multiple Evernote Accounts was marked as the answer   
    Hi All,
    To swap the email addresses on your accounts:
    1. Sign in to the account with your desired email address at https://www.evernote.com
    If the account has been deactivated, you can reactivate it here 2. Change the email address on that account to something not currently associated with another Evernote account
    (This will free up the use of your desired email address) 3. Sign out then sign in to your primary account
    4. Change the email address to your desired email address

    Please let us know if you found this information helpful by upvoting this thread or leaving a reaction.
  10. Shane D.'s post in Eligibility for Student Discount (Request Eligibility) was marked as the answer   
    Hi All,
    To be eligible for the student discount, you must be currently enrolled in a college or university and have a valid, eligible email address from this list. (To make it easier to find your domain, use Ctrl+F (Windows) or Cmd+F (Mac) to do a quick search.)
    If you’d like to submit an email domain for review, please fill out this survey.
     
    We hope you find this information useful, and please consider upvoting the thread or leaving a reaction if you found it helpful.
  11. Shane D.'s post in How to Redeem the Student Discount was marked as the answer   
    Hi All,
    Follow these steps to redeem the Student Discount offer:
    1. Go to the offer page and create a new Evernote account or sign in to your existing Basic account.
    2. Enter your eligible school email address. You will be sent an email verification.
    3. Click the verification link in the email sent to the address you entered.
    Your school email address does not have to be the primary email address on your Evernote account. If you already have an Evernote account using a different email address, you can apply this offer to that account and the only communication we’ll send to your school email address is the verification email.
    If your school email address is not eligible, see this article:
     
    We hope that you find this information helpful, and please consider upvoting this thread or adding a reaction if you found it useful.
  12. Shane D.'s post in Winmail.dat issue (Windows) was marked as the answer   
    Hi All,
    The "Winmail.dat issue" is an Exchange Server configuration problem. It's an old problem with Outlook/Exchange.

    Basically, if your MS mail system thinks the recipient of an email message is another Outlook user, it will encode rich text attachments in a format that is only readable by another Outlook user. Anyone else who receives the email will just see one of these "winmail.dat" files, which is Outlook's internal encodings.
    You may be able to fix your Outlook configuration or get your Exchange server operator to do so by following the steps outlined in the links below:
    http://juliabensonslaughter.com/general-resources/the-winmail-dat-issue/ http://support.microsoft.com/kb/138053 https://support.microsoft.com/en-us/help/2487954/how-to-specify-the-email-message-format-that-s-used-for-external-recipients-to-prevent-winmail.dat-attachments We hope this information helps.
    If you found this helpful, please consider upvoting this thread, or adding a reaction.
  13. Shane D.'s post in How to merge Evernote Accounts was marked as the answer   
    Hi All,
    If you have more than one Evernote account, you can use the Evernote for Mac or Windows Desktop application to consolidate all your notes and notebooks into a single account. 
    To move notes and notebooks from one account to a secondary account:
    1. From any Mac or Windows desktop computer, log into the account that contains notes you'd like to transfer to another account.
    To do export a notebook, click on Notebooks from the left hand menu To the right of the selected notebook, click on the "..." icon from the Actions column 2. Export your notebooks as Evernote XML (.enex) files from this account and remember which folder or directory you’ve saved it to. All your note contents and tags are saved to this ENEX file.

    3. Sign out of the account you've just exported notes from and sign into a secondary account.

    4. Import the ENEX (.enex) files into the secondary account.
    Imported notes are automatically saved to a notebook titled "Imported Notes." Once imported, you can move or copy to any personal or business notebook. 
    We hope you found this information useful and please consider upvoting or reacting to this thread if you found it useful.
  14. Shane D.'s post in How to enroll in Evernote public betas for Android was marked as the answer   
    Hi All,
    The beta program is a public testing program, therefore our support team will not be able to troubleshoot issues with this version. We encourage users on beta versions of Evernote to provide feedback and report issues directly to the development team on our Android Product Feedback forum.

    To join the public beta program:
    1. Make sure you have Evernote already installed on your device
    2. Open the Play Store app
    3. Search for Evernote, then tap the Evernote icon to open the app details page
    4. Scroll down to the beta tester section
    5. If it's available, tap **I'm in**, read the disclaimer, then acknowledge by tapping **Join**
    6. Wait for the sign-up process to complete (Note: This can take up to 30 minutes)
    7. Once the sign-up is complete, go back to the Play Store and install the beta version of Evernote
     
    If you are interested in joining our Early Access Program, and testing our private betas, please see this information:
     
    If you found this information helpful, please consider upvoting this thread or leaving a reaction.
  15. Shane D.'s post in Acquiring Activity Logs for Support Tickets (Windows) was marked as the answer   
    Hi All,
    To send an activity log for Evernote for Windows, please follow these steps:
    1. Open the Evernote app and sync your account
    2. Go to Help > Activity Log from the menu bar
    3. Click Save As to save the log as a file on your computer
    4. Attach the saved log

    If you are unable to open the Evernote app, you can follow these steps:
    1. For Windows 7: Click the Start menu and type "Run" in to Search programs and files.
        For Windows 8/10: Right-click the Start menu button, then select "Run"
    2. Copy each of the following lines separately into the "Run" field (one or both may work), then hit enter:
         * %localappdata%\evernote\evernote\logs
         * %userprofile%\evernote\logs
    3. Attach all the log files

    The activity log contains a detailed log of steps that Evernote performs and is helpful for diagnosing the problem you may be experiencing. The activity log also contains information about your account, your device, and your location information (if enabled). The titles of your notes, tags, notebooks, attached files, and, if your account was having network syncing errors, some of your note content, may also be contained in the activity log. You may edit the log file to remove anything you do not want to send us. We treat activity log data as confidential information, and the terms of our Privacy Policy apply.
     
    If you found this information helpful, please consider upvoting this thread or adding a reaction.
  16. Shane D.'s post in Acquiring Activity Logs for Support Tickets (Mac) was marked as the answer   
    Hi All,
    To send an activity log for Evernote for Mac, please follow these steps:
    1. Open the Evernote app and sync your account
    2. Go to **Help > Activity Log...** from the menu bar
    3. Click Save As to save the log as a file on your computer
    4. Attach the saved log file 

    If you are unable to open the Evernote app, you can follow these steps:
    1. Minimize all applications
    2. Open the Finder app and select Go > Go to Folder from the menu bar
    3. Copy each of the following lines separately into the 'Go to the folder' field (one or both may work), then click Go:
         * ~/Library/Application Support/com.evernote.Evernote/logs/
         * ~/Library/Containers/com.evernote.Evernote/Data/Library/Application Support/com.evernote.Evernote/logs/
         * ~/Library⁩/⁨Group Containers⁩/Q79WDW8YH9.com.evernote.Evernote⁩/CoreNote⁩/accounts⁩/ ⁨www.evernote.com/
    4. Attach all the log files (.log)
    The activity log contains a detailed log of steps that Evernote performs and is helpful for diagnosing the problem you may be experiencing. The activity log also contains information about your account, your device, and your location information (if enabled). The titles of your notes, tags, notebooks, attached files, and, if your account was having network syncing errors, some of your note content, may also be contained in the activity log. You may edit the log file to remove anything you do not want to send us. We treat activity log data as confidential information, and the terms of our Privacy Policy apply.
     
    If you found this information helpful, please consider upvoting this thread or adding a reaction.
  17. Shane D.'s post in [Fixed in Version 10.10] Evernote won't run in "S" Mode was marked as the answer   
    Hi All,
    This issue has been fixed in our most recent release, Version 10.10.
    You can learn more here:
    We are now closing this thread.
    If you have a new/different issue to report, please start a new thread.
  18. Shane D.'s post in [Feature Released in Version 10.10] Scratchpad should allow more than 300 characters was marked as the answer   
    Hi All,
    This feature has been added in our most recent update, Version 10.10.
    You can learn more here:
     
    I'm closing this thread at this time, but please start a new thread if you have a new/different feature request.
  19. Shane D.'s post in Tag filtering is not displaying the correct numeber of notes was marked as the answer   
    Hi All,
    We're aware of an issue that may cause the tag filtering to display the incorrect number of notes.
    We're working to address this issue, and will provide an update here once it has been fixed.
    As a workaround:
    Use the advanced search syntax: on search bar (magnifying glass) paste tag:[tagname] Similarly, using the tag filter and selecting the additional filter for Updated > last 90 days  
    If you found this information helpful, please consider upvoting the thread or adding a reaction.
  20. Shane D.'s post in Copy/paste from Outlook to Evernote for Mac does not work was marked as the answer   
    Hi All,
    We are aware of an issue where Copy/paste from Outlook to Evernote for Mac does not work.
    We'll provide an update here once the issue has been fixed.
    In the meantime, here are some possible workarounds:
    Forward the content to your Evernote incoming email address Copy/paste into Evernote Web Paste to another location then copy/paste into Evernote for Mac again  
    If you found this information helpful, please consider upvoting this thread or leaving a reaction.
     
  21. Shane D.'s post in Left side bar icon missing when their iPad is connected to an external keyboard was marked as the answer   
    Hi All,
    We are aware of an issue that may cause the left side bar icon to go missing if your iPad is connected to an external keyboard.
    We are working to address this issue, and will provide an update here once it has been fixed. 
    In the meantime, you can try these workarounds:
    If you switch to a different note in the note list, the icon should appear again You should not encounter the issue if you remove the external keyboard  
    If you found this information helpful, please consider upvoting this thread, or adding a reaction.
  22. Shane D.'s post in Diminished audio quality when playing audio files was marked as the answer   
    Hi All,
    We are aware of the issue that causes audio quality to be diminished when the audio file is played from within a note.
    We'll provide an update here once the issue has been fixed.
    As a workaround you can download the audio file to Files app and play it from there.
     
    Please consider upvoting this thread or leaving a reaction if you found this information helpful.
     
  23. Shane D.'s post in Pasting a screenshot or PDF causes duplication was marked as the answer   
    Hi All,
    We are aware of an issue that occurs when pasting a screenshot in Evernote and the image gets added 3 times in the note.
    We're working to address this issue and will provide an update here once the issue has been resolved.
    As a workaround, you can try adding the image using the “+” insert button from the note.
     
    If you found this information helpful, please consider upvoting this thread or adding a reaction.
     
  24. Shane D.'s post in "Scale note body size" option on Android causes text sizing issues was marked as the answer   
    Hi All,
    We're aware of an issue where the "Scale note body size" option on Android can cause text to become smaller or bigger on each new line.
    As a workaround, Changing Settings > Notes > Scale note body size back to 100% should resolve the issue.
    We'll provide an update here once the issue has been resolved.
    If you found this information helpful, please consider upvoting this thread or leaving a reaction.
  25. Shane D.'s post in How to reset your Evernote password was marked as the answer   
    Hi All,
    See the steps below on how to reset your Evernote password.
    1. Go to the Evernote Web
    2. Click Forgot password?
    3. Enter your email address or username and click Send Verification Email
    4. Check your email for a link to reset your password. You may need to check your spam folder or corporate email filter for this message.
    If you found this information helpful, please consider upvoting the thread or leaving a reaction.
×
×
  • Create New...