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Cancel subscription auto renewal


Shane D.

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Hi All,

Below you'll find information on how to cancel your subscriptions auto renewals. There are two different sets of steps for cancelling your subscription that is dependent on when you purchased your subscription.

 

Scenario 1

To cancel the automatic renewal of your Evernote subscription, please follow these steps:

  1. Navigate to your Evernote Account Settings and view the Account Summary
  2. Under Account on the left, click Billing.
  3. At the bottom of the Billing page, select Cancel your Evernote subscription.
  4. Scroll to the bottom of the page and click Downgrade to Basic.
  5. Select a reason for canceling the subscription.
  6. Click the Cancel subscription button.

Your subscription won't change until your current billing cycle ends. Once your subscription runs out, your account will automatically be converted to Basic. None of your data will be lost, and all of your content will still be accessible.

 

Scenario 2

To cancel the automatic renewal of your Evernote subscription, follow these steps:

  1. Navigate to your Evernote Account Settings and view the Account Summary
  2. Next to Account Level select Manage Subscription
  3. From the options shown, select Free
  4. Scroll to the bottom of the page and click Downgrade to Basic
  5. Select a reason for canceling the subscription
  6. Click the Cancel subscription button

Your subscription won't change until your current billing cycle ends. Once your subscription runs out your account will automatically be converted to Basic. None of your data will be lost, and all of your content will still be accessible.

 

Please consider upvoting this thread or adding a reaction if you found this information helpful.

If you are experiencing a different type of billing issue, please see this.

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