Shane D.

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@Dave-in-Decatur

1. I'm working on getting more specifics, but Google released the following information: https://developers.google.com/web/updates/2017/10/chrome-63-deprecations
    
2. As Technical Support mentioned, we've been working diligently to investigate and fix the root cause of the issue. Unfortunately, it was only recently that we were able to determine that the Chromium deprecation was the main problem. Moreover, we wanted to confirm this information before we made any comment. However,  now that we've been able to identify the root cause, we've now begun communicating that information as exemplified in @StuartG interaction with Technical Support. 

Overall, we are working to provide more clarity when things like this occur, and we will hopefully be able to provide that information at a faster velocity in the future. However, it may take us some time before we're able to communicate it, as we always want to make sure the information provided is accurate.

Hopefully, this answers your questions, but feel free to reach out to here or directly via DM.

Thanks!

@JMichaelTX We should have some video demos upcoming, and I'll try to get a recording of one of the webinars and add it to the original thread. Thanks to @rezecib for the help page reminder. I updated the main thread so that it's listed there as well!

Hi All!

We're very excited to announce the launch of Spaces for Evernote Business!

We invite you to learn more from our CEO Chris O'Neil via his recent interview with Forbes:

Forbe's Interview

Check out this guide if you're looking for information regarding how to get started with Spaces, as well as this brief demo video.

Make sure to check out the Event Calendar as we added some webinars to help our users get started with Spaces. 

Also, we've added special areas in the forums to report possible technical issues, or to provide feedback.

If you encounter a technical issue, please go here. If you have feedback, please share it here.

As always, if you have any other questions, feel free to reach out to me directly!

Hey All,

I reached out to the Development Team to try and get some clarification.

Previously, the issue was that when you tried to clip an article you received a ‘Clip Failed’ error message and the content of your note was only the ‘Clip Failed’ image. The fix that was implemented stops the ‘Clip Failed’ error from occurring, and instead now clips the article as best it can at this time.

As there is not a standardized format for all websites, the clipper may be unable to clip the content while maintaining all of the article’s formatting. In these cases, the clipper will simply clip the article without the formatting.

While this is something we will look to improve, it is not something we can fix immediately.

Additionally, I may be reaching out to some of you via direct message to gather more information about what you're observing. We'll use that information to help our decisions with addressing the formatting issues as we move forward.

Thanks for your feedback!

Hey All,

We believe we've identified the cause of the 'Clip Failed' issue.

We've submitted a hotfix, Version 7.16.1, to the Google Play Store and you should begin to see it available this week.

Google does not make these updates immediately available to a 100% percent of users all at one time.

Meaning, if you don't see it yet, you should see it available within the next few days. (I'd imagine that it should be available to 100% of users by no later than next week)

Let me know if you have any other questions, or if you don't see it available by that time.

Thanks!

Hi All,

Thank you for bringing this to our attention. I've reached out to the Development Team and they let me know that they are aware of the issue, are working to determine the root cause, and will then work to address it.

As they are still working to determine what is causing this, they do not have a definitive timeframe as to when it will be fixed.

However, I will update you all once I have more information.

If you come across any workarounds that can be used for the time being, please share!

Hi All,

Please see the updated hotfix notes from Evernote for iOS 8.8.1. This hotfix should address the issue with the sketches.

@jefito Thanks for pointing that out! I edited the post to clarify.  

@Rayzz As a Premium subscriber, you can always open a support ticket or open a chat here:

https://www.evernote.com/SupportLogin.action

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