Michael Goulding

I have no issues with the current price of Evernote...BUT.... I expect it to be stable and relatively bug free and I don't think it is at a satisfactory level right now. The functionally of the apps, the storage it offers and cross platform abilities I believe are worth the money, I just hope they can fix some bugs do I can confidently recommend it again to others and maybe I'll renew when my subscription is due next year.

I don't like this at all. This is a concern. I don't want Facebook anywhere near my data!

Not mobile unfortunately but I use a chrome extension to create a keyboard shortcut which takes the text you have selected and a url link to that email (or page). I then just got ctrl-v into Evernote and done. Would love it on mobile but won't happen I don't think.

If anyone would like to hear the words of Chris O'Neill directly, the podcast interview I referenced was on "The Productivityist" published 8th August. The business talk starts at around the 29 minute mark with discussion about development of AI, task management etc. I find it interesting he mentions that number one priority is product reliability and acknowledges 'they aren't there yet'. At 36 minutes he talks about spend "over half, close to 60% or 70% on R&D'. Here's a link from PocketCasts: https://pca.st/1cWW

Another low tech or manual solutions is when you fill out a diary note, just set a reminder for 12 months from today. It then surfaces itself on that day. I've been doing this for my journal, is often interesting!

In the windows app side view mode you can add a 'reminder time' column. Along with a saved search as suggested and makes for a good forward looking task/project list.

Even though I have 25GB in my database and over 7000 notes, that is over 10 years. I'm usually on a couple of hundred Mb per month. I store pretty much everything text/document based in Evernote. Only things that aren't are my general photos and videos which are in GDrive.

Interesting discussion, facts are that only a very small amount of people will have a really good idea of what is happening now and even they won't know what is coming. I heard an interview with Chris O'Neill recently where he quoted they spend 60% of revenue on R&D. I guess this isn't unusual in a growing software as a service company trying to hit that critical mass number to guarantee long term success. Seems to me though, that with well over 200 million users and being profitable even with R&D spend that high, that should things get rocky Evernote could easily reduce that spend and focus on maintaining the product with a slower feature development cycle and maintain a nice bottom line. It might not get them to 1 billion users, but a strong 300 million user product should be able to do quite well one would think. The product is pretty darn good now! I hope they don't pursue a boom or bust strategy and end up imploding. Either way I wouldn't think they are going anywhere soon.

Thanks for your comments, I agree for the most part with all of you. I still maintain that the forum should be a major source of input for bug reports and technical issues as it helps keep load off the individual support requests. I'm very happy with the feature set of Evernote, the help guides and the community around making the best of the product. What I have a problem with is the constant bugs that aren't being fixed. There are many many examples here of long standing issues that aren't getting any attention. Perhaps they should put new features on ice for a while and focus on bugs and stability.

Firstly I loved Evernote, been a user 10 years, the product has helped me manage my life and I am grateful for it. However. my frustration is growing with Evernote bugs and general reliability of the apps. It seems forum threads go unheard as people continue to post about long standing issues. A lot of the advice is "report it to support". So I have been with nothing to suggest to me that this is actually helping. Today I got a response (quoted below) to an Android bug I reported (that has been around as long as I can remember and have reported before). The bug and response isn't important here although the suggested remedy doesn't solve the issue. Anyway... The bigger question is what Evernote is doing with support and product maintenance and development? What is the role of the forum if the only threads that seem to get any notice are beta release threads (and even they can go quiet from EN for days at a time with all the poor beta testers left in the dark!). Why even have a "potential bugs/technical issues" forum if it isn't monitored and acted on by Evernote staff!? And what is the point of reporting to support if it is just sent to a 'community expert'? I know I can report back the issue isn't resolved and it may get escalated, but that just absorbs resources and adds frustration for everyone. We've seen so many promises about improvements to the product, and in some aesthetic areas it is better; new editors to standardise, new back end infrastructure etc, but it doesn't appear to be getting any better. Fundamental features have major bugs and the experience across platforms is inconsistent. Beta's are being released with some really serious bugs that should never have even reached Beta, in particular some big sync issues in the windows app recently, one of which made it all the way through the beta to public release despite being acknowledged as an issue!! It feels like the development teams are struggling for direction and resources to keep this product moving forward. The forums need to be tidied up, and Evernote needs to acknowledge and fix user reported bugs right across the forum. I saw a recent announcement something might be happening with forum monitoring but felt the measures won't go far enough, remains to be seen I guess. I've been using Evernote extensively since 2008, becoming an ECL, attending Evernote events and promoting it widely. I want it to be the best. But this situation is getting worse and I can't recommend it anymore. If the biggest supporters like me are loosing faith and are actively looking for alternatives then Evernote has a serious problem going forward because there is no shortage of businesses trying to come steal their users. This is just one opinion though, I know software is hard. I'd be keen to hear others thoughts, am I over-reacting? I know just by being in the forum you are self selecting as generally someone looking for help or improvements so the answers maybe a little skewed. In any case it would be nice to know what the users think, and more importantly what the staff and management think.

So what is the purpose of having a "possible bugs/technical issues" forum if Evernote aren't going to look at it? Surely it would be beneficial to monitor this forum and fix bugs raised before tying up their support resources dealing with individuals? I have reported these issues to support previously and again this week. Today I got a response about a different bug from support the "Evernote Expertise Network" who "are not affiliated with Evernote" advising me that bug (regarding Android search) had been reported by "several users" and I should uninstall and reinstall the app (which doesn't work). This support system is totally broken.

As a bug report, this should be the place to report things. Bit it seems nothing gets much notice by the people actually fixing bugs. Actually, you're probably right, they seem to be more into adding stuff than fixing anything of late.

Just adding my +1 to this thread, I'm having many issues with fatal error at startup and also random crashes from time to time, having the kill the evernote components in task manager because it won't restart the app etc. As for the suggesting to move to the beta.... NO WAY! after the recent disasters on the beta train, I'm not going back there for a long time!

Sad this continues to be an issue for me. I've raised a support ticket for it. If anyone else is seeing the issue, please add your +1 here and help get this fixed.

Thanks everyone for your replies. I've never used ODS before because I preferred to keep my database entire on all my machines. But now my database has grown over time to be 25GB I thought I'd use ODS on my new work laptop just to save the download really (performance is no issue that I've seen). The crashes appear when I select drag the notes to a new notebook. If there are any not downloaded (could just be 1 in 5 notes), as soon as I drag them to a new place, it tries to sync showing a sync popup window, and then just hangs. After some time, or hitting cancel (knowing that it shouldn't take long, some test notes are just text) EN just closes. On reopening I get the 'fatal error' reporting box which I've completed a few times to report it. I couldn't find any way to download a bunch of notes, like a whole notebook. The only way is to select them one by one which is just crazy. So I gave up and turned off ODS thinking the whole thing would just download, which it won't due to a different bug. I'll have to do the database rename trick, as I have no local notebooks anywhere, this should be fine. Thanks for the heads up. Clearly this 'feature' needs a lot of work as outline in the above posts. I really want (Need!) Evernote to be great, I'm so invested in it and can't yet make another system fit my workflow as well as Evernote does, but this sort of rubbish is killing it for me