easyishard 0 Posted April 3, 2015 Share Posted April 3, 2015 Every time I add a screenshot to Skitch to annotate it, I get a message saying that I've reached my monthly quota. The problem is that I haven't (I've only used about 50kb), but I've received this message EVERY time I used it for many, many months now. It's really frustrating. "The sync operation cannot complete because you have reached your monthly quota..." I have sync set up to manual, never sync, and don't save the image once I've added it to an email. Link to comment
epicaricacy 0 Posted May 25, 2015 Share Posted May 25, 2015 I have the exact same issue. I have zero notes in skitch - I deleted when first coming across this issue. I have emptied evenote trash. Evernote tells me i have used 18% of monthly allowance. This has been going on for months... Link to comment
epicaricacy 0 Posted May 25, 2015 Share Posted May 25, 2015 For the last 5-6 months, skitch on my mac has been telling me I have reached my monthly quota. I havent had an image saved in skitch for months - i cleared them all out when first coming across this issue I have logged into Evernote web, and it says i have 72% left. I have deleted all trash items from Evernote as well. I have uninstalled and resinstalled as well. Very frustrating..... Anyone help please?? Link to comment
Timmy5685 0 Posted July 27, 2015 Share Posted July 27, 2015 Signout of Skitch. Quit Skitch completely. Go to Users\your user\Library\Application Support Delete the entire Skitch folder. Reopen Skitch and sign in again. Haven't had the issue since I did that. Link to comment
AngieB 0 Posted August 12, 2015 Share Posted August 12, 2015 Signout of Skitch. Quit Skitch completely. Go to Users\your user\Library\Application Support Delete the entire Skitch folder. Reopen Skitch and sign in again. Haven't had the issue since I did that. I tried to do this, but I don't have a Skitch folder under Application Support. I searched my Mac for Skitch and it returned 0 folder results. Is there anything else it might be called? Thanks! Link to comment
jmf3658 0 Posted October 7, 2015 Share Posted October 7, 2015 @AngieB, if you have a Mac, you most likely do have that Skitch folder in Application Support, but it's sometimes hard to get to. If you're not familiar with the command line, you can open a Finder window, then in the top toolbar, click "Go" -> "Go to Folder" (http://note.io/1OmkYCA), then enter the path described above, but importantly, you need a forward slash, e.g., /Users/[yourusername]/Library From there, you should be able to navigate down to Application Support, and then find the Skitch folder. Link to comment
brettr2 3 Posted November 16, 2015 Share Posted November 16, 2015 Every month, I immediately reach the 60MB limit with Skitch, although I haven't uploaded anything. I also can't send any emails to Evernote for the same reason. Although I haven't ever sent the first email. Does anyone know why this happens? Link to comment
Solution kgg 75 Posted November 16, 2015 Solution Share Posted November 16, 2015 Thanks for reporting this. We are looking into the issue. If you are experiencing this issue please submit a support ticket (see the link in my signature). Be sure to select the option "Report a bug" from the menu choices on the submission form. The following information would also be helpful to include in your submission:A brief summary of your issue An activity log from Skitch A screenshot showing your allowance has been met in Skitch but not in Evernote The email address associated with your Evernote account A link to this forum threadOnce you've submitted, please post your ticket number here. Link to comment
Mr Bean 0 Posted November 20, 2015 Share Posted November 20, 2015 I have this same issue, only on one computer, and it has persisted for 4 months. It is infuriating for such an awesome tool. I will report a bug. Link to comment
heikkipekka 0 Posted November 25, 2015 Share Posted November 25, 2015 For some reason Skitch has troubled me for a month or so not reseting the monthly limit, even though Evernote correctly reports a fresh space of 60 MB. I've tried log out Skitch and Evernote, quit the apps, restart MacBook Pro and log back in Skitch and Evernote. No luck. I'm using OS X Yosemite 10.10.5 and Skitch 2.7.8. EDIT 26.11.2015 I've reported a bug. Link to comment
kgg 75 Posted November 25, 2015 Share Posted November 25, 2015 After following the instructions on this post, please be sure to post your ticket number here so we can ensure your case is routed correctly. Thanks! Link to comment
nosborne 0 Posted December 10, 2015 Share Posted December 10, 2015 I've had this issue for months also, rendering Skitch virtually unusable. I followed the steps and submitted a ticket, #1344821. Thanks for the help! Link to comment
brettr2 3 Posted December 23, 2015 Share Posted December 23, 2015 Evernote also shows 99% used. How do I submit an activity log. There just a text box in the support form. Link to comment
kgg 75 Posted December 23, 2015 Share Posted December 23, 2015 Hi brettr2, if you are unable to submit an activity log on the support form, please reply to the auto-confirmation message you receive after submitting the ticket. If you have met your quota in Evernote please include additional details about why you believe the information is not accurate. To send an activity log, try to reproduce the problem, sync your app, then follow these steps: 1. Open Skitch 2. Go to Help > Activity Log... from the menu bar 3. Copy and paste the contents from the log into your reply The activity log contains a detailed log of steps that Evernote performs and is helpful for diagnosing the problem you may be experiencing. The activity log also contains information about your account, your device, and your location information (if enabled). The titles of your notes, tags, notebooks, attached files, and, if your account was having network syncing errors, some of your note content, may also be contained in the activity log. You may edit the log file to remove anything you do not want to send us. We treat activity log data as confidential information, and the terms of our [Privacy Policy] (http://evernote.com/privacy/) apply. Link to comment
brettr2 3 Posted December 24, 2015 Share Posted December 24, 2015 Hi @kgg. I just submitted a ticket: 1360779. By the way, the forum doesn't send emails when there are replies. Even though I have notify turned on. Thanks, Brett Link to comment
Andreas Urra 0 Posted February 18, 2016 Share Posted February 18, 2016 Same problem here: Skitch telling me hitting the monthly limit on the quota while Evernote is fine. Happening since November 2015. I issued a ticket: #1449575 Attached are two screenshots that document the issue, one for Skitch and one for Evernote. Please help, Andreas Link to comment
brettr2 3 Posted April 19, 2016 Share Posted April 19, 2016 When I start Skitch on my Macbook Pro, there's always a popup about I have reached my quota. I only have 4.5MB out of 60MB used. If I sign out and back in, it works fine and the correct quota is displayed. But the problem always comes back. From other posts about this problem, the solution from Evernote is simply to ignore the problem. Does anyone know how to fix this? Link to comment
AlejandroGI 0 Posted June 1, 2016 Share Posted June 1, 2016 Same thing happening to me since months. Submitted ticket #1648608. Link to comment
kgg 75 Posted June 2, 2016 Share Posted June 2, 2016 Hi Everyone, Good news: this issue should be fixed in the next update to Skitch (Version 2.8). I don't have a timeline for when it will be released but please keep an eye out for the update and post here if you find this is still an issue for you. Link to comment
PatKu 0 Posted August 15, 2016 Share Posted August 15, 2016 It's still not working for me, and I deleted all the Skitch folders as mentioned in the thread :/. This has been a pain for several months now. Can't find my support ticket number. "Skitch 2.7.8 is currently the newest version available." ******** * The Activity Log may contain information about your account and notes. * For example, the titles of some of your notes may be mentioned in this log file. * When providing log information, feel free to edit the file to remove anything * you do not want to send us. ******** 2016-08-15 13:29:47.750 [lvl=2] +[ENLogging setupGTMLoggingWithPath:verboseLogging:] --------------------------------------------------- 2016-08-15 13:29:47.751 [lvl=2] -[ENSyncEngine init] self=0x7febb8ddfae0 2016-08-15 13:29:47.761 [lvl=2] -[ENAccountLimits rebuildFeatureMapWithUser:] Updating features based on privilege: 0 2016-08-15 13:29:47.761 [lvl=2] -[ENAccountLimits rebuildSizeMapWithUser:] Updating size limits based on privilege: 0 2016-08-15 13:29:47.761 [lvl=2] -[ENAccountLimits rebuildFeatureMapWithUser:] Updating features based on service level: 1 2016-08-15 13:29:47.761 [lvl=2] -[ENAccountLimits rebuildSizeMapWithUser:] Updating size limits based on privilege: 1 2016-08-15 13:29:47.762 [lvl=2] -[ENAccountLimits rebuildFeatureMapWithUser:] Updating features based on privilege: 0 2016-08-15 13:29:47.762 [lvl=2] -[ENAccountLimits rebuildSizeMapWithUser:] Updating size limits based on privilege: 0 2016-08-15 13:29:47.762 [lvl=2] -[ENAccountLimits rebuildFeatureMapWithUser:] Updating features based on privilege: 0 2016-08-15 13:29:47.762 [lvl=2] -[ENAccountLimits rebuildSizeMapWithUser:] Updating size limits based on privilege: 0 2016-08-15 13:29:47.838 [lvl=2] __47-[SkitchSignInStateManager performInitialLogin]_block_invoke context.authStatus: SkitchAuthStatusSignedIn 2016-08-15 13:29:47.838 [lvl=2] -[SkitchSignInStateManager setState:] oldState:SkitchSignInStatePerformInitialLogin, newState:SkitchSignInStateSignInSuccess 2016-08-15 13:29:47.841 [lvl=2] -[ENCacheManager initWithAccountContext:listenForStartNotifications:] <ENAccountContext: 0x7febb8f6ed20> YES self=0x7febb8dab460 2016-08-15 13:29:47.841 [lvl=2] -[AppDelegate_Mac accountDidSignIn:] Skitch 2.7.8 (264008) 2016-08-15 13:29:48.231 [lvl=2] -[ENSyncEngine logNetworkStatus] reachability currentReachabilityStatus=WiFi 2016-08-15 13:29:48.232 [lvl=2] -[ENCacheManager stop] self=<ENCacheManager: 0x7febb8dab460> 2016-08-15 13:29:48.234 [lvl=2] -[ENSyncEngine _syncStarted] Sync started. 2016-08-15 13:29:48.234 [lvl=2] __80-[ENSyncEngine syncIgnoringNetworkPreference:forcingAuthRefresh:localChangeIds:]_block_invoke Contacting Evernote server... 2016-08-15 13:29:48.234 [lvl=2] -[ENSyncEngine _synchronizeAccountsWithIds:processServerChanges:processLocalChanges:] Synchronizing personal account... 2016-08-15 13:29:48.235 [lvl=2] __31-[ENSyncEngine serverSyncState]_block_invoke sessionCount=0 2016-08-15 13:29:48.319 [lvl=2] -[ENSyncEngine refreshUserInfo] Updating user info... 2016-08-15 13:29:48.534 [lvl=2] -[ENAccountLimits rebuildFeatureMapWithUser:] Updating features based on service level: 1 2016-08-15 13:29:48.534 [lvl=2] -[ENAccountLimits rebuildSizeMapWithUser:] Updating size limits based on privilege: 1 2016-08-15 13:29:48.535 [lvl=2] -[ENSyncEngine updatePremiumCommerceWithUserInfo:] Can show in-app purchasing: 1, eligible services: {( 3, 2 )} 2016-08-15 13:29:48.535 [lvl=2] -[ENSyncEngine isFullSyncRequiredWithServerWithServerSyncState:] current update count: 3205 2016-08-15 13:29:48.535 [lvl=2] -[ENSyncEngine _syncServerChanges] [serverSyncState updateCount]=3208, self.currentSyncUpdateCount=3205 2016-08-15 13:29:48.536 [lvl=2] -[ENSyncEngine(ChunkDownloader) syncChunkDownloaderWithFullSyncAtUSN:incrementalSyncAtUSN:chunkSize:] incrementalSyncAtUSN=3205, fullSyncAtUSN=3205 2016-08-15 13:29:48.627 [lvl=2] -[ENSyncEngine(Notes) syncNotes:retryOnError:ignoreClientUUIDs:] Syncing 1 notes... 2016-08-15 13:29:49.092 [lvl=2] __33-[AppDelegate_Mac startXPCClient]_block_invoke_2 Warning: CFBundleShortVersionString doesn't match. Skitch = "2.7.8" Skitch Helper = "2.7.7" 2016-08-15 13:29:49.092 [lvl=2] __33-[AppDelegate_Mac startXPCClient]_block_invoke_2 Skitch path = "/Applications/Skitch.app" 2016-08-15 13:29:49.092 [lvl=2] __33-[AppDelegate_Mac startXPCClient]_block_invoke_2 Skitch Helper path = "/Applications/Skitch.app/Contents/Library/LoginItems/J8RPQ294UB.com.skitch.SkitchHelper.app" 2016-08-15 13:29:49.246 [lvl=2] -[SyncController unsyncedChangesExceedQuota] Quota Check - remainingQuota: 1433532 unsyncedChanges: 5990374 2016-08-15 13:29:49.246 [lvl=3] -[SyncController syncEngineWillSendLocalChanges:] Local changes are over quota, canceling sync. 2016-08-15 13:29:49.246 [lvl=2] -[ENSyncEngine cancel] sync should cancel 2016-08-15 13:29:56.050 [lvl=2] -[ENAccountContext syncEngineDidStop:] 2016-08-15 13:29:56.051 [lvl=2] -[ENCacheManager startWithBackground:] self=<ENCacheManager: 0x7febb8dab460> 2016-08-15 13:29:56.138 [lvl=2] -[AppDelegate_Mac updater:didFinishLoadingAppcast:] Sparkle appcast contains 1 items 2016-08-15 13:29:56.138 [lvl=2] -[AppDelegate_Mac updaterDidNotFindUpdate:] No Sparkle update found 2016-08-15 13:29:56.144 [lvl=2] -[ENSyncEngine _syncStoppedWithErrors:] Sync complete. No errors. 2016-08-15 13:29:56.254 [lvl=2] -[ENCacheManager checkFileSystemIntegrity] Performing filesystem scan due to expected count=250, actual count=242 2016-08-15 13:29:56.439 [lvl=2] __39-[ENCacheManager recalculateStatistics]_block_invoke totalSize=230317582, cachedSize=218319063, uncachedSize=11998519 2016-08-15 13:29:56.442 [lvl=2] __77-[ENCacheManager fetchNextBatchOfDownloadOperationsUsingBackgroundTransfers:]_block_invoke Processing 12 notes 2016-08-15 13:29:56.442 [lvl=2] -[ENCacheManager generateOperationsForResource:usingGenerator:] Queuing content: 0fdcf2ef-4f05-4b63-8eb6-61c8875708d7 2016-08-15 13:29:56.442 [lvl=2] -[ENCacheManager generateOperationsForResource:usingGenerator:] Queuing content: e63bff56-b36f-4e46-a03a-a7e245374d4a 2016-08-15 13:29:56.443 [lvl=2] -[ENCacheManager generateOperationsForResource:usingGenerator:] Queuing content: 26fa0626-0991-4b86-8ab4-db28b1625b77 2016-08-15 13:29:56.443 [lvl=2] -[ENCacheManager generateOperationsForResource:usingGenerator:] Queuing content: e49f8271-b8d0-43a9-bf21-c3e29d7e4088 2016-08-15 13:29:56.443 [lvl=2] -[ENCacheManager generateOperationsForResource:usingGenerator:] Queuing content: 1b178986-8bbc-4bf1-a9e5-e1875c8a409e 2016-08-15 13:29:56.443 [lvl=2] -[ENCacheManager generateOperationsForResource:usingGenerator:] Queuing content: 71d5e0a4-5f89-4217-acab-dcd0b44bd238 2016-08-15 13:29:56.444 [lvl=2] -[ENCacheManager generateOperationsForResource:usingGenerator:] Queuing content: fd70fc72-6bae-4047-90b7-c3ba10314b02 2016-08-15 13:29:56.444 [lvl=2] -[ENCacheManager generateOperationsForResource:usingGenerator:] Queuing content: 0d208553-5f9c-408e-8231-84c90c0d8f1f 2016-08-15 13:29:56.444 [lvl=2] -[ENCacheManager generateOperationsForResource:usingGenerator:] Queuing content: 1ec8009c-b938-4ef1-be35-c3e3c67ef87e 2016-08-15 13:29:56.444 [lvl=2] -[ENCacheManager generateOperationsForResource:usingGenerator:] Queuing content: 21f54bea-b6b4-4cb2-906c-05862287df46 2016-08-15 13:29:56.444 [lvl=2] -[ENCacheManager generateOperationsForResource:usingGenerator:] Queuing content: 2d47cfcb-1ffc-465c-b0f1-b768fc6885d0 2016-08-15 13:29:56.445 [lvl=2] -[ENCacheManager generateOperationsForResource:usingGenerator:] Queuing content: ebcf549a-329d-4529-b70d-af9e4ce9f572 2016-08-15 13:30:09.353 [lvl=2] __77-[ENCacheManager fetchNextBatchOfDownloadOperationsUsingBackgroundTransfers:]_block_invoke Processing 0 notes 2016-08-15 13:30:09.903 [lvl=2] -[ENCacheManager stop] self=<ENCacheManager: 0x7febb8dab460> 2016-08-15 13:32:32.656 [lvl=2] -[AppDelegate_Mac updater:didFinishLoadingAppcast:] Sparkle appcast contains 1 items 2016-08-15 13:32:32.656 [lvl=2] -[AppDelegate_Mac updaterDidNotFindUpdate:] No Sparkle update found Link to comment
CLW13 0 Posted September 4, 2016 Share Posted September 4, 2016 I use Skitch all the time. However, I've been really unhappy with the continuous "The sync operation cannot complete because you have reached your monthly quota. Upgrading your account will allow you to continue your sync with a higher quota." I realize the answer is to upgrade, but what really bothers me is that I KNOW I've reached this quote, yet every single time I want to use skitch, I use a lot of single screenshots, that immediately get dumped, I have to go through multiple steps, because there is no way to say "Yeah, I know, I really don't have to walk through the whole 'you should upgrade' process, which is not quick. It's annoying. And it's annoying enough I've been quitting the application because if I don't, the message continually pops up, even if I'm not using it. You're making this very irritating. Link to comment
RdWing 0 Posted October 10, 2016 Share Posted October 10, 2016 Unfortunately this is still an issue, and has been for me for many many months. Support has told me they are still working on a fix. Has anyone else discovered a fix? Link to comment
brettr2 3 Posted October 11, 2016 Share Posted October 11, 2016 There is no fix and Evernote doesn't care because we are all free moochers. 1 Link to comment
AleksandraLewtak 1 Posted May 26, 2017 Share Posted May 26, 2017 Ok, good to know that I don't have a double personality that is making screenshots when the other is not aware... Any news from the Support Line, when it will be fixed? Link to comment
AleksandraLewtak 1 Posted July 19, 2017 Share Posted July 19, 2017 I deleted entire program as advised above, but worked only shortly, later the popups came back so i got mad again... BUT I HAVE FOUND A SIMPLE SOLUTION! YOU DON'T HAVE TO SAY THANK YOU! JUST LOG OUT OF IT AND COLLECT NOTES ON THE DRIVE!!! NO POPUPS ANYMORE!!! 1 Link to comment
Level 5* DTLow 5,744 Posted July 19, 2017 Level 5* Share Posted July 19, 2017 1 hour ago, AleksandraLewtak said: JUST LOG OUT OF IT AND COLLECT NOTES ON THE DRIVE!!! Whatever works for you. Personally, my requirements extend beyond “collecting notes on the drive” Link to comment
grizzlewhisker 0 Posted August 11, 2021 Share Posted August 11, 2021 Same issue here, years later. Seems we've been cut loose. Too bad. So: https://www.guidingtech.com/59183/skitch-alternatives-mac/. Or if you use Parallels, they've got a screen cap tool. Or just use the old Shift-Cmd-4 option. Link to comment
Level 5 PinkElephant 8,785 Posted August 11, 2021 Level 5 Share Posted August 11, 2021 The thread was silent for 4 years. A solution was described in full detail. Is this issue a problem for you, even when knowing about the solution ? Or did you just want to post something, somewhere, for the sake of posting? Link to comment
XRayCat 0 Posted September 12, 2022 Share Posted September 12, 2022 The above solution no longer works on modern OSX. I fixed this annoying bug last night by: Log out of Skitch Uninstall Skitch Using the finder look through ~/Library and search for "skitch". Delete anything that's related to skitch that shows up in those search results, particularly the Skitch stuff in ~/Library/Containers Send all that stuff to trash and clear your trash I restarted my machine, you may not need to, but I was so annoyed at this bug that I restarted Reinstall Skitch and it'll work 🎉 Link to comment
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