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Skitch saying monthly quota reached when it hasn't


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Every time I add a screenshot to Skitch to annotate it, I get a message saying that I've reached my monthly quota. The problem is that I haven't (I've only used about 50kb), but I've received this message EVERY time I used it for many, many months now. It's really frustrating.

 

"The sync operation cannot complete because you have reached your monthly quota..."

 

I have sync set up to manual, never sync, and don't save the image once I've added it to an email.

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  • 1 month later...

For the last 5-6 months, skitch on my mac has been telling me I have reached my monthly quota.

 

I havent had an image saved in skitch for months - i cleared them all out when first coming across this issue

 

I have logged into Evernote web, and it says i have 72% left.

 

I have deleted all trash items from Evernote as well.

 

I have uninstalled and resinstalled as well.

 

Very frustrating..... 

 

Anyone help please??

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  • 2 months later...
  • 3 weeks later...

Signout of Skitch.

 

Quit Skitch completely.

 

Go to Users\your user\Library\Application Support

 

Delete the entire Skitch folder.

 

Reopen Skitch and sign in again.  Haven't had the issue since I did that.

 

 

I tried to do this, but I don't have a Skitch folder under Application Support. I searched my Mac for Skitch and it returned 0 folder results. Is there anything else it might be called? Thanks!

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  • 1 month later...

@AngieB, if you have a Mac, you most likely do have that Skitch folder in Application Support, but it's sometimes hard to get to. If you're not familiar with the command line, you can open a Finder window, then in the top toolbar, click "Go" -> "Go to Folder" (http://note.io/1OmkYCA), then enter the path described above, but importantly, you need a forward slash, e.g., /Users/[yourusername]/Library

 

From there, you should be able to navigate down to Application Support, and then find the Skitch folder.

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  • 1 month later...

Every month, I immediately reach the 60MB limit with Skitch, although I haven't uploaded anything.  I also can't send any emails to Evernote for the same reason.  Although I haven't ever sent the first email.

 

Does anyone know why this happens?

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  • Evernote Staff
  • Solution

Thanks for reporting this. We are looking into the issue. If you are experiencing this issue please submit a support ticket (see the link in my signature). Be sure to select the option "Report a bug" from the menu choices on the submission form. 

 

The following information would also be helpful to include in your submission:

  1. A brief summary of your issue
  2. An activity log from Skitch
  3. A screenshot showing your allowance has been met in Skitch but not in Evernote
  4. The email address associated with your Evernote account
  5. A link to this forum thread

Once you've submitted, please post your ticket number here.

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For some reason Skitch has troubled me for a month or so not reseting the monthly limit, even though Evernote correctly reports a fresh space of 60 MB.

 

I've tried log out Skitch and Evernote, quit the apps, restart MacBook Pro and log back in Skitch and Evernote. No luck.

 

I'm using OS X Yosemite 10.10.5 and Skitch 2.7.8.

 

 

EDIT 26.11.2015 I've reported a bug.

post-158579-0-72424000-1448457600_thumb.

post-158579-0-51841500-1448457607_thumb.

post-158579-0-07801800-1448457614_thumb.

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  • Evernote Staff

After following the instructions on this post, please be sure to post your ticket number here so we can ensure your case is routed correctly. Thanks!

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  • 3 weeks later...
  • 2 weeks later...
  • Evernote Staff

Hi brettr2, if you are unable to submit an activity log on the support form, please reply to the auto-confirmation message you receive after submitting the ticket. If you have met your quota in Evernote please include additional details about why you believe the information is not accurate. 

To send an activity log, try to reproduce the problem, sync your app, then follow these steps:

1. Open Skitch
2. Go to Help > Activity Log... from the menu bar
3. Copy and paste the contents from the log into your reply

The activity log contains a detailed log of steps that Evernote performs and is helpful for diagnosing the problem you may be experiencing. The activity log also contains information about your account, your device, and your location information (if enabled). The titles of your notes, tags, notebooks, attached files, and, if your account was having network syncing errors, some of your note content, may also be contained in the activity log. You may edit the log file to remove anything you do not want to send us. We treat activity log data as confidential information, and the terms of our [Privacy Policy] (http://evernote.com/privacy/) apply.

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  • 1 month later...
  • 2 months later...

When I start Skitch on my Macbook Pro, there's always a popup about I have reached my quota. I only have 4.5MB out of 60MB used.  If I sign out and back in, it works fine and the correct quota is displayed. But the problem always comes back.

From other posts about this problem, the solution from Evernote is simply to ignore the problem.  Does anyone know how to fix this?

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  • 1 month later...
  • Evernote Staff

Hi Everyone,

Good news: this issue should be fixed in the next update to Skitch (Version 2.8). I don't have a timeline for when it will be released but please keep an eye out for the update and post here if you find this is still an issue for you.

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  • 2 months later...

It's still not working for me, and I deleted all the Skitch folders as mentioned in the thread :/. This has been a pain for several months now. Can't find my support ticket number.

"Skitch 2.7.8 is currently the newest version available."

 

********
* The Activity Log may contain information about your account and notes.
* For example, the titles of some of your notes may be mentioned in this log file.
* When providing log information, feel free to edit the file to remove anything
* you do not want to send us.
********

2016-08-15 13:29:47.750 [lvl=2] +[ENLogging setupGTMLoggingWithPath:verboseLogging:] ---------------------------------------------------
2016-08-15 13:29:47.751 [lvl=2] -[ENSyncEngine init] self=0x7febb8ddfae0
2016-08-15 13:29:47.761 [lvl=2] -[ENAccountLimits rebuildFeatureMapWithUser:] Updating features based on privilege: 0
2016-08-15 13:29:47.761 [lvl=2] -[ENAccountLimits rebuildSizeMapWithUser:] Updating size limits based on privilege: 0
2016-08-15 13:29:47.761 [lvl=2] -[ENAccountLimits rebuildFeatureMapWithUser:] Updating features based on service level: 1
2016-08-15 13:29:47.761 [lvl=2] -[ENAccountLimits rebuildSizeMapWithUser:] Updating size limits based on privilege: 1
2016-08-15 13:29:47.762 [lvl=2] -[ENAccountLimits rebuildFeatureMapWithUser:] Updating features based on privilege: 0
2016-08-15 13:29:47.762 [lvl=2] -[ENAccountLimits rebuildSizeMapWithUser:] Updating size limits based on privilege: 0
2016-08-15 13:29:47.762 [lvl=2] -[ENAccountLimits rebuildFeatureMapWithUser:] Updating features based on privilege: 0
2016-08-15 13:29:47.762 [lvl=2] -[ENAccountLimits rebuildSizeMapWithUser:] Updating size limits based on privilege: 0
2016-08-15 13:29:47.838 [lvl=2] __47-[SkitchSignInStateManager performInitialLogin]_block_invoke context.authStatus: SkitchAuthStatusSignedIn
2016-08-15 13:29:47.838 [lvl=2] -[SkitchSignInStateManager setState:] oldState:SkitchSignInStatePerformInitialLogin, newState:SkitchSignInStateSignInSuccess
2016-08-15 13:29:47.841 [lvl=2] -[ENCacheManager initWithAccountContext:listenForStartNotifications:] <ENAccountContext: 0x7febb8f6ed20> YES self=0x7febb8dab460
2016-08-15 13:29:47.841 [lvl=2] -[AppDelegate_Mac accountDidSignIn:] Skitch 2.7.8 (264008)
2016-08-15 13:29:48.231 [lvl=2] -[ENSyncEngine logNetworkStatus] reachability currentReachabilityStatus=WiFi
2016-08-15 13:29:48.232 [lvl=2] -[ENCacheManager stop] self=<ENCacheManager: 0x7febb8dab460>
2016-08-15 13:29:48.234 [lvl=2] -[ENSyncEngine _syncStarted] Sync started.
2016-08-15 13:29:48.234 [lvl=2] __80-[ENSyncEngine syncIgnoringNetworkPreference:forcingAuthRefresh:localChangeIds:]_block_invoke Contacting Evernote server...
2016-08-15 13:29:48.234 [lvl=2] -[ENSyncEngine _synchronizeAccountsWithIds:processServerChanges:processLocalChanges:] Synchronizing personal account...
2016-08-15 13:29:48.235 [lvl=2] __31-[ENSyncEngine serverSyncState]_block_invoke sessionCount=0
2016-08-15 13:29:48.319 [lvl=2] -[ENSyncEngine refreshUserInfo] Updating user info...
2016-08-15 13:29:48.534 [lvl=2] -[ENAccountLimits rebuildFeatureMapWithUser:] Updating features based on service level: 1
2016-08-15 13:29:48.534 [lvl=2] -[ENAccountLimits rebuildSizeMapWithUser:] Updating size limits based on privilege: 1
2016-08-15 13:29:48.535 [lvl=2] -[ENSyncEngine updatePremiumCommerceWithUserInfo:] Can show in-app purchasing: 1, eligible services: {(
    3,
    2
)}
2016-08-15 13:29:48.535 [lvl=2] -[ENSyncEngine isFullSyncRequiredWithServerWithServerSyncState:]   current update count: 3205
2016-08-15 13:29:48.535 [lvl=2] -[ENSyncEngine _syncServerChanges] [serverSyncState updateCount]=3208, self.currentSyncUpdateCount=3205
2016-08-15 13:29:48.536 [lvl=2] -[ENSyncEngine(ChunkDownloader) syncChunkDownloaderWithFullSyncAtUSN:incrementalSyncAtUSN:chunkSize:] incrementalSyncAtUSN=3205, fullSyncAtUSN=3205
2016-08-15 13:29:48.627 [lvl=2] -[ENSyncEngine(Notes) syncNotes:retryOnError:ignoreClientUUIDs:] Syncing 1 notes...
2016-08-15 13:29:49.092 [lvl=2] __33-[AppDelegate_Mac startXPCClient]_block_invoke_2 Warning: CFBundleShortVersionString doesn't match.  Skitch = "2.7.8" Skitch Helper = "2.7.7"
2016-08-15 13:29:49.092 [lvl=2] __33-[AppDelegate_Mac startXPCClient]_block_invoke_2          Skitch path = "/Applications/Skitch.app"
2016-08-15 13:29:49.092 [lvl=2] __33-[AppDelegate_Mac startXPCClient]_block_invoke_2   Skitch Helper path = "/Applications/Skitch.app/Contents/Library/LoginItems/J8RPQ294UB.com.skitch.SkitchHelper.app"
2016-08-15 13:29:49.246 [lvl=2] -[SyncController unsyncedChangesExceedQuota] Quota Check - remainingQuota: 1433532 unsyncedChanges: 5990374
2016-08-15 13:29:49.246 [lvl=3] -[SyncController syncEngineWillSendLocalChanges:] Local changes are over quota, canceling sync.
2016-08-15 13:29:49.246 [lvl=2] -[ENSyncEngine cancel] sync should cancel
2016-08-15 13:29:56.050 [lvl=2] -[ENAccountContext syncEngineDidStop:] 
2016-08-15 13:29:56.051 [lvl=2] -[ENCacheManager startWithBackground:] self=<ENCacheManager: 0x7febb8dab460>
2016-08-15 13:29:56.138 [lvl=2] -[AppDelegate_Mac updater:didFinishLoadingAppcast:] Sparkle appcast contains 1 items
2016-08-15 13:29:56.138 [lvl=2] -[AppDelegate_Mac updaterDidNotFindUpdate:] No Sparkle update found
2016-08-15 13:29:56.144 [lvl=2] -[ENSyncEngine _syncStoppedWithErrors:] Sync complete. No errors.
2016-08-15 13:29:56.254 [lvl=2] -[ENCacheManager checkFileSystemIntegrity] Performing filesystem scan due to expected count=250, actual count=242
2016-08-15 13:29:56.439 [lvl=2] __39-[ENCacheManager recalculateStatistics]_block_invoke totalSize=230317582, cachedSize=218319063, uncachedSize=11998519
2016-08-15 13:29:56.442 [lvl=2] __77-[ENCacheManager fetchNextBatchOfDownloadOperationsUsingBackgroundTransfers:]_block_invoke Processing 12 notes
2016-08-15 13:29:56.442 [lvl=2] -[ENCacheManager generateOperationsForResource:usingGenerator:] Queuing content: 0fdcf2ef-4f05-4b63-8eb6-61c8875708d7
2016-08-15 13:29:56.442 [lvl=2] -[ENCacheManager generateOperationsForResource:usingGenerator:] Queuing content: e63bff56-b36f-4e46-a03a-a7e245374d4a
2016-08-15 13:29:56.443 [lvl=2] -[ENCacheManager generateOperationsForResource:usingGenerator:] Queuing content: 26fa0626-0991-4b86-8ab4-db28b1625b77
2016-08-15 13:29:56.443 [lvl=2] -[ENCacheManager generateOperationsForResource:usingGenerator:] Queuing content: e49f8271-b8d0-43a9-bf21-c3e29d7e4088
2016-08-15 13:29:56.443 [lvl=2] -[ENCacheManager generateOperationsForResource:usingGenerator:] Queuing content: 1b178986-8bbc-4bf1-a9e5-e1875c8a409e
2016-08-15 13:29:56.443 [lvl=2] -[ENCacheManager generateOperationsForResource:usingGenerator:] Queuing content: 71d5e0a4-5f89-4217-acab-dcd0b44bd238
2016-08-15 13:29:56.444 [lvl=2] -[ENCacheManager generateOperationsForResource:usingGenerator:] Queuing content: fd70fc72-6bae-4047-90b7-c3ba10314b02
2016-08-15 13:29:56.444 [lvl=2] -[ENCacheManager generateOperationsForResource:usingGenerator:] Queuing content: 0d208553-5f9c-408e-8231-84c90c0d8f1f
2016-08-15 13:29:56.444 [lvl=2] -[ENCacheManager generateOperationsForResource:usingGenerator:] Queuing content: 1ec8009c-b938-4ef1-be35-c3e3c67ef87e
2016-08-15 13:29:56.444 [lvl=2] -[ENCacheManager generateOperationsForResource:usingGenerator:] Queuing content: 21f54bea-b6b4-4cb2-906c-05862287df46
2016-08-15 13:29:56.444 [lvl=2] -[ENCacheManager generateOperationsForResource:usingGenerator:] Queuing content: 2d47cfcb-1ffc-465c-b0f1-b768fc6885d0
2016-08-15 13:29:56.445 [lvl=2] -[ENCacheManager generateOperationsForResource:usingGenerator:] Queuing content: ebcf549a-329d-4529-b70d-af9e4ce9f572
2016-08-15 13:30:09.353 [lvl=2] __77-[ENCacheManager fetchNextBatchOfDownloadOperationsUsingBackgroundTransfers:]_block_invoke Processing 0 notes
2016-08-15 13:30:09.903 [lvl=2] -[ENCacheManager stop] self=<ENCacheManager: 0x7febb8dab460>
2016-08-15 13:32:32.656 [lvl=2] -[AppDelegate_Mac updater:didFinishLoadingAppcast:] Sparkle appcast contains 1 items
2016-08-15 13:32:32.656 [lvl=2] -[AppDelegate_Mac updaterDidNotFindUpdate:] No Sparkle update found
 

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  • 3 weeks later...

I use Skitch all the time. However, I've been really unhappy with the continuous "The sync operation cannot complete because you have reached your monthly quota.  Upgrading your account will allow you to continue your sync with a higher quota." I realize the answer is to upgrade, but what really bothers me is that I KNOW I've reached this quote, yet every single time I want to use skitch, I use a lot of single screenshots, that immediately get dumped, I have to go through multiple steps, because there is no way to say "Yeah, I know, I really don't have to walk through the whole 'you should upgrade' process, which is not quick. It's annoying. And it's annoying enough I've been quitting the application because if I don't, the message continually pops up, even if I'm not using it. You're making this very irritating. 

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  • 1 month later...
  • 7 months later...
  • 1 month later...
  • Level 5*
1 hour ago, AleksandraLewtak said:

JUST LOG OUT OF IT AND COLLECT NOTES ON THE DRIVE!!!

Whatever works for you.

Personally, my requirements extend beyond “collecting notes on the drive”

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