Always ask for Login using Web App

[Jick Agudo 1]

Hello guys I'm new here and I want to ask the Evernote Teams if the Web App is buggy right now (upon update interface) because when using the Evernote Web App on the Edge browser (I always use this browser all the time), I've encountered a persistent issue where it continuously prompts me to log in each time I access the site. After checking on Chrome, the same issue occurs.

This recurring request disrupts my workflow and efficiency, posing a significant inconvenience specially if need the daily reports. I've attempted basic troubleshooting steps such as clearing the browser cookies and cache, but the problem persists.
 

I'm seeking assistance to resolve this matter promptly, ensuring a smooth and uninterrupted experience while using Evernote on the Web app browser. Any advice or solutions to this issue would be greatly appreciated. Thanks

[Mike P 2,962]

There no longer seems to be an option to "remember me for 30 days". Having said that I'm not getting the issue. Whether it currently remembers that I had asked it to remember my password I can't tell.

[gazumped 12,050]

...And Edge is also Chrome-based,  so maybe try to connect via an Incognito window?

[Mike P 2,962]

On 5/3/2024 at 7:38 AM, Mike P said:

Having said that I'm not getting the issue.

I spoke too soon. I now have to login again if I have closed the browser. Somebody has obviously decided they need to upgrade security  - this issue and forcing me to have a stronger password

[gazumped 12,050]

Hmmn.  The emphasis everywhere online seems to be on tighter security,  so I suppose it's good that Evernote is following the trend.  Remember that you should be using 2FA and a long complicated password that is NOT used for any other access...  but if you feel the current reaction is over the top,  then feed your experience back to Evernote or contact Support.  Maybe also try X (Twitter) since there are lots of announcements there these days...

I use a Password Manager (Bitwarden - many others are available) which generates passwords like "orN#bFu%42ZC%n4".  I don't have to worry about remembering or typing it,  since BW will automatically insert it for me easily and quickly on desktop or mobile.

[biglarry5 11]

I am a paying customer. After using Evernote ever since it became available, I started experiencing this same login inconvenience a few days ago for the first time. It starts out with the message "We are experiencing problems loading the web app" (misleading if you ask me). For me, the new login obstacle is twice as cumbersome and time-consuming because I open Evernote on two browsers every day. If it were just typing the PW in every time, I wouldn't mind it so much, but the system now requires you to go through the inane capcha ***** several times and repeats it even after you entered the correct PW. The art of being a successful portal is, beside other things, finding the right balance between security and wasting your clients' time. I have never experienced this kind of login chicanery on any other website in my couple of decades of Internet usage. Requiring your customers to spend over 2.5 hrs per month on logins only is insane.

P.S. I'm not interested in logging in via Google. My brief inspection of other users' comments shows the possibility of your account info disappearing into thin air if you change your PW of your own volition. My current PW is a result of Evernote requesting me to change the old one several months ago.

[VincentC 337]

10 hours ago, Mike P said:

spoke too soon. I now have to login again if I have closed the browser. Somebody has obviously decided they need to upgrade security  - this issue and forcing me to have a stronger password

@MikePI also notice that the "remember for 30 days" checkbox no longer appears on my sign in screens.  It's a minor inconvenience to have to pull out my phone whenever I use the web version, but for me it's not a big deal.  I'm on the desktop client 99% of the time.

Vinnie

 

 

[Stibu81 1]

Same problem here on Firefox, so not Chromium based. This is a relevent issue, because it means that it takes much longer now to (not so) quickly check something on Evernote. I need my notes to be readily available and this is no longer the case.

[paytonchung 1]

I'm being prompted to log in multiple times per day, as of maybe yesterday. Cleared cache, cookies, etc. There's no option to remain logged in.

On 5/5/2024 at 4:02 AM, gazumped said:

Remember that you should be using 2FA and a long complicated password that is NOT used for any other access

I am, and this is one reason why being logged out and demanding a new login is so troublesome -- I have to drop everything and spend a minute getting the 2FA code. I'm running Chrome on a Chromebook, and the web client is necessary -- Android apps are prone to crashing on ChromeOS.

[hshadnia 0]

rediculus Captcha effectively disabled nixnote2 access. I was forced to use the Windows client which is riddled with bugs. It crashes over many records when exporting the notes. It offers very  little help to locate the troubled records. 

Evernote is unusable and I will not renew my membership. I am done with this nonesense. 

[gazumped 12,050]

16 minutes ago, hshadnia said:

Evernote is unusable and I will not renew my membership. I am done with this nonesense.

Please don't hijack other threads with duplicate posts - I deleted your other comment on this. 

If you'd like some help with your issues,  please start your own thread with full details of you device and OS / Evernote version numbers,  plus details of what you're trying to accomplish and what's going wrong. 

We're mainly other users here,  but may be able to help.  If you simply wanted to feedback to Evernote,  maybe talk to them direct via feedback@Evernote.com

[Apastorius 1]

Is there any planned resolution for the login in issue?  I too am being logged out, and when I try to log back in 95% of the time get this error.  Is there a plan to bring the 'Keep logged in for 30 days' back??

[gazumped 12,050]

2 hours ago, Apastorius said:

Is there any planned resolution for the login in issue?  I too am being logged out, and when I try to log back in 95% of the time get this error.  Is there a plan to bring the 'Keep logged in for 30 days' back??

Evernote don't (usually) share their progress in the Forums - if you'd like the web authentication eased up a little,  contact Support...

See also: https://help.evernote.com/hc/en-us/articles/29147324292243-What-to-do-if-you-re-being-logged-out-immediately-from-Evernote-Web

 

[TPS 13]

I've reported this as a problem as well and am being told "working as newly designed".  Even if you use a password manager, I am being asked for 2FA with each login.  I have told the support team that forcing me to drop 2FA because of this new PITA approach is counter to increased security.  Still waiting for a response

[kumquat 5]

On 5/14/2024 at 1:25 PM, Apastorius said:

Is there any planned resolution for the login in issue?  I too am being logged out, and when I try to log back in 95% of the time get this error.  Is there a plan to bring the 'Keep logged in for 30 days' back??

evernote is more beta than stable. take another app.

[gazumped 12,050]

6 minutes ago, kumquat said:

evernote is more beta than stable. take another app.

The answer is posted above.  I deleted your other post on this same topic.  Please don't double post.

To save you scrolling... https://help.evernote.com/hc/en-us/articles/29147324292243-What-to-do-if-you-re-being-logged-out-immediately-from-Evernote-Web

[Stibu81 1]

It seems that something has changed again. I did not have to login for several days now.

[biglarry5 11]

Same here. I attributed it to finally logging in with Chrome, but it might be a lucky coincidence.

[Camchatka 0]

This was the case for me for the same period, then it stopped, and only recently restarted. It's quite annoying. I don't mind doing this once in a while, but multiple times a day is difficult when I only use the web client due to being on a computer that's private to me, but also a work computer so I don't want to download and use the app (which, so far, works fine on other machines). 

 

[Mr_Wizard 1]

No it's not the browser version. I use the standalone app under MacOS and it doies the same thing. I have tried completely removing EN and reloading it. Same behavior. And I might note, that entering a password leads to absolutely nothing happeningThis is not new there are threads going back to 2013!! Did EN folks write some code and then completely walk away from it? Otherwise they must be aware of the issue. Clicking help in the app simply opens the browser version. What's up here? This is an otherwise really useful app, but the constant interruptions

[gazumped 12,050]

3 hours ago, Mr_Wizard said:

This is not new there are threads going back to 2013

...Which would be a previous version of Evernote that has long since been replaced.  What is your device and OS / browser version?  What exactly are you objecting to?  Evernote.com contains links to all resources including https://help.evernote.com/hc/en-us where you can link direct to Support if you need it.

[vm999 1]

I am a paying customer. Facing the exact same issue. It is logging me out despite of clearing cookies/history entirely. On one of the devices 'Remember me for 30 days' is entirely gone. I don't understand why Evernote keeps breaking every few months??

[gazumped 12,050]

6 hours ago, vm999 said:

I don't understand why Evernote keeps breaking every few months??

it's not exactly 'broken' to require a login - I use a password manager which will insert user details automatically,  so if and when that happens it might delay me by a whole second...  and you're not giving any details of how quickly or how frequently these logouts happen.  Some of it might be down to security concerns...

[vm999 1]

@gazumped I understand that you have taken it upon yourself to defend Evernote's design decisions. But consider the following:
 

1. It is not a whole second but more than half a minute and 5 times a day considering hCaptcha + 2FA.
2. It is happening every time whenever I am waking my computer up from sleep mode which can be 5-6 times a day.
3. There used to be an option 'Remember me for 30 days' which is nowhere to be seen now on the web app login. I think rather than Evernote logging a person out every time, It shall be upon the person when he wishes to logout. We have our Whatsapp/Text Accounts, Gmails, other social accounts logged in all day on a computer. 

[Jon/t 1,641]

3 minutes ago, vm999 said:

There used to be an option 'Remember me for 30 days'

This is pretty much the default now unless the system doesn't think its you.

Have you tried everything here:

https://help.evernote.com/hc/en-us/articles/30732911590931-What-to-do-when-you-re-stuck-on-a-Signing-In-screen

https://help.evernote.com/hc/en-us/articles/29147324292243-What-to-do-if-you-re-being-logged-out-immediately-from-Evernote-Web

I'm logged into web all day every day and can't remember the last time it asked for a login but I did have to disable my ad blocker for Evernote.

Disable any ad/tracker blockers. Are extensions messing with it? VPN? 

[vm999 1]

6 minutes ago, Jon/t said:

This is pretty much the default now unless the system doesn't think its you.

Have you tried everything here:

https://help.evernote.com/hc/en-us/articles/30732911590931-What-to-do-when-you-re-stuck-on-a-Signing-In-screen

https://help.evernote.com/hc/en-us/articles/29147324292243-What-to-do-if-you-re-being-logged-out-immediately-from-Evernote-Web

I'm logged into web all day every day and can't remember the last time it asked for a login but I did have to disable my ad blocker for Evernote.

Disable any ad/tracker blockers. Are extensions messing with it? VPN? 

 

Thanks for your suggestion @Jon/t but I have tried everything that you have mentioned. No VPN, No ad blockers, tried logging in via the links, tried deleting all the cookies/history etc. 

Operating System: Debian 12/Linux.
Google Chrome: 127.0.6533.88

 

[Jon/t 1,641]

Just now, vm999 said:

Thanks for your suggestion @Jon/t but I have tried everything that you have mentioned. No VPN, No ad blockers, tried logging in via the links, tried deleting all the cookies/history etc. 

Operating System: Debian 12/Linux.
Google Chrome: 127.0.6533.88

Try a different browser if you have one installed and if still not working contact support and let them know what you've tried and reply to the auto-email you get.

[vm999 1]

 

8 minutes ago, Jon/t said:

Try a different browser if you have one installed and if still not working contact support and let them know what you've tried and reply to the auto-email you get.

Yeah I think I need to contact the support. Let's see if they are able to solve the problem. 

[gazumped 12,050]

3 hours ago, vm999 said:

you have taken it upon yourself to defend Evernote's design decisions.

13 hours ago, gazumped said:

you're not giving any details of how quickly or how frequently these logouts happen.

I took it upon myself to tease actual facts out of users who start with unsupported complaints,  and my comments were meant to be neutral.  Once you gave some detail,  you got some suggestions.  Hope Support can fix this for you.