Jay Smith 0 Posted February 5 Share Posted February 5 This morning when I tried to bring up Evernote on my Mac I got Client not supported, please upgrade. I deleted the application and reinstalled from the App Store but still get the same result. Still works fine in the browser and on my Andriod. Help..... Link to comment
Level 5* gazumped 11,698 Posted February 5 Level 5* Share Posted February 5 Hi. Have you tried the version downloaded from Evernote.com? What version of MacOS do you have? 1 Link to comment
Suresh Krishna 1 Posted February 6 Share Posted February 6 I have the same issue as well 1 Link to comment
Level 5* gazumped 11,698 Posted February 6 Level 5* Share Posted February 6 6 hours ago, Suresh Krishna said: I have the same issue as well 13 hours ago, gazumped said: Hi. Have you tried the version downloaded from Evernote.com? What version of MacOS do you have? Link to comment
drandall 1 Posted February 6 Share Posted February 6 Same message popped up yesterday on a Mac. Evernote shut down on its own. I've not been able to log in again. I've been a paid subscriber for ~ years! I'm using the latest versions of Mac OS and EN. I can access iOS versions without a problem. 1 Link to comment
santos03 1 Posted February 7 Share Posted February 7 Quote Also having this issue for the last two days. It's working on the web browser and on my ipad, but not on the app on my mac... Anyone figured this out? 1 Link to comment
GGG 24 1 Posted February 7 Share Posted February 7 I am using a FREE version. I have the same issue. Trying to use app on my MAC (Sonoma 14.2). After a recent reboot, my Evernote will not open. "Client not supported, please upgrade." Using Evernote 10.38.3-mac-mas-public. v1.53.4 1 Link to comment
Level 5 PinkElephant 8,170 Posted February 7 Level 5 Share Posted February 7 Current version is 10.74 (and 10.75 is around the corner). You likely just need to update your client. Link to comment
Beatrice-vince 1 Posted February 8 Share Posted February 8 Yes, I had the same problem on my Mac, and I downloaded and installed the latest version from the web, and now I can log in. 1 Link to comment
dhodge 0 Posted February 8 Share Posted February 8 Same problem here. Downloaded latest version, and it's fine now. Link to comment
Ryan_Sanders 0 Posted February 8 Share Posted February 8 On 2/7/2024 at 11:25 AM, PinkElephant said: Current version is 10.74 (and 10.75 is around the corner). You likely just need to update your client. What does that mean? I'm having the same issue. And I can't get Evernote support to respond. How do I update my client? Link to comment
Level 5* gazumped 11,698 Posted February 9 Level 5* Share Posted February 9 13 hours ago, Ryan_Sanders said: How do I update my client? Go to Evernote.com. Download app. Install. Link to comment
DanaP 1 Posted February 10 Share Posted February 10 Thank you everyone downloading the updated version worked 1 Link to comment
Jay Smith 0 Posted February 20 Author Share Posted February 20 A new version of the software came out that resolved the issue for me. No announcement or anything, which would have been nice. "Hey, we fixed the bug, load the new version". I just kept loading any new versions hoping for a fix and eventually one appeared. Link to comment
Level 5 PinkElephant 8,170 Posted February 20 Level 5 Share Posted February 20 If there is a bug, the buggy release won’t know. You always need to install fresh to find out. Link to comment
radimch 0 Posted February 21 Share Posted February 21 Hello, I'm using Evernote Beta (paid version) on Ubuntu linux for years and today it failed with Client not supported, please upgrade. But as it was announced Linux will not be supported anymore. I do not have neither Windows nor MacOs and I have 20K notes in evernote - that makes Web interface painfully slow. What is my option now? I cannot reach my notebooks offline anymore my current version: Evernote-Beta-10.53.2-linux-ddl-beta-3935-bcf2e6bf75 thank you very much for suggestions Link to comment
Jon/t 1,313 Posted February 21 Share Posted February 21 14 minutes ago, radimch said: and I have 20K notes in evernote - that makes Web interface painfully slow. The only way forward on Linux is to use the web version or try and get somethinh working via Wine. Try the web app. It had a huge rewrite last October and for large accounts ended up being 16x faster. Link to comment
radimch 0 Posted February 21 Share Posted February 21 5 hours ago, Jon/t said: The only way forward on Linux is to use the web version or try and get somethinh working via Wine. Try the web app. It had a huge rewrite last October and for large accounts ended up being 16x faster. Thank you for a prompt reply. I've tried the web interface and you're right, it looks usable event with that amount of notes. Thank you. Radim Link to comment
Level 5 PinkElephant 8,170 Posted February 21 Level 5 Share Posted February 21 From my experience the web interface is nowadays usable, even with a ton of notes. The main difference to the installed version for my use case is a lack of export options, and less keyboard shortcuts. I can do without on my work PC, where I don’t want to install a local client. Link to comment
REdgley 1 Posted February 26 Share Posted February 26 Not sure why this error keeps popping up for folks. The app is smart enough to give you the message that the client is having an issue (and may need an upgrade), but it's stupid enough to not fix itself by offering to upgrade. People have to post here or read threads like this to sort it out. I have other software on my computer that knows when more current versions exist and gives me a path to upgrade. This software sadly does not, so now after spending the time and effort to figure it out, I'll get the upgrade and look into another app that is written better to give my subscription $ to. 1 Link to comment
boardertune 0 Posted March 24 Share Posted March 24 I also got the message of Client not supported on my Windows 10 machine. Fixed it by going to the web page of evernote and signing in. Then there was the option to update on the bottom left corner of evernote. I clicked on it to downloaded the update then closed the web browser after it had downloaded and ran the .exe file that I had downloaded. This updated me to the latest version and the message went away when I opened the app and all is well! cheers Link to comment
Level 5 PinkElephant 8,170 Posted March 24 Level 5 Share Posted March 24 On which version are you on the Mac ? Link to comment
runnan 0 Posted March 27 Share Posted March 27 Had the same problem and download the latest version of evernote solved the problem! Thanks! Link to comment
brlennon-1 0 Posted March 27 Share Posted March 27 So I was on the free version 10.61.5 for mac. Yesterday I got Client not supported, please upgrade. I downloaded new but now when I log in all my note are missing. Please help Link to comment
Emile Spaanbroek 5 Posted March 28 Share Posted March 28 Unacceptable behavior for software I have to pay a lot of money for nowadays! I was in the middle of an important tasks and Evernote just stopped working. Then I found out from this topic I had to download the latest version to be able to work again. I lost twenty minutes with that. Even most free software shows a message that there is a new version available, but certainly doesn't stop working in the middle of a task. Very disappointed in Evernote (again)... Link to comment
Level 5 PinkElephant 8,170 Posted March 28 Level 5 Share Posted March 28 The data structure behind the older versions are not compatible. The cloud service and the client need to communicate using the same protocol. Update the client. If this doesn’t happen automatically, download and install the latest version from the EN website. Link to comment
bozat 0 Posted March 29 Share Posted March 29 20 hours ago, PinkElephant said: The data structure behind the older versions are not compatible. The cloud service and the client need to communicate using the same protocol. Update the client. If this doesn’t happen automatically, download and install the latest version from the EN website. Do you work for Evernote? I keep seeing your posts in support of bad software practices... don't force me to login on a web browser and download an upgrade. What decade is this? The UX for upgrades is WELL defined by thousands of software packages. giving me a login screen on my app, having me input my user name THEN telling me the client is NOT supported, THEN making me go to a web browser is quite literally software insanity. Meanwhile, this is maybe the 3rd time in less than a month. Link to comment
Jon/t 1,313 Posted March 29 Share Posted March 29 1 hour ago, bozat said: don't force me to login on a web browser and download an upgrade. You don't have to login to the web to download the latest version. Just click the download button on evernote.com/download The login screen is built into the app. Link to comment
Maraschino 1 Posted April 3 Share Posted April 3 Hi, same problem last 10 days (Windows 11), so i need to download/install new version manually every day and that's obviously is not ok, support team seems to me the worst one i've ever met - just ignoring. Maybe someone gets any solution? Or similar app, as pay money and do not get any help it's frustrating 1 Link to comment
JCD 4 Posted April 8 Share Posted April 8 Why aren't the outdated versions on Mac updating automatically as normal? I've used Evernote for 13 years on my Mac, and now when I try to login, suddenly I have to search the forums to find out why I get the message "Client not supported." Then I discover that I probably have a non-updated software version, and must manually go to the web and downloaded the latest update. Why all this convoluted process all of a sudden?? Link to comment
Level 5 PinkElephant 8,170 Posted April 8 Level 5 Share Posted April 8 Please don’t double post about the same issue. If not sure where it belongs, start your own thread. Link to comment
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now