how can I reach the support ticket page, i am always logged out!?

[EvernoteJ 1]

I don't know what's wrong. It seems impossible to reach the support ticket page. I have a payed account so i should have access to the support. But when I click on the respective link on the Evernote website that's supposed to lead to the ticket support (For example as on the attached screenshot.) ...enter my password and login...Evernote ALWAYS logs me out. I had the problem already around a year ago. Somehow i managed to reach the support otherwise and described the problem. (Unfortunately I can't remember anymore how) As it seems it hasn't been solved since which now really annoys me again. Does anybody have a solution or an email address of the support? Thank you very much in advance.

[agsteele 2,570]

There is no Email contact.

I think you are using a mobile device. Have you tried the support option in the app settings? Other can you use a desktop/laptop?

[EvernoteJ 1]

Hi thank you for your response. I tried the support button in the app settings but it just brings me to the website...where i end again in the described automatic logout circle. You are right i used a mobile device. At the moment i am not at home and can't use a desktop version. I will try again. But I remember when the problems appeared a year ago they appeared on the desktop as well. So i have not much hope.

 

How does it work for you? Can you contact the support? Could you send some screenshots where you click on?

[agsteele 2,570]

I get straight in.  There have been reports, in the past, of similar issues affecting individual users. I recall that it required support intervention. Try a DM to @Anibal I.

[AlbertR 315]

Reaching real support is hard. They try to lead you to help pages, forum etc. to avoid additional work 😉
I rare cases where I need support, I'll go the following way:

• Open browser and go to https://www.evernote.com, log in and verify that your web interface is working
• Go to https://help.evernote.com/hc/de/requests/new to enter you request directly

[EvernoteJ 1]

Thanks for your comment. I tried as described. Unfortunately it logs me out again

[EvernoteJ 1]

2 hours ago, agsteele said:

I get straight in.  There have been reports, in the past, of similar issues affecting individual users. I recall that it required support intervention. Try a DM to @Anibal I.

Thank you. I tried it the same way and have the same problem. Thank you for your help and suggestion to contact Anibal. I have sent him message.

[John in Michigan USA 108]

1 hour ago, EvernoteJ said:

Thanks for your comment. I tried as described. Unfortunately it logs me out again

If you aren't near a desktop computer, you could try forcing your phone's browser to access the desktop version of the site, instead of the mobile version. Then log in, then visit the support URL and see if you stay logged in. Sorry you're having trouble accessing support!

[EvernoteJ 1]

36 minutes ago, John in Michigan USA said:

If you aren't near a desktop computer, you could try forcing your phone's browser to access the desktop version of the site, instead of the mobile version. Then log in, then visit the support URL and see if you stay logged in. Sorry you're having trouble accessing support!

Hi John. Thank you for the good tip! I just tried it with desktop version. Same problem

[PinkElephant 6,734]

Easiest way to support: Mobile client, settings, Support, Issue Ticket.

Or here: 

https://help.evernote.com/hc/en-us/requests/new

[EvernoteJ 1]

19 hours ago, PinkElephant said:

Easiest way to support: Mobile client, settings, Support, Issue Ticket.

Or here: 

https://help.evernote.com/hc/en-us/requests/new

unfortunately that doesn't work for my account. something is bugged here. I am always logged out.

[PinkElephant 6,734]

Somehow you seem to be carrying a huge load of bad karma … ok, then „support as a guest“:

https://help.evernote.com/hc/en-us/requests/new?ticket_form_id=254668&guest=true&guest=true

Better sort out the login thing first !