Mira1234 0 Posted October 5, 2021 Share Posted October 5, 2021 Hi, I am a newbie here, somehow I cannot download the app to my Asus Zenfone Max pro M2 (OS 9.0). I still able to use Evernote on my PC, Laptop with the new web version. Is there anyone know how to adress this issue? Thank you so much! Link to comment
Level 5* gazumped 11,666 Posted October 7, 2021 Level 5* Share Posted October 7, 2021 Hi. Looks like it downloaded and installed, but can't connect. Can you uninstall / restart the phone / reinstall? Link to comment
Level 5 PinkElephant 8,114 Posted October 7, 2021 Level 5 Share Posted October 7, 2021 If on a Free account, you need to check whether you are exceeding your device limit. You see it in Account, devices. To connect a new client, you need to be down to 1 synced client. On any subscription this does not play a role. 1 Link to comment
btonevibes 2 Posted October 11, 2021 Share Posted October 11, 2021 I Have this same login issue with this app version on Android (I accidentally updated to 10.x) and when I went to reinstall an older version again (e.g., 8.x) I get stalled out at the login screen. I've uninstalled, restarted, cleared cache/memory x10 - using cellphone data, wifi data, no VPN without luck using the Google sign-in option and the regular email login option. I'm a paying subscriber. Link to comment
Level 5* gazumped 11,666 Posted October 11, 2021 Level 5* Share Posted October 11, 2021 5 hours ago, btonevibes said: when I went to reinstall an older version again (e.g., 8.x) I get stalled out at the login screen. Hi. Where are you getting your reinstall from? Android 8 (which is as high as I've managed to get on my phone) has some blocks on downloading and installing non-Play store APK files; do you need to alter your settings to complete the install? Link to comment
Level 5 PinkElephant 8,114 Posted October 11, 2021 Level 5 Share Posted October 11, 2021 5 hours ago, btonevibes said: .… I'm a paying subscriber. Try support … I don’t use Android, and this goes farther than my general knowledge of EN will take me. Know your Limit ! Link to comment
btonevibes 2 Posted October 12, 2021 Share Posted October 12, 2021 I've had to use, successfully (until this past week) old versions of the APK because the new version is unusable / a completely different piece of software versus what I initially bought into years ago (i.e., features I relied on have been removed). And no system settings or "hacking" of my phone was needed to install the old version apk. To put simply, I am currently able to login with all 10.x android versions of Evernote. Up until last week I was able to login with all Evernote versions (i.e. 8.x, 10.x...). Link to comment
Level 5 PinkElephant 8,114 Posted October 12, 2021 Level 5 Share Posted October 12, 2021 I doubt that anybody modified the apk - it is from an archive, and for EN it is obsolete, end of life software. There is no indication EN would start to make life difficult for legacy users (and no reason to do this, plus they would for sure communicate it well in advance). Personally I think that something might have changed on the Android / device side - maybe a security update, an expired certificate, something like this, down in the engine room. It is known that with Android, each Maker does his own flavor, some update, some won't, there are extensions installed etc. Hard to tell - I would observe if other, similar posts show up here. No further idea. 2 Link to comment
mikhail99249 1 Posted October 13, 2021 Share Posted October 13, 2021 Same here. Upgraded from 8.3.13 to latest version by mistake. Re-installed 8.3.13 later but cannot login anymore (can easely login with latest version, but I cannot use it as it is a peice of s...t). I just hope access was not closed delibrately?! I am also paying suscriber. Hope problem will be solved and I will not need to cancel my subscribtion! 1 Link to comment
Mira1234 0 Posted October 15, 2021 Author Share Posted October 15, 2021 On 10/8/2021 at 12:13 AM, gazumped said: Hi. Looks like it downloaded and installed, but can't connect. Can you uninstall / restart the phone / reinstall? I had done several times before I posted this thread but the results were still the same "please, wait..." then nothing happens Link to comment
Mira1234 0 Posted October 15, 2021 Author Share Posted October 15, 2021 On 10/8/2021 at 3:53 AM, PinkElephant said: If on a Free account, you need to check whether you are exceeding your device limit. You see it in Account, devices. To connect a new client, you need to be down to 1 synced client. On any subscription this does not play a role. My sister is using a free account and she still able to use on mobile and laptop. Should I revoke access and try on my phone again? I Link to comment
Level 5 PinkElephant 8,114 Posted October 15, 2021 Level 5 Share Posted October 15, 2021 If you have no more devices synced, it most likely is not the device limit. In this case I can’t tell what may be wrong. Could be anything that does not combine with the EN app. Or something with the network connection - you can find out by trying in another WiFi, or by switching to mobile connection. Link to comment
Neighbour 0 Posted October 18, 2021 Share Posted October 18, 2021 The same story, I recently updated by mistake to version 10.18, which is a complete disaster. Then I deleted this app, installed version 8.13.3, and got stuck at the login screen, after I entered my email. I'm a paid subscriber. And I'm sure this is not a security update issue, not an expired certificate, not a conneciton. I suspect that Evernote check at server side the version number of Android version. And If the version is < 10, and Android version is >= 10, they reject such logins. Link to comment
Level 5* gazumped 11,666 Posted October 18, 2021 Level 5* Share Posted October 18, 2021 53 minutes ago, Neighbour said: I'm a paid subscriber. The way to verify your suspicions then, would be to raise a Support ticket and ask Evernote. (We're mainly other users around here) If Evernote aren't sympathetic you could try your service provider and/ or any Android forums you can access - if you can upgrade, you have Android 10 or above and the Evernote version you are using could have some conflicts with it. https://help.evernote.com/hc/requests/new Link to comment
mark17ns 1 Posted October 20, 2021 Share Posted October 20, 2021 I have the same problem. I have reinstalled Evernote 8.13.3 several times this year (twice my fault for clicking update, twice google's fault for changing auto update preferences without asking) using the same apk residing locally on my Android. However this time I get the Please Wait and nothing ever happens. So basically I can no longer use Evernote because the 10x version is horrible, especially for offline use (takes a day to download files that only takes 5 minutes for version 8x). FWIW: At least 2 of the times (including this week) were because when the Google Play app itself was updated, it reset my preferences that were to NOT auto-install updates AND the preference to exclude Evernote app from any updates. It reset to auto-update all apps without asking. So Google is F-ing us over here by changing the Play App settings and then Evernote updating when we don't want it to. Also, if you let it sit long enough you will eventually get a "registration error - you are not connected to the Internet" which is indicative this problem is being caused on the Evernote server side (since the apk/etc hasn't changed). Link to comment
Datarecovery 4 Posted October 23, 2021 Share Posted October 23, 2021 \\\ I have had the same problem for 1 year Samsung A50. Wrote a lenghty request to TEch Support. Never heard from them. Customer / client since 2010. I liked the older version better but specifically I cant capture any camera shots or images. Just hangs and I have to exit out, I would not hold your breath waiting for support even if you are Professional paying customer. Link to comment
Level 5* gazumped 11,666 Posted October 23, 2021 Level 5* Share Posted October 23, 2021 16 minutes ago, Datarecovery said: Wrote a lenghty request to TEch Support. Never heard from them. Tech support requests always get a ticket number by return email, and a follow-up some days later. If you heard nothing, it means your support request didn't get to the right place. Feedback at the moment suggests that a Support person will get back to ticket-holders within a few days. If that doesn't happen, post the ticket number here and we can flag it to the Forum admins who can chase it internally. Subscribers can raise support queries here - https://help.evernote.com/hc/requests/new and Free users here - https://twitter.com/evernotehelps On 10/20/2021 at 3:04 AM, mark17ns said: I have reinstalled Evernote 8.13.3 several times this year I'm still running 8.13 and while everything else has updated, my block on Evernote has worked up to now... though YMMV if you have a different Android version. 1 Link to comment
NikHaliasos 6 Posted November 3, 2021 Share Posted November 3, 2021 same here, unable to log in via the legacy android app - i can only imagine this has something to do with EN servers. I hope this was not deliberate action against the legacy app users Link to comment
Level 5 PinkElephant 8,114 Posted November 3, 2021 Level 5 Share Posted November 3, 2021 There were reports in the forum that the Android legacy app would not work on new Android releases, or after an update. Might this be the case ? If it does not go together with an OS update / upgrade, there will probably be no other way than to install v10. The legacy clients are all end of life, can be used as they are, but get no new code, not even bug fixes. 1 Link to comment
Level 5* gazumped 11,666 Posted November 3, 2021 Level 5* Share Posted November 3, 2021 Yep - my version of Evernote Legacy is still working happily on two older versions of Android. Seems like a recent update to Android is causing the problem. You may be able to get some help from your service provider (or Google). Evernote are no longer supporting the older versions of the app, so won't be looking to make Legacy compatible here. If there's no easy fix you may have to consider trying to use v10. 1 Link to comment
NanetteK 14 Posted November 5, 2021 Share Posted November 5, 2021 I contacted Evernote (https://help.evernote.com/hc/nl/requests/new). At first they tell you you can't downgrade (and shouldn't need to because their new version is só great 😉). After letting them know I had done so in the past (using the older apk), they wrote me back saying: "Can you please provide your IP address and User Agent info so our Team can take a further look into this. Use these steps below to gather your IP address and user agent. Get your IP address using Google 1. Search "what is my IP" on Google or click here: What is my IP? 2. Copy the IP address shown in the box above the search results. 3. Paste it in the reply to this email. Get your user agent using Google 1. Search “what is my user agent” on Google or click here: What is my user agent? 2. Copy the user agent information shown in the box above the search results. 3. Paste it in the reply to this email." I did and they responded: "Thanks for your patience while we investigated this login issue. We are working on a fix now and you should be able to login within 48 hours. Please let me know if you're still unable to login after 48 hours has passed." And within 24hrs I could login again! 5 1 Link to comment
Neighbour 0 Posted November 10, 2021 Share Posted November 10, 2021 On 11/5/2021 at 1:06 PM, NanetteK said: And within 24hrs I could login again! NanetteK, thank you very much! You made my day. I repeated your steps with support, they replied the same to me about 48 hours, and I was finally able to log in! Now I'm enjoying the old good 8.13.3 app, which is fast, responsive, offline notes synchronization takes minutes and not ages, the main screen is just a list of notes with proper font and proper small space between notes. Link to comment
NanetteK 14 Posted November 10, 2021 Share Posted November 10, 2021 28 minutes ago, Neighbour said: NanetteK, thank you very much! You made my day. I repeated your steps with support, they replied the same to me about 48 hours, and I was finally able to log in! Now I'm enjoying the old good 8.13.3 app, which is fast, responsive, offline notes synchronization takes minutes and not ages, the main screen is just a list of notes with proper font and proper small space between notes. Hi Neighbour, thanks for your post. That in turn made my day. 🙂 Always nice to be able to be of some help. And I TOTALLY agree with your remarks about the older version. What also turned me off of the newer version is the crosses in the checkboxes, the auto-listing with the checkboxes and the apparent disappearance of the checkbox in the edit-tab. 🙂 In case Evernote wonders why the lot of us is still using the old version. 😉 Link to comment
Vermeer Grange 4 Posted January 7, 2022 Share Posted January 7, 2022 Same here. Paying user for 10 years. Hate the android new v10 version, so for my new tablet I manually installed the 8.13.3 apk. Stuck at "Please wait" login screen. Link to comment
Level 5* gazumped 11,666 Posted January 7, 2022 Level 5* Share Posted January 7, 2022 14 minutes ago, Vermeer Grange said: Same here. Paying user for 10 years. Hate the android new v10 version, so for my new tablet I manually installed the 8.13.3 apk. Stuck at "Please wait" login screen. See comments above... Link to comment
NanetteK 14 Posted January 7, 2022 Share Posted January 7, 2022 Hi @Vermeer Grange, As @PinkElephant points out, check your account and the amount of devices you're allowed to use. As for the login-issue, check my post of November 5th, 2021. Personally I'm in the proces of switching to OneNote. Not perfect either (and no perfect way to export/import) but more options a.o. regarding hierarchy. And of course the fact that you don't have to revert to dinosaur-age versioins. 😉 Good luck! Link to comment
donaldlang 0 Posted January 8, 2022 Share Posted January 8, 2022 On 10/18/2021 at 4:40 AM, Neighbour said: The same story, I recently updated by mistake to version 10.18, which is a complete disaster. Then I deleted this app, installed version 8.13.3, and got stuck at the login screen, after I entered my email. I'm a paid subscriber. And I'm sure this is not a security update issue, not an expired certificate, not a conneciton. I suspect that Evernote check at server side the version number of Android version. And If the version is < 10, and Android version is >= 10, they reject such logins. Same problem here. Accidentally updated. Now can't get in using 8.13.3 which is superior. At least I can web clip with it-which is a big part of what I use Evernote for. Link to comment
NanetteK 14 Posted January 8, 2022 Share Posted January 8, 2022 @donaldlang Have you checked out my post of Nov. 5th? When you contact Evernote they'll help you login. 1 Link to comment
junyee2 2 Posted February 1, 2022 Share Posted February 1, 2022 On 11/5/2021 at 6:06 PM, NanetteK said: I contacted Evernote (https://help.evernote.com/hc/nl/requests/new). At first they tell you you can't downgrade (and shouldn't need to because their new version is só great 😉). After letting them know I had done so in the past (using the older apk), they wrote me back saying: "Can you please provide your IP address and User Agent info so our Team can take a further look into this. Use these steps below to gather your IP address and user agent. Get your IP address using Google 1. Search "what is my IP" on Google or click here: What is my IP? 2. Copy the IP address shown in the box above the search results. 3. Paste it in the reply to this email. Get your user agent using Google 1. Search “what is my user agent” on Google or click here: What is my user agent? 2. Copy the user agent information shown in the box above the search results. 3. Paste it in the reply to this email." I did and they responded: "Thanks for your patience while we investigated this login issue. We are working on a fix now and you should be able to login within 48 hours. Please let me know if you're still unable to login after 48 hours has passed." And within 24hrs I could login again! Hi there @NanetteK, I have followed your link provided but it's not in English. Do you have an email that I could send evernote team for the IP and Agent Info for them to assist with the issue? Many thanks! Link to comment
Level 5* gazumped 11,666 Posted February 1, 2022 Level 5* Share Posted February 1, 2022 52 minutes ago, junyee2 said: Do you have an email that I could send evernote team for the IP and Agent Info You can contact Evernote here - https://help.evernote.com/hc/requests/new 1 Link to comment
NanetteK 14 Posted February 1, 2022 Share Posted February 1, 2022 1 hour ago, junyee2 said: Hi there @NanetteK, I have followed your link provided but it's not in English. Do you have an email that I could send evernote team for the IP and Agent Info for them to assist with the issue? Many thanks! Hi @junyee2, I agree it is (always) a bit of a search to get to their 'truly get help' section. (I'm assuming it's a natural selection feature. 😉) Unfortunately my computer will not allow me to try to find the English bit. Does the link provided by @gazumped help? Link to comment
Level 5 PinkElephant 8,114 Posted February 1, 2022 Level 5 Share Posted February 1, 2022 The link posted above contains the string /nl/ - which commandeers it to present itself in the Netherlands language (Dutch). It overrides your language settings. This one is set to American English: https://help.evernote.com/hc/en-us/requests/new Link to comment
NanetteK 14 Posted February 2, 2022 Share Posted February 2, 2022 @PinkElephant Thanks for the help with that. 👍 1 Link to comment
junyee2 2 Posted February 3, 2022 Share Posted February 3, 2022 Just wanna let u guys know that I have refer to below link for tech support contact by following way recommended by @NanetteK, and my EN v8.13.3 can successfully sign in after the assistance from EN tech support! 😃👍👍 https://help.evernote.com/hc/en-us/requests/new (thank @PinkElephant for providing the link in English!) Thanks guys for your kind assistance and now I'm a happy man with the legacy EN again! And indeed I would say EN Tech support is quite helpful if we refer to the correct party! 😃 Special thanks to Raven B. from tech team! 2 Link to comment
R.F 7 Posted February 23, 2022 Share Posted February 23, 2022 Hey guys, i tried contacting Evernote customer support representative name is Roselyn M but the person keeps on telling me that it's not possible to help me sign in past the 'please wait' screen. I had already given my phones IP address and the user agent of my phone, the person keeps on repeating themselves. I don't understand how some of you guys got them to go past that 'please wait' screen, what can i do? I really need to go back to the version 8 or older because the new version is trying to make me pay for offline, it also doesnt have the quick note option in the phones notifications option. I have a samsung galaxy s9 and i made the mistake by updating it thinking that it will be free to use the offline feature etc Link to comment
Level 5* gazumped 11,666 Posted February 23, 2022 Level 5* Share Posted February 23, 2022 1 hour ago, R.F said: Hey guys, i tried contacting Evernote customer support representative name is Roselyn M but the person keeps on telling me that it's not possible to help me sign in past the 'please wait' screen. I had already given my phones IP address and the user agent of my phone, the person keeps on repeating themselves. I don't understand how some of you guys got them to go past that 'please wait' screen, what can i do? I really need to go back to the version 8 or older because the new version is trying to make me pay for offline, it also doesnt have the quick note option in the phones notifications option. I have a samsung galaxy s9 and i made the mistake by updating it thinking that it will be free to use the offline feature etc ...And please don't post the same issue twice. It tends to make us user advisers cranky and it's against Forum rules. Please stick to commenting on - Link to comment
R.F 7 Posted March 7, 2022 Share Posted March 7, 2022 I am writing on here so the other users who had solved this issue can help me fix mine.. 1 Link to comment
Level 5* gazumped 11,666 Posted March 7, 2022 Level 5* Share Posted March 7, 2022 1 hour ago, R.F said: I am writing on here so the other users who had solved this issue can help me fix mine.. See other thread for comment... Link to comment
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