Jump to content

Unable to install an Android Evernote App (Version 8.13.3)


Recommended Posts

Hi,
I am a newbie here, somehow I cannot download the app to my Asus Zenfone Max pro M2 (OS 9.0). I still able to use Evernote on my PC, Laptop with the new web version.

Is there anyone know how to adress this issue? 

Thank you so much!

z2819343944720_8944faf4c40bc39e56bce117de9916d8.jpg

Link to comment
  • Level 5

If on a Free account, you need to check whether you are exceeding your device limit. You see it in Account, devices.

To connect a new client, you need to be down to 1 synced client.

On any subscription this does not play a role.

Link to comment

I Have this same login issue with this app version on Android (I accidentally updated to 10.x) and when I went to reinstall an older version again (e.g., 8.x) I get stalled out at the login screen.

I've uninstalled, restarted, cleared cache/memory x10 - using cellphone data, wifi data, no VPN without luck using the Google sign-in option and the regular email login option.

I'm a paying subscriber.

 

Link to comment
  • Level 5*
5 hours ago, btonevibes said:

when I went to reinstall an older version again (e.g., 8.x) I get stalled out at the login screen.

Hi.  Where are you getting your reinstall from?  Android 8 (which is as high as I've managed to get on my phone) has some blocks on downloading and installing non-Play store APK files;  do you need to alter your settings to complete the install?

Link to comment

I've had to use, successfully (until this past week) old versions of the APK because the new version is unusable / a completely different piece of software versus what I initially bought into years ago (i.e., features I relied on have been removed). And no system settings or "hacking" of my phone was needed to install the old version apk.

To put simply, I am currently able to login with all 10.x android versions of Evernote.  Up until last week I was able to login with all Evernote versions (i.e. 8.x, 10.x...).

Link to comment
  • Level 5

I doubt that anybody modified the apk - it is from an archive, and for EN it is obsolete, end of life software. There is no indication EN would start to make life difficult for legacy users (and no reason to do this, plus they would for sure communicate it well in advance).

Personally I think that something might have changed on the Android / device side - maybe a security update, an expired certificate, something like this, down in the engine room. It is known that with Android, each Maker does his own flavor, some update, some won't, there are extensions installed etc. Hard to tell - I would observe if other, similar posts show up here.

No further idea.

  • Like 2
Link to comment

Same here. Upgraded from 8.3.13 to latest version by mistake. Re-installed 8.3.13 later but cannot login anymore (can easely login with latest version, but I cannot use it as it is a peice of s...t).  I just hope access was not closed delibrately?!

I am also paying suscriber. Hope problem will be solved and I will not need to cancel my subscribtion!

Link to comment
On 10/8/2021 at 12:13 AM, gazumped said:

Hi.  Looks like it downloaded and installed,  but can't connect.  Can you uninstall / restart the phone / reinstall?

I had done several times before I posted this thread but the results were still the same "please, wait..." then nothing happens

Link to comment
On 10/8/2021 at 3:53 AM, PinkElephant said:

If on a Free account, you need to check whether you are exceeding your device limit. You see it in Account, devices.

To connect a new client, you need to be down to 1 synced client.

On any subscription this does not play a role.

My sister is using a free account and she still able to use on mobile and laptop. Should I revoke access and try on my phone again?

image.thumb.png.c16fbf976cb37c802dbfb38247459f07.png

Link to comment
  • Level 5

If you have no more devices synced, it most likely is not the device limit.

In this case I can’t tell what may be wrong. Could be anything that does not combine with the EN app. Or something with the network connection - you can find out by trying in another WiFi, or by switching to mobile connection.

Link to comment

The same story, I recently updated by mistake to version 10.18, which is a complete disaster.

Then I deleted this app, installed version 8.13.3, and got stuck at the login screen, after I entered my email.

I'm a paid subscriber. And I'm sure this is not a security update issue, not an expired certificate, not a conneciton.

I suspect that Evernote check at server side the version number of Android version. And If the version is < 10, and Android version is >= 10, they reject such logins. 

Link to comment
  • Level 5*
53 minutes ago, Neighbour said:

I'm a paid subscriber.

The way to verify your suspicions then,  would be to raise a Support ticket and ask Evernote.  (We're mainly other users around here)

If Evernote aren't sympathetic you could try your service provider and/ or any Android forums you can access - if you can upgrade,  you have Android 10 or above and the Evernote version you are using could have some conflicts with it.

https://help.evernote.com/hc/requests/new

Link to comment

I have the same problem. I have reinstalled Evernote 8.13.3 several times this year (twice my fault for clicking update, twice google's fault for changing auto update preferences without asking) using the same apk residing locally on my Android. However this time I get the Please Wait and nothing ever happens. So basically I can no longer use Evernote because the 10x version is horrible, especially for offline use (takes a day to download files that only takes 5 minutes for version 8x).

FWIW: At least 2 of the times (including this week) were because when the Google Play app itself was updated, it reset my preferences that were to NOT auto-install updates AND the preference to exclude Evernote app from any updates. It reset to auto-update all apps without asking. So Google is F-ing us over here by changing the Play App settings and then Evernote updating when we don't want it to.

Also, if you let it sit long enough you will eventually get a "registration error - you are not connected to the Internet" which is indicative this problem is being caused on the Evernote server side (since the apk/etc hasn't changed). 

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...