Level 5* gazumped 12,059 Posted January 7, 2020 Level 5* Share Posted January 7, 2020 Hi. What's your OS? And what other browsers have you tried? Link to comment
CharlotteG 1 Posted January 7, 2020 Author Share Posted January 7, 2020 Hi, it was Chrome. Solved it clearing my cookies. Thanks, C. 1 Link to comment
Ex Employees Scott T. 662 Posted January 8, 2020 Ex Employees Share Posted January 8, 2020 @CharlotteG Glad to know clearing cookies helped out. I've seen this happen occasionally with our web client. Clearing cache/cookies is a good way to reset the state of the browser, since the web client stores some data locally that may have become corrupted. Due to being a web client, you're not going to have any data loss since everything is being directly manipulated on the server. Link to comment
WojtekB 0 Posted January 18, 2020 Share Posted January 18, 2020 I am having exact same problem now. Win 10 Chrome 79. Clearing cookies from browser doesn't help. However starting new session incognito somehow helps. Any ideas? Link to comment
Timbersaw 1 Posted February 9, 2021 Share Posted February 9, 2021 I'm using linux - chrome. When I sign in with my google account, it shows errors on following screenshot image and does't work. Link to comment
Level 5* gazumped 12,059 Posted February 9, 2021 Level 5* Share Posted February 9, 2021 Hi. Google sign-in issues were reported before. Does this apply in Firefox too? Do you have an option to sign in via Evernote user ID & password? 1 Link to comment
krfoley 0 Posted February 10, 2021 Share Posted February 10, 2021 I am having the same problem with firefox also. I am signing in with my evernote id and password. Mine works fine on Windows. I am having this problem in my Ubuntu Linux browsers. What other info can I provide? Link to comment
Adrian Jecan 0 Posted February 10, 2021 Share Posted February 10, 2021 Hello, Since yesterday, either login page is not working or the next page after login. There is a js error in console: https://clip2net.com/s/4aTnl4a (screenshot). Strange that you are a freemium business but the web application is not working for 1 day already. Best regards. Link to comment
ehrt74 240 Posted February 10, 2021 Share Posted February 10, 2021 10 hours ago, Adrian Jecan said: Hello, Since yesterday, either login page is not working or the next page after login. There is a js error in console: https://clip2net.com/s/4aTnl4a (screenshot). Strange that you are a freemium business but the web application is not working for 1 day already. Best regards. Hello! This is a user forum, btw Have you tried deleting all cookies and browser data? The web client is working fine for me (and many hundreds of thousands more, I presume). Link to comment
ehrt74 240 Posted February 10, 2021 Share Posted February 10, 2021 Have you tried clearing all browser data for evernote.com? You can open the developer tools and go to application -> storage -> clear site data Link to comment
arefeen 1 Posted February 11, 2021 Share Posted February 11, 2021 I can't access evernote via chrome in ubuntu. My chrome version is 83.0.4103.61 (Official Build) (64-bit) Always getting this error in the console `TypeError: Qb.d(...).toLowerCase(...).replaceAll is not a function` 1 Link to comment
suchotomas 0 Posted February 11, 2021 Share Posted February 11, 2021 Hi, I'm facing the same issue, blank page after login (by google auth.). Ubuntu 18.4, Chrome 79.0.3945.117 Both cookies and cache already deleted. Incognito browser didn't help. Firefox seems to be working well Link to comment
Timbersaw 1 Posted February 11, 2021 Share Posted February 11, 2021 I tryied sign in with evernote ID & pw, and secret mode, but it doesn't work. and I tried fireFox, It works! 1 Link to comment
scbos 0 Posted February 11, 2021 Share Posted February 11, 2021 Here to report also seeing this behavior. Using the web client on Linux machine (PopOS, Ubuntu essentially) and Firefox (Mozilla Firefox 84.0.2). When I go to the login page the dialog for my username is fine. I enter that info and instead of the next box appearing asking for my password, it takes me to a blank page. The html for that page is literally just <html> <head></head> <body></body> </html> Sometimes if I try it enough times in a row I'll eventually get to log in. I just used Chrome on the same machine to login and it worked the first time. Also tried it with the Brave browser and that also worked fine. Link to comment
Level 5* gazumped 12,059 Posted February 11, 2021 Level 5* Share Posted February 11, 2021 In Chrome, once you get logged in, try the three dots menu in Chrome* > More Tools > Create Shortcut and tick the 'open in own window' box. You'll get a bespoke window that doesn't have the clutter of a standard browser window and seems to load faster. * Also Brave / Vivaldi / Sidekick Link to comment
diparyal 0 Posted February 12, 2021 Share Posted February 12, 2021 I am also having the same issue since yesterday Link to comment
majob 0 Posted February 12, 2021 Share Posted February 12, 2021 Try to upgrade chrome. I had the same issue on Chrome 84.0.4147.105. Now I'm on 88.0.4324.150 and it works fine. Link to comment
Marius Bughiu 1 Posted February 12, 2021 Share Posted February 12, 2021 I assume it has to do with people using an older browser. The replaceAll method has been introduced in browsers in August 2020, meaning you need Firefox 77 or Chrome 85 or newer for Evernote to work - https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Global_Objects/String/replaceAll. Ofc, this is far from ideal and it can be fixed by the Evernote team by either including a polyfill or using a different method instead of replaceAll. Can this be escalated to the development team somehow? 1 Link to comment
rjbgbo 1 Posted February 13, 2021 Share Posted February 13, 2021 My Evernote WEB home screen has been blank for more than two days. I use Firefox 68 on Debian 8 and I also tested on Google Chrome. and it was the same thing. I'm a teacher and I still haven't been able to update the Linux version, Att. Ricardo. 1 Link to comment
ehrt74 240 Posted February 13, 2021 Share Posted February 13, 2021 That's odd. Have you tried deleting all site data in the developer tools? It could be a cookie problem. Link to comment
syncro 0 Posted February 13, 2021 Share Posted February 13, 2021 I have the same problem in firefox and chrome Version 84.0.4147.125 (Official Build) (64-bit) Link to comment
ArjenC 124 Posted February 13, 2021 Share Posted February 13, 2021 You can try incognito / private mode in one of the browsers. In these browser tabs no cookies of session information is kept. Link to comment
rjbgbo 1 Posted February 13, 2021 Share Posted February 13, 2021 I just tested both options and none worked. Link to comment
ehrt74 240 Posted February 13, 2021 Share Posted February 13, 2021 Ah, it's possible firefox 68 is too old. Evernote uses a function called replaceAll (i think?) which is only supported in recent web browsers. --- have a look here:https://caniuse.com/?search=replaceAll Link to comment
rjbgbo 1 Posted February 13, 2021 Share Posted February 13, 2021 40 minutos atrás, ehrt74 disse: Ah, it's possible firefox 68 is too old. Evernote uses a function called replaceAll (i think?) which is only supported in recent web browsers. --- have a look here:https://caniuse.com/?search=replaceAll Ok I thought about that. But unfortunately, I'm not able to change the version of the operating system now, because I'm working with this desktop. Link to comment
ehrt74 240 Posted February 13, 2021 Share Posted February 13, 2021 3 minutes ago, rjbgbo said: Ok I thought about that. But unfortunately, I'm not able to change the version of the operating system now, because I'm working with this desktop. You could possible think about upgrading to Debian 10. Debian 8 reached end-of-life a long time ago, so it probably isn't very safe any more. Link to comment
Uberpippi 5 Posted February 13, 2021 Share Posted February 13, 2021 I'm having the *exact* same issue for the last 2 days, except I'm using Chrome. Also tried clearing cache / incognito mode, etc. Link to comment
Uberpippi 5 Posted February 13, 2021 Share Posted February 13, 2021 Just for some more details, if I clear my cache, I can go back to evernote and get to the sign on page, but as soon as I enter my username and password and it redirects me to https://www.evernote.com/client/web, it just stays blank. No loading cursors or any indication that anything is happening, and it will just sit like that indefinitely. 1 Link to comment
Krow3233 2 Posted February 13, 2021 Share Posted February 13, 2021 Having the same issue exactly, but I'm using a chromebook. I can get in just fine on my PC with chrome, so not an account issue. 2 Link to comment
djymedia 0 Posted February 13, 2021 Share Posted February 13, 2021 I have same problem. Safari 14.0.3 and Firefox 85.0.2. (Mac OS 11.2.1) Enter email then immediately a blank screen. Same for all 3 of my separate Evernote Premium accounts. Also same for attempting share file from Pocket to Evernote. Link to comment
rjmarshall17 0 Posted February 14, 2021 Share Posted February 14, 2021 When I try to login with either Safari or Firefox, I enter my username and then I get a blank page with no way to continue, i.e. no way to enter my password. I do seem to be able to login using Chrome, however. This just started happening a couple of days ago. Up until then everything worked fine. It's especially frustrating when I don't see any notification that only Chrome is supported. And it's also very frustrating because you can't even create a new topic to say that it's broken because you have to login first, which isn't working. Can someone fix this please? Thanks, Rob Link to comment
ehrt74 240 Posted February 14, 2021 Share Posted February 14, 2021 10 hours ago, Krow3233 said: Having the same issue exactly, but I'm using a chromebook. I can get in just fine on my PC with chrome, so not an account issue. What version of ChromeOS are you on? Have you tried clearing browser data for evernote? What are your cookie settings? Link to comment
ehrt74 240 Posted February 14, 2021 Share Posted February 14, 2021 11 hours ago, Uberpippi said: Just for some more details, if I clear my cache, I can go back to evernote and get to the sign on page, but as soon as I enter my username and password and it redirects me to https://www.evernote.com/client/web, it just stays blank. No loading cursors or any indication that anything is happening, and it will just sit like that indefinitely. What does the javascript console say? is there an error? What web browser are you using? Link to comment
Alexey Butakov 0 Posted February 14, 2021 Share Posted February 14, 2021 I'm having the same problem. Both cookies and cache already deleted twice. Nothing helps. I have recently bought a premium plan and can't use it now! Link to comment
Level 5* gazumped 12,059 Posted February 14, 2021 Level 5* Share Posted February 14, 2021 1 hour ago, Alexey Butakov said: I'm having the same problem. Both cookies and cache already deleted twice. Nothing helps. I have recently bought a premium plan and can't use it now! Hi. As you're a subscriber now, please contact Support in case we don't sort it out here. While you wait for their reaction, try another browser to see whether this is purely an issue with Chrome. And... log out of everything, power your system off and then back on. Is it possible to download and install the local Evernote version on this device? Link to comment
VanceM 0 Posted February 14, 2021 Share Posted February 14, 2021 Same problem here. Chromebook. Version 76.0.3809.136 Link to comment
Uberpippi 5 Posted February 14, 2021 Share Posted February 14, 2021 Console says this. Chrome Version 80.0.3987.132 (Official Build) (64-bit) It's a work computer, so updates are disabled by administrator, and they push updates. Link to comment
Krow3233 2 Posted February 14, 2021 Share Posted February 14, 2021 9 hours ago, ehrt74 said: What version of ChromeOS are you on? Have you tried clearing browser data for evernote? What are your cookie settings? ChromeOS version is 81.0.4044.103 - 64-bit Yes I've tried to clear browser data. Also tried using incognito mode with no luck. My cookie settings are default for Chrome, haven't messed with them. Just checked again, and Evernote still won't load today on the Chromebook. Still works fine on PC web-client. Link to comment
renato.martinez 0 Posted February 14, 2021 Share Posted February 14, 2021 I'm having the exact same issue and tried Safari and Chrome on my Mac Link to comment
ehrt74 240 Posted February 14, 2021 Share Posted February 14, 2021 Evernote needs chrome 85 to work. See here: https://caniuse.com/?search=replaceAll. Maybe at some stage they'll add a shim to the javascript to support older versions of chrome. At the moment the only possibility is to update the web browser. Link to comment
ehrt74 240 Posted February 14, 2021 Share Posted February 14, 2021 Hello! Evernote web needs at least Chrome v 85 to run. 2 Link to comment
Level 5* gazumped 12,059 Posted February 14, 2021 Level 5* Share Posted February 14, 2021 On 2/13/2021 at 3:55 AM, syncro said: chrome Version 84.0.4147.125 My version in Linux is currently Version 88.0.4324.150 - can you update? 1 Link to comment
ehrt74 240 Posted February 15, 2021 Share Posted February 15, 2021 ReplaceAll was introduced in Chrome 85 / Firefox 77 (https://caniuse.com/?search=replaceAll) Link to comment
ehrt74 240 Posted February 15, 2021 Share Posted February 15, 2021 Hello! This is a user forum and we can't actually fix anything. Be that as it may, Evernote runs fine on Firefox (I don't know about Safari), it does however require a fairly modern version (I think v 77 onwards are supported). What version are you on? Link to comment
ArjenC 124 Posted February 15, 2021 Share Posted February 15, 2021 Yep, 85% of browser support... maybe smart to implement a JS replaceAll polyfill for the time being? Link to comment
Uberpippi 5 Posted February 15, 2021 Share Posted February 15, 2021 FYI, I filed a support ticket, and they responded that I was using the Web Beta, and to revert back to the official version, to use this link: https://www.evernote.com/client/web?betaEnabled=false When I used that link, Evernote loaded fine. So, if you can't update your browser, that might help. 1 3 Link to comment
Uberpippi 5 Posted February 15, 2021 Share Posted February 15, 2021 Hopefully they'll build some error handling into that in the future to redirect to the official version if your browser doesn't support ReplaceAll. It looks like this was a recent change, since I've been able to use it fine up until now. Link to comment
kyledooley 0 Posted February 15, 2021 Share Posted February 15, 2021 Same issue for me. It was a Chrome versioning problem. Updated to V88. All set. Kyle Link to comment
Ex Employees Solution Austin G 527 Posted February 18, 2021 Ex Employees Solution Share Posted February 18, 2021 Hey folks. Thanks for these reports. This issue appears to be isolated to older browser versions. Specifically Chrome < 85, Edge < 85, Firefox < 77, Safari < 13.1, Opera < 71. We're working on a fix for these browser versions. In the meantime Please update the browser to fix this, or revert to the previous version of Evernote Web from your settings page: https://www.evernote.com/Settings.action The previous version of Evernote web will load on the older browser versions. Thanks. 1 1 Link to comment
Ex Employees Austin G 527 Posted February 18, 2021 Ex Employees Share Posted February 18, 2021 Notes: I merged some threads reporting this issue, but accidentally moved posts from 2020 that are unrelated. Sorry for the confusion. I'm Keeping them merged here to keep the recent reports in one thread. 1 Link to comment
sonaise 0 Posted March 13, 2021 Share Posted March 13, 2021 On 2/13/2021 at 8:55 AM, rjbgbo said: My Evernote WEB home screen has been blank for more than two days. I use Firefox 68 on Debian 8 and I also tested on Google Chrome. and it was the same thing. I'm a teacher and I still haven't been able to update the Linux version, Att. Ricardo. you can try to delete cache and temp file your PC Link to comment
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