Contacting Support - Evernote Error

[Lester U 2]

Hi there,

I've been trying to contact Evernote Support as a Premium user but keep encountering this page (see attached screenshot). It's a bit of a circular loop if you click the button but then it brings you back to this page. Is there a way to solve this?

Thanks!

Quote

Screenshot Message

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[DTLow 5,736]

6 minutes ago, niteguardian said:

I've been trying to contact Evernote Support as a Premium user but keep encountering this page (see attached screenshot). It's a bit of a circular loop if you click the button but then it brings you back to this page. Is there a way to solve this?

Let's see if we can get @Shane D.'s attention

[PinkElephant 8,117]

In any desktop client: Click on your name, choose account information. Or go to the web client, choose account information.

When in the account information of the web client (this is where it takes you), click on the down arrow beside your name top right.

Chose "contact support"

In the mobile clients, it is in settings, support, issue support ticket

[Lester U 2]

Thanks @PinkElephant!

Sadly, the Desktop and Web clients yield the same error, but the Mobile client works somehow!

 

[PinkElephant 8,117]

In case it does not work on the desktop, I would try to use another browser. Safari and Firefox work for me (Mac).

[Scott T. 662]

@niteguardian Can you please try it again? We made some fixes to our support desk integration that impacted a small group of users. The fix went out yesterday afternoon. If you continue to have problems, it would be helpful to understand if there's a corner case we missed.

[Lester U 2]

Hi @Scott T.!

Thanks for reaching out. It seems that I'm experiencing a "Log Out" loop where I'm redirected to a logged out page (see attached screenshot). I've tried using the "Contact Support" button from the following ways:

• Mac App to Web Client, Google Chrome Browser
  1. Logged-in through the Mac application.
  2. Clicked on "Account info".
  3. Redirected to Web Browser, "Account Summary" page.
  4. Clicked on "Contact Support".
  5. Redirected to "Logged Out" page.
• Web Client, Safari Browser
  1. Logged-in through the Web application.
  2. Clicked on "Account info".
  3. Redirected "Account Summary" page.
  4. Clicked on "Contact Support".
  5. Redirected to "Logged Out" page.

I have purged my cache and cookies on both browser and restarted my Mac just to see if that would do the trick, but I'm still encountering this loop.

Hope this helps with the troubleshooting on your end. Cheers!

[Scott T. 662]

@Lester U Thanks for giving me these details. I will reach out to the dev who was working on the fix to see if there is another path we need to look into. I will contact you privately if I need more information.

[Shane D. 1,818]

@Lester U Thank you for letting us know!

I've reached out to you directly via DM.

[Lester U 2]

Thank you @Scott T. & @Shane D.!

After the update was applied, it appears that the issue is now resolved. Please stay safe and healthy!