Sela 0 Posted October 19, 2020 Share Posted October 19, 2020 I submitted a support ticket 4 days ago and I'm a premium member and no reply. do they stop answering? Link to comment
Level 5* CalS 5,306 Posted October 19, 2020 Level 5* Share Posted October 19, 2020 7 hours ago, Sela said: I submitted a support ticket 4 days ago and I'm a premium member and no reply. do they stop answering? Could be. Or they are inundated with V10 requests. Link to comment
stocky2605 401 Posted October 20, 2020 Share Posted October 20, 2020 they don't have stopped - maybe they were busy working on my two tickets 🙂 responded within 1 or 2 days. Link to comment
Sela 0 Posted October 20, 2020 Author Share Posted October 20, 2020 27 minutes ago, stocky2605 said: they don't have stopped - maybe they were busy working on my two tickets 🙂 responded within 1 or 2 days. I complained to them they charge me twice without even sending any emails. Probably they ignore those type of questions. Link to comment
Level 5 PinkElephant 8,695 Posted October 20, 2020 Level 5 Share Posted October 20, 2020 Probably not - have you ever been inundated, working against a queue of open tickets ? Answering time at the moment is 3-4 days, if I look at my last tickets. Link to comment
Sela 0 Posted October 20, 2020 Author Share Posted October 20, 2020 mine is now 5 days ago. they replied to me on Facebook messenger and asked for the case ID and then since disappear and not even look like they checked it after. but first time checked with in mins Link to comment
tony10000 125 Posted October 20, 2020 Share Posted October 20, 2020 I got a reply yesterday to one I opened over a week ago. They seem to be really backed up now. Link to comment
catzstamps@gmail.com 0 Posted October 29, 2020 Share Posted October 29, 2020 There is no answer for my ticket I sent 7 days ago Link to comment
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