Sela 0 Posted October 19, 2020 Posted October 19, 2020 I submitted a support ticket 4 days ago and I'm a premium member and no reply. do they stop answering?
Level 5* CalS 5,311 Posted October 19, 2020 Level 5* Posted October 19, 2020 7 hours ago, Sela said: I submitted a support ticket 4 days ago and I'm a premium member and no reply. do they stop answering? Could be. Or they are inundated with V10 requests.
stocky2605 402 Posted October 20, 2020 Posted October 20, 2020 they don't have stopped - maybe they were busy working on my two tickets 🙂 responded within 1 or 2 days.
Sela 0 Posted October 20, 2020 Author Posted October 20, 2020 27 minutes ago, stocky2605 said: they don't have stopped - maybe they were busy working on my two tickets 🙂 responded within 1 or 2 days. I complained to them they charge me twice without even sending any emails. Probably they ignore those type of questions.
Level 5 PinkElephant 9,010 Posted October 20, 2020 Level 5 Posted October 20, 2020 Probably not - have you ever been inundated, working against a queue of open tickets ? Answering time at the moment is 3-4 days, if I look at my last tickets.
Sela 0 Posted October 20, 2020 Author Posted October 20, 2020 mine is now 5 days ago. they replied to me on Facebook messenger and asked for the case ID and then since disappear and not even look like they checked it after. but first time checked with in mins
tony10000 125 Posted October 20, 2020 Posted October 20, 2020 I got a reply yesterday to one I opened over a week ago. They seem to be really backed up now.
catzstamps@gmail.com 0 Posted October 29, 2020 Posted October 29, 2020 There is no answer for my ticket I sent 7 days ago
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