Jump to content

sudden complete disappearance of note content


Recommended Posts

Hi, this morning I wanted to add text to my long time note "English 5" and instead of seeing the note as usual, I got a pop-up that there was an error and I had to choose between discarding my latest changes and reset the formatting. I did the latter, but to no avail: the note is completely cleansed of all content. 

Can you please retrieve it for me? I've worked on it for months. 

I almost exclusively work on Evernote with my android mobile phone (Oneplus 6). What further info do you need from me?

Thanks

Link to post
  • Level 5

Hi, and welcome to the forums. We're basically user-to-user here, though occasionally Evernote staff pop in, especially for something like this. @Shane D.? In the meantime, check out the support requests page: https://help.evernote.com/hc/requests/new. Though you're on Basic, there may be provisions for contacting them for lost content issues. There's also an Evernote support Twitter account available for all users.

Link to post
  • Level 5*
6 hours ago, Freddykgb said:

Can you please retrieve it for me? I've worked on it for months. 

Revisions of your note have been backed up in Evernote's Note History backup   
https://help.evernote.com/hc/en-us/articles/208313858-How-to-use-note-history-to-view-older-versions-of-a-note

Access to the backup data is a paid feature, but you can subscribe for a single month

Link to post

I am baffled by this response. So basically you are saying that I'm screwed as long as I don't pay. I don't have a Visa card, and besides that, for the problem that I'm facing (sudden loss of 11 months worth of data due to a technical error in the app), I believe any user should get help. If not, this shows how little Evernote cares, and how untrustworthy the software really is. If you offer a product to the public,  even if it's for free, then there should be a way for users to get help for a critical situation they're not at fault for, without having to change their subscription.

Link to post
  • Level 5*
33 minutes ago, Freddykgb said:

there should be a way for users to get help

Just to be clear, you're posting in a user discussion forum   
We're all users, trying to help each other

To contact Evernote Support, use    
- All Accounts: Twitter @evernotehelps     
- Paid Accounts: https://www.evernote.com/SupportLogin.action

You might want to give a thought to data backups

Link to post
  • Level 5*
5 hours ago, sharlene.gentzmann@thirdre said:

Hello I also need help, deleted two columns in my table, cant get it back. I can not find the history. Really need that information. Please help.

https://help.evernote.com/hc/en-us/articles/208313858-How-to-use-note-history-to-view-older-versions-of-a-note

Access is a Premium account feature.  You can subscribe for a single month

1683315918_ScreenShot2019-11-14at08_00_26.png.9e8b921565ddb4f6d8da30fa9602e266.png   979269415_ScreenShot2019-11-14at08_00_49.png.4af3995150fd0dc99278c040918870ce.png   698875359_ScreenShot2019-11-14at08_02_17.png.5b37dc00ede56dc0e1ac08f946566152.png

Link to post
  • Level 5

Note history is a feature that runs in the background on the EN servers, for all accounts.

But access to it is only possible with a paid account. If you need to get access to history, you could sign into Premium for one month.

  • Like 1
Link to post
  • Level 5

Another possibility would be to log onto your account on a computer at https://www.evernote.com/client/web and see if the table is still intact there. If not, then yes, unless the information can be retrieved or recreated otherwise, a month of Premium will get you access to the note history (which is only taken at certain intervals, so sometimes even there the material is lacking).

  • Like 1
Link to post

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...