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Cyroxian

Incomprehensible note locks

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19 hours ago, Dave-in-Decatur said:

I know it's tedious, but if you haven't yet, please read through the thread from the top, including the workarounds that have been suggested. [...] The workarounds do work, and for me it's best to do it as soon as the problem occurs rather than waiting till I have to do it on half a dozen or more notes.

@Dave-in-Decatur I've read through the entire thread--and the other one, too.  Unfortunately, I didn't find these threads until I already had quite a few locked notes and was already beyond frustrated.  Thanks for the testimony & words of encouragement, though.  I will try the workarounds rather than keep complaining. Maybe I'll post the outcome here...

@Ralph77:  Chat with support/put in a service ticket. May have to email assigned support tech your request for refund.

@gazumped:  Moi, cynical?  About getting help from EN on this particular issue?  Yes!  And I'm guessing they have logs/technical details from an ocean--not a pool---of users. 😀  But thank you for continuing to come here to provide guidance on this topic.  That helps us all!

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14 minutes ago, SM@EN said:

Chat with support/put in a service ticket. May have to email assigned support tech your request for refund.

I suppose, but it would take a lot of us to jack up and do it for them to really take notice. Plus... would probably prefer not to make waves. They do have a privacy policy, of course, but it is still theoretically possible for EN staff to read your notes.

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