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Julie Pawtsu

Bug on iPhone: Problem connecting to Evernote. Please verify your Internet connection

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Hi, 

I can't use Evernote on iPhone because of this error message :  Problem connecting to Evernote. Please verify your Internet connection

I have absolutely no connection problem. Wifi, 4G, changing iPhone, changing country... I tried everything! It's been a year and I have the same error message popping up. a

Can it be fixed please?

 

Thanks in advance,

Julie

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for me, it's only on mobile connection. wifi works fine. even with 4G and a very strong signal I get the error when I try to search. thanks!

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To exclude this: Is the EN App switched „on“ in the mobile data settings ?

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ha - of course not! is now, and works. now to get all my notes onto my phone! thank yo for your assistance, pinkelephant!

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I am having this exact issue. I have an iPhone 11 I have switched mobile data to on in settings. Also tried:

  • deleting and re-installing the app on my phone
  • phone is updated to latest software release 13.2.2

Any ideas of what I can do? I've been using the web portal but,  it's not ideal obviously.

 

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23 minutes ago, eworth said:

I am having this exact issue. I have an iPhone 11 I have switched mobile data to on in settings. Also tried:

  • deleting and re-installing the app on my phone
  • phone is updated to latest software release 13.2.2

Any ideas of what I can do? I've been using the web portal but,  it's not ideal obviously.

 

Hi.  Please see the questions and suggestions above your post in this thread...

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Didn't I do that? I listed the things I tried, including the previous suggestions. Am I missing something?

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I was thinking of

On 10/20/2019 at 8:53 AM, PinkElephant said:

To exclude this: Is the EN App switched „on“ in the mobile data settings ?

?

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When the mobile data is "on" for the EN app, it should connect.

Unless you have used up your data volume for the period (month or so), which you can check on your providers services page or app. It happened to me before ...

Does it connect when you are on WiFi ?

 

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Yes, I have the toggle switched to "On" for cellular data. No, it doesn't work when I am connected to WiFi. Oddly, I just tried turning WiFi off and it works. I have unlimited data so I knew it wasn't that. Any ideas on why would it not work when connected to WiFi?

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As long as there is WiFi available, it will try to connect there and not through the mobile data. This is no analysis, but because it sets up a secure encrypted connection to the EN server, it probably needs an exception rule on the firewall, or maybe port 443 open (for SSL/TLS). If the secure link is blocked by the firewall policy, it may cause a problem.

Try it on another WiFi (maybe at some coffee shop, mall or hotel, where you get free WiFi). If it works there, there is something on your WiFi or local network / router / firewall that blocks it.

If you are not sure what to do, get professional help on this. It makes no sense to get EN working, but create a breach in your WiFi or network security at the same time.

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That's a very good point. I would guess your firewall theory is correct. Come to think of it, I don't think I had ever tried connecting on my home WiFi and had only used my work WiFi. This makes a lot of sense. I'll try it at home and just use my data at work when I am accessing Evernote. Thanks so much for your help!

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Usually the routers for home use do not restrict services like EN, if on the normal settings. If the router is provided by the internet service provider, you may try if their support can help. Usually they do not search a lot, they normally simply exchange the router.

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I tried everything you said. Absolutely nothing works for me ... works on desktop only... but it is very important that I can also use it on mobile.

Any other idea that could make it work? 

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7 minutes ago, Julie Pawtsu said:

but it is very important that I can also use it on mobile.

As above, does Evernote sync with your device connected to a wifi network?

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@Julie Pawtsu Hello to this thread.

Since you are new here, could you please tell about your setup: Phone, operating System, EN app etc. At the moment we know nothing, and that is not a good starting point.

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