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Amy Payne - Lasting Order

Cannot login to Help, cannot send email or chat

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I am an Evernote Certified Consultant.

Every time I try to login to Help, it says I logged out. It will not allow me to send an email to support because I'm using Help as a guest (because it won't allow me to login!). I'm going crazy over here to submit a simple request!!

I am currently unable to move notes from my personal notebook to a business notebook. That is the original issue that I'm trying to get help for.

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Can you provide details on where you're accessing "Help"

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I'm using the Safari browser on a Mac and iPad.

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Sorry no ideas.  I would follow up with the support people.

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2 minutes ago, Amy Payne - Lasting Order said:

HOW? That's my whole problem. :) I have no way of contacting support.

Did you use the Support Page url I posted?

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This is what I get2DF6910D-7E4A-411E-855D-23269741361A.thumb.jpeg.189f08fe072cfec94b31276be379ba3f.jpeg

If we raise our hand, maybe @Scott T.  will join the discussion

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@Amy Payne - Lasting Order I've let our customer support know to reach out to you. They should be able to help you out with your specific issue. I will also report the error you're getting to our website dev team. You shouldn't be seeing the "csrf_failure" issue.

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@Amy Payne - Lasting Order 

Our sincere apologies for any trouble or inconvenience this has caused!

It appears that you're encountering this issue that a few of our users have reported.

I've gone ahead and updated your account from our end.

Please retry opening a support ticket and reach out to me via DM if it still does not work!

 

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