Cannot login to Help, cannot send email or chat

[Amy Payne - Lasting Order 0]

I am an Evernote Certified Consultant.

Every time I try to login to Help, it says I logged out. It will not allow me to send an email to support because I'm using Help as a guest (because it won't allow me to login!). I'm going crazy over here to submit a simple request!!

I am currently unable to move notes from my personal notebook to a business notebook. That is the original issue that I'm trying to get help for.

[DTLow 5,728]

Can you provide details on where you're accessing "Help"

[Amy Payne - Lasting Order 0]

help.evernote.com

 

[DTLow 5,728]

12 minutes ago, Amy Payne - Lasting Order said:

It will not allow me to send an email to support

I can't hep with the Help site; I use the Evernote Support site at https://www.evernote.com/SupportLogin.action

[Amy Payne - Lasting Order 0]

Now I get this - instead of a webpage:

 

•  

 

success	"false"
reason	"csrf_failure"

[Amy Payne - Lasting Order 0]

I also get this:

 

[DTLow 5,728]

I'm using the Safari browser on a Mac and iPad.

[Amy Payne - Lasting Order 0]

I'm using Firefox on a PC laptop. Should that matter?!?

Any ideas about why I cannot move a note from personal to business?? I do it all of the time and suddenly today, I'm unable. That's my real need right now.

[DTLow 5,728]

Sorry no ideas.  I would follow up with the support people.

[Amy Payne - Lasting Order 0]

HOW? That's my whole problem. I have no way of contacting support.

[DTLow 5,728]

2 minutes ago, Amy Payne - Lasting Order said:

HOW? That's my whole problem. I have no way of contacting support.

Did you use the Support Page url I posted?

[Amy Payne - Lasting Order 0]

Yes, that's the one that gave me the error code and then said I logged out.

[DTLow 5,728]

This is what I get

If we raise our hand, maybe @Scott T.  will join the discussion

[Scott T. 662]

@Amy Payne - Lasting Order I've let our customer support know to reach out to you. They should be able to help you out with your specific issue. I will also report the error you're getting to our website dev team. You shouldn't be seeing the "csrf_failure" issue.

[Shane D. 1,810]

@Amy Payne - Lasting Order 

Our sincere apologies for any trouble or inconvenience this has caused!

It appears that you're encountering this issue that a few of our users have reported.

I've gone ahead and updated your account from our end.

Please retry opening a support ticket and reach out to me via DM if it still does not work!