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engberg

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Everything posted by engberg

  1. My pleasure! There's a bit too much on this thread to try to wade in point-by-point on page 9, but I want to make sure everyone knows that we do hear your concerns and take them seriously. While we have a great team who works hard to balance the needs of our 100+ million users, we obviously screw up from time to time and introduce bugs or make UI changes that make some tasks harder (while trying to improve others). We'll keep working to get things right, and the feedback from the forum and from Support tickets is a huge part of that. But we do feel that our top responsibility is to be the best custodians of your life's work. Above all else, we want to make sure your data is protected. Hopefully, this will let you trust us to keep managing the things you write and collect. But we also feel extremely strongly that it's your right to take your information elsewhere if we should ever lose your trust: http://blog.evernote.com/blog/2014/06/03/evernotes-three-laws-data-protection-update/ Thanks
  2. Illustrious - I spent a couple of hours researching your ticket yesterday and this morning to help Terry answer your questions. We take allegations of security risks extremely seriously. While I understand your frustrations, I'm positive that Evernote did not disclose anything from or add anything to your account without your consent (or the consent of someone logged into your account using the web browser on your computer). In both of the cases you mention in June, someone on your computer chose to authorize those third party web services to create notes within your Evernote account. Shortly after each of these authorizations, those services took non-Evernote data and used it to create notes and notebooks in your account. None of your notes were accessed by those services, and none of the data they put into your account came from other Evernote accounts. I say that this came from your own computer because I went through our logs to confirm that the same IP address had been used in surrounding days to access your account from your client, web clipper, and web browser. And the web browsers used in surrounding days was identical (in "User-Agent") to the one that authorized Springpad import to Evernote. Since you deleted the notes that Springpad imported from your account, and since their service is no longer available, I can't rule out the possibility that they pushed notes from the wrong Springpad account into Evernote after your browser granted them access. But it's also possible that the content came from the right authenticated Springpad account. (We heard no other reports of incorrect behavior from any of the people who did the same import.) However, I absolutely agree with your general recommendation that Evernote users should choose carefully which third-party applications they permit to access to their Evernote accounts, just like you should choose carefully what applications should have permission to read your email or access your banking web site. We try to help with this decision by enumerating exactly which capabilities you're granting each application. I.e. some applications have permissions to read your notes, others do not. We encourage developers to request only the permissions they absolutely need, and we've added some safety features (e.g. "Note History") to protect against accidental note damage from third party applications. And we will, of course, terminate the access of any applications that are actually mishandling the data of the Evernote users who have granted them access.
  3. You can apply existing tags (i.e. tags that the owner has already applied to at least one note in that notebook). If you want to make a big pool of tags available to your "guests", then just use that tag on one or more notes.
  4. Thanks for the suggestion. Things like this are a little more complicated in Evernote because we store note data in a form of HTML that is then "rendered" for viewing separately on every platform: web (4 different browsers), mac, windows, iOS, Android, BlackBerry, Palm WebOS, WinPhone7, etc... So any little tricky special syntax that we add needs to have corresponding rendering code added to every single client, or else we'll receive anger from the users of each platform because we (e.g.) failed to add LaTeX support on BlackBerry, so their notes are unreadable. This is why we tend to prefer using existing web-friendly renderings like JPEG, GIF, PDF, etc. rather than ad-hoc markup within the notes for each separate community and feature.
  5. We exercise the operating system in more ways than your average app due to things like: networking, database IO, embedded HTML editing, etc. Inefficient emulation of any one of the relevant frameworks could have a disproportionate impact on performance. (E.g. if a single one of the low-level IO calls made by SQLite is 10x slower on Wine, that could account for a massive performance hit for the overall application.) While we're happy if Wine happens to work with Evernote, we do not support or test this configuration.
  6. Guests can only add tags to a note if those tags are already part of that shared notebook. I.e. the tag must already be applied to at least one of the other notes in that notebook. This is to prevent a guest from polluting your account with dozens of tags that you need to find and delete on the left side.
  7. No, stacks are a single level. If you need a much more complicated hierarchical organizational scheme, we'd recommend using Tags, since you can nest them to any level and have up to 10,000 tags.
  8. If you're seeing incorrect behavior, please specify what application you are copying from.
  9. There have been a number of fixes to better handle various Mac clipboard representations from different third-party applications. It's much better than it used to be, but there are still a million possible combinations of source/format/destination, so we'll keep quashing any bugs we find. High-level release notes are available from within the Mac client, under: Help > Release Notes
  10. We would absolutely LOVE it if you used an open-source client developed by smart engineers that we didn't have to pay. That's not a "threat", that would be delightful.
  11. A Linux-only program that synchronizes with one of those systems wouldn't let you access or add content from anywhere else. I.e. you couldn't take a picture from your Android phone, then find it by searching for text within the image from your Windows computer at work so you can edit the title and later view it from your friend's Mac web browser. There are plenty of single-platform note taking applications out there, but that's not really what Evernote is building.
  12. We'd love to see an open-source Java-based application for Linux that synchronizes with Evernote. For example: http://nevernote.sourceforge.net/ For a variety of technical reasons, email protocols are not suitable for a read-write note taking background. Neither IMAP nor POP allow you to edit an existing message (aside from a tiny number of hard-coded "flags"). So editing a note four times would involve deleting the old IMAP message and creating a new one, etc. We actually considered using IMAP as our transport between clients and servers, and decided it wasn't up to the job. Thanks
  13. No, the clients currently display the PDFs in readable form, but thanks for the suggestion.
  14. You can use a third-party Mindmapping application, and then drag the map files into Evernote if you have a Premium subscription. Then you can double-click to open them again in that application.
  15. Unfortunately, most of our decisions aren't based on "good" versus "bad", but rather "with our limited resources, how can we best attract, retain, and monetize a large number of users." So if we aren't paying two Silicon Valley engineers to spend a year writing a Linux client, it's not that I'd hate to see a Linux client, or we don't take Linux "seriously" (we're running around 80 Linux servers). But rather that we feel that we can attract and maintain more users by spending more money on (e.g.) a better Android client that will be bundled on dozens of phones and attract thousands of new Evernote users each day via the App Market. The Linux ~1% desktop market share translates to a lot smaller number of bodies who install and pay for third-party applications than the global Android market share. We are, however, actively encouraging third party developers who want to build applications that can use Evernote as a back-end storage system. Those developers could choose to GPL their apps, or sell them if they want. That includes Randy's project, but also things like integration with Tomboy: http://github.com/dvj/EvernoteSyncAddin If you take Linux seriously and want to see one of those projects complete faster, you could offer to help on the coding.
  16. You can take a picture of such a barcode, but we don't do any special processing on that image.
  17. Evernote is not working on a native Linux client, and we don't have any plans to make a Linux client in the future. However, we'd love to see other people build applications that talk to Evernote. We will happily and actively promote good quality applications that work with our API. E.g.: http://www.evernote.com/about/integration/ Randy (baumgarr, above) has been working on a Linux note taking application that works with Evernote for a while, so you could talk to him about testing his application.
  18. If you have a third-party tablet device attached to your Mac, then you can enable ink support (for free!) in the operating system: http://www.macobserver.com/tmo/article/ ... ternative/ This includes handwriting recognition, which you can use to write and produce text for any well-behaved application (including Evernote).
  19. We'd still consider doing native ink support on the Mac at some point in the future, but we're currently focused on a long list of problems and features (e.g. better text editing and styling) that are also very important for Mac users, including those who don't have a third-party tablet for handwriting.
  20. Yes, Skitch is a great piece of software. If you write on a Skitch graphic before adding it to Evernote, it should be processed by Evernote so that you can search for the handwritten text later.
  21. You may have up to 10,000 tags in your account, and you may organize them into arbitrary hierarchies. Ultimately, tags are just a tool to make it easier to find your notes later. I wouldn't spend 20 hours organizing your notes into tag hierarchies just to save 15 minutes later in helping you search for your notes. You may find that a simpler organizational scheme may be enough, given the power of the dynamic searching/filtering tools in Evernote (searching by word, dates, locations, contents, etc.). The Internet has billions of web pages in it, but I can find the right one pretty quickly via Google's single text box without pre-organizing the web into a hierarchy.
  22. And to remove Growl from your Mac: 1) Go into the Growl preferences in system preferences 2) Uncheck "Display Growl Status in the menu bar" 3) Uncheck "Start at Login" 4) Stop Growl 5) Click on Show All at the top of system preferences 6) Control+click the Growl preferences, then click to remove Growl See the video at the top of this page to show how to do this: http://growl.info/documentation/growl-p ... emoval.php
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