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Everything posted by engberg

  1. And to remove Growl from your Mac: 1) Go into the Growl preferences in system preferences 2) Uncheck "Display Growl Status in the menu bar" 3) Uncheck "Start at Login" 4) Stop Growl 5) Click on Show All at the top of system preferences 6) Control+click the Growl preferences, then click to remove Growl See the video at the top of this page to show how to do this: http://growl.info/documentation/growl-p ... emoval.php
  2. tambling received this reply via Premium support, but I'll paste it here for future reference by anyone else interested in this: To remove all Evernote software and data from your computer: From the Evernote icon in the Menu Bar, select Quit Drag the Evernote application from the "Applications" folder to the Trash on your Mac If you added Evernote to the Dock on your Mac, then Control-click on the dock icon to remove it from the dock Open your "home" directory on your Mac in the Finder Go into: Library / Application Support Drag the "Evernote" folder there into the Trash Go back to the "home"
  3. This isn't currently available in the client, but we plan to improve our printing controls in both clients to let you configure things like this. Thanks
  4. Thanks for the feedback. We've been talking about ways to improve Mac printing options, and are planning to add options like this into the Print dialog in the future.
  5. The Windows application has had ink support for many years ... long before there was a service, or a Mac version. This was developed back when Bill Gates was waving around tablet PCs and telling the world that keyboards were dead. The tablet revolution never materialized, and Apple in particular never chased this trend. (I assume they had a few bruises left from the Newton.)
  6. To clarify - we'll happily store a bitmap image from any graphics program you want to use with an electronic tablet, and we'll take scanned handwriting in JPEG/GIF/PNG formats. If your handwriting is decent, our servers will recognize the hand-written text and permit searching for those notes later. We just don't have a special "vector drawing with electronic pens" mode in the Mac client itself. Thanks
  7. We certainly don't neglect the Mac platform in general ... the Mac has had many features for 1.5 years longer than the Windows client (e.g. thumbnails, etc.). More of us carry Mac laptops than Windows, and I'm typing this on my MacBook Pro. Unfortunately, the only company that makes Mac computers (Apple) has never chosen to build a pen-based Mac or promote ink-based computing. As a result, we're prioritizing features for the Mac that every Mac user may utilize rather than putting our limited Mac programming resources into special input modes for the few who have bought special third-party in
  8. If you log in to your account via Safari on the web first, and then start Evernote and try to sync while Safari is running, does that work? We're using the standard OS X networking libraries for HTTP communication, so this is usually handled automatically by the operating system, since we're basically doing the same thing as Safari.
  9. Paul - I checked on your case again, and we've been working with engineering to determine the meaning of the error codes in the Console snippet that you sent. We've sent a solution, let us know if it works. I also checked on your other two submissions from September. Both of these were submitted as Product Suggestions (via http://www.evernote.com/about/contact/suggest.php), which are filed to Product Management folks to read. We do appreciate the feedback we receive via the Product Suggestions form, but but the engineering folks aren't usually going to reply unless they needed clarification
  10. To open a support inquiry, go to the bottom of: http://www.evernote.com/about/contact/support/ That form lets you tell us who you are (so we can find out that you have a Premium account), and asks for a bit of information about your problem (Windows, Mac, etc.). This is the only official way to request support. I checked within our ticketing system, and I only see one inquiry matching your email address in the last week and a half. It was submitted yesterday via that web form, and it appears that Heather replied within 11 minutes unless I'm mistaken.
  11. The Mac will be able to display existing ink content (e.g. from your Windows or Windows Mobile client) relatively soon, but we don't currently plan to add the ability to create ink notes on the Mac.
  12. This is used for our clipping, and also our global hot keys (like Ctrl-Cmd-F to find in Evernote), which works even if Evernote is not yet running. There's no way to prevent the Helper from running.
  13. tlfillin - Could you run the Configuration Utility to gather more information? (See my reply, above.) Thanks
  14. On Windows, we will use the same proxy settings as Internet Explorer. If you can log in to our web site from IE on your Windows computer without any errors or warnings, then Evernote should be able to sync unless your firewall is very aggressive. On Mac, we will use the same proxy settings as Safari. If you can log in to our web site from Safari on your Mac without any errors or warnings, then Evernote should be able to sync unless your firewall is very aggressive.
  15. There isn't currently a way to do this in the UI, but thanks for the feedback. You can also right-click to open the PDF in your preferred desktop viewer instead.
  16. Could you try installing the RC1 of Evernote 1.4.9: viewtopic.php?f=38&t=11682&start=0 If that doesn't work, try synchronizing manually and then run the Mac "Console" application and copy the last dozen "Evernote" lines you see there.
  17. Would you be willing to try running Apple's Configuration Utility to grab a little more information from your phone? http://www.evernote.com/pub/ensupport/f ... 20c3f88f21 Thanks
  18. Can you log in to our web site from mobile Safari on the same phone without any errors?
  19. We have several levels of redundancy for the data in Evernote, but if a client asks us to delete a note, we remove it completely for privacy reasons. I checked our audit records, and it appears that your Mac client asked to delete 120 notes on Saturday, July 25th at 10:30am (California time) from an IP address registered to Misourri Charter Communications. This should not have occurred without emptying the trash while these notes are in the trash, which requires approval of a confirmation dialog box. If you didn't do this on your Mac, this would be a problem that we would want to track down.
  20. Are you sure you were logging in to the same account as you used before? If notes were synchronized to the web service before, they shouldn't have been deleted unless you deleted the corresponding notes or notebooks from one of our UIs. It's possible to restore your previous local database state from Time Machine, although the process is a little bit detailed: viewtopic.php?f=38&t=10518&p=41899#p41899
  21. You can log in to your account on our web site to see if any of your notes are there? If you've only ever used your account from a single computer, can you confirm whether you were making your notes in a "Local" notebook, which wouldn't sync to the service? You can open a support inquiry at the bottom of: http://www.evernote.com/about/contact/support/ Inquiries from Premium accounts will receive some sort of human reply within one (California) business day.
  22. We opened up our service API last year, and have had several people request API keys to write a Linux client: http://www.evernote.com/about/developer/api In sort - that's a great idea, we'd love to see a third party Linux note-taking application talk to our service API.
  23. The Mac clipboard has a crazy number of different representations for "text", and Evernote mishandles at least one of those representations (I think it's "UTF16") in at least one direction. Applications that prefer one of the other encodings don't notice this problem, so you only see it in the handful of applications that accept text paste and choose the broken encoding. I don't think there's an easy workaround if you're trying to paste into one of those apps, other than paste into something else first, which is obviously a hassle. geechorama has been hard at work on a long list of things to
  24. The effort to build a light "clipper" for mobile phones is a tiny fraction of the effort to build a full synchronizing desktop client, unfortunately. A full Linux client would be several engineer-years of effort to complete and maintain, and the market for desktop software on Linux is fragmented at best, unfortunately. On a phone like the Pre, there's a built-in application store that will get Evernote in front of hundreds of thousands of new users who would never have heard of us before. We can do a few months of effort to be one of 20 applications that every Pre user will see from their ne
  25. Thanks for the feedback. We don't currently have support for detecting and processing QR codes, but thanks for the suggestion.
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