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engberg

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Everything posted by engberg

  1. engberg
    Hi, JaneDoes - Our client applications (e.g. Evernote for iPhone, Evernote for Mac, etc.) are written so they are capable of being used against either the evernote.com service or the yinxiang.com service. Once you're signed in to evernote.com, the application "knows" that you're an Evernote user and should never communicate to the yinxiang.com service. Before you log in (e.g. on a new install), the software reaches out to get some basic configuration information about the different services. This just sends the service a request that says something like "My preferred language is US English
  2. engberg
    My pleasure! There's a bit too much on this thread to try to wade in point-by-point on page 9, but I want to make sure everyone knows that we do hear your concerns and take them seriously. While we have a great team who works hard to balance the needs of our 100+ million users, we obviously screw up from time to time and introduce bugs or make UI changes that make some tasks harder (while trying to improve others). We'll keep working to get things right, and the feedback from the forum and from Support tickets is a huge part of that. But we do feel that our top responsibility is to be th
  3. engberg
    Illustrious - I spent a couple of hours researching your ticket yesterday and this morning to help Terry answer your questions. We take allegations of security risks extremely seriously. While I understand your frustrations, I'm positive that Evernote did not disclose anything from or add anything to your account without your consent (or the consent of someone logged into your account using the web browser on your computer). In both of the cases you mention in June, someone on your computer chose to authorize those third party web services to create notes within your Evernote account. Sh
  4. engberg
    You can apply existing tags (i.e. tags that the owner has already applied to at least one note in that notebook). If you want to make a big pool of tags available to your "guests", then just use that tag on one or more notes.
  5. engberg
    What web browser and version are you using?
  6. engberg
    From the desktop clients, you can also Paste without Formatting to remove all styles and use text-only contents of the clipboard.
  7. engberg
    Thanks for the suggestion. Things like this are a little more complicated in Evernote because we store note data in a form of HTML that is then "rendered" for viewing separately on every platform: web (4 different browsers), mac, windows, iOS, Android, BlackBerry, Palm WebOS, WinPhone7, etc... So any little tricky special syntax that we add needs to have corresponding rendering code added to every single client, or else we'll receive anger from the users of each platform because we (e.g.) failed to add LaTeX support on BlackBerry, so their notes are unreadable. This is why we tend to prefer u
  8. engberg
    I generally recommend quitting our app from the elephant icon, then drag it to the Trash, quit all other apps, and empty the Trash. That works 99% of the time.
  9. engberg
    Try NeverNote.
  10. engberg
    We exercise the operating system in more ways than your average app due to things like: networking, database IO, embedded HTML editing, etc. Inefficient emulation of any one of the relevant frameworks could have a disproportionate impact on performance. (E.g. if a single one of the low-level IO calls made by SQLite is 10x slower on Wine, that could account for a massive performance hit for the overall application.) While we're happy if Wine happens to work with Evernote, we do not support or test this configuration.
  11. engberg
    Can they narrow down the IP addresses that are being hit? If you've disabled automated sync, then it shouldn't be synchronzing (i.e. shouldn't hit www.evernote.com). The client occasionally checks for software updates at update.evernote.com Other than that, we shouldn't really be hitting anything else. The only unusual exception is if you've clipped some HTML that has external image links that point to other web sites ... in that case, WebKit may go out and try to grab those images when you view the note in the client.
  12. engberg
    For step #2, you can also just click on the elephant icon in the menu bar and choose "Quit"
  13. engberg
    The "helper app" is needed to make the elephant icon in the menu bar work ... this supports making screenshots and pasting directly into Evernote from the OS.
  14. engberg
    Does your proxy network require a username and password when you first start to access the web from the device? I believe that this can cause problems for our application (and other apps that try to access HTTP). My understanding is that the standard HTTP software calls in iOS don't give the right mechanism for us to get the username and password for the proxy from the user, but I'm a little fuzzy on the details.
  15. engberg
    We have identified a problem with the proxy support in iOS that makes it difficult for developers (like Evernote) to support "authenticating" proxies. I.e. if your proxy server requires a username and password, then the standard HTTP networking libraries in iOS don't work correctly. We're investigating options, but it's a bit of a messy situation.
  16. engberg
    Guests can only add tags to a note if those tags are already part of that shared notebook. I.e. the tag must already be applied to at least one of the other notes in that notebook. This is to prevent a guest from polluting your account with dozens of tags that you need to find and delete on the left side.
  17. engberg
    Not everyone uses the organizational hierarchy to imply that parents are a superset of children. So we'd get at least as many questions and complaints if we did it the way that you describe. "I selected the 'computer' tag, and it selects notes that aren't tagged with that word at all!"
  18. engberg
    No, stacks are a single level. If you need a much more complicated hierarchical organizational scheme, we'd recommend using Tags, since you can nest them to any level and have up to 10,000 tags.
  19. engberg
    The link to download version 3.5 is at the bottom of this page: http://www.evernote.com/about/download/windows.php
  20. engberg
    We don't have any separate proxy server configuration in Evernote, we just use the one for the OS. You could try changing the Windows Internet settings to point to a different proxy when you sync Evernote, but we don't have our own explicit settings since we rely on the operating system for the main HTTP networking.
  21. engberg
    What happens if you try to log in to Evernote on the web using Internet Explorer? Does this work?
  22. engberg
    Evernote should use the standard Internet settings for Windows. So if you can make Internet Explorer log on successfully to Evernote's web service without any errors or warnings, then Evernote's client should also work.
  23. engberg
    If you're seeing incorrect behavior, please specify what application you are copying from.
  24. engberg
    There have been a number of fixes to better handle various Mac clipboard representations from different third-party applications. It's much better than it used to be, but there are still a million possible combinations of source/format/destination, so we'll keep quashing any bugs we find. High-level release notes are available from within the Mac client, under: Help > Release Notes
  25. engberg
    Partially fixed. (Ok, not the iPad...)
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