tyoung77

5 minutes ago, Reuven said:

There was an interview with the Bending Spoon guy (Federico?) where he explained that some users, using the legacy version still need the old format. If it's going to be mass converted, the legacy users will need to re-convert back.

This is the result of adding whiz bang unneeded features on top of buggy software. The synching issues should've been fixed first. This is most likely due to pressure on the SW team by marketing. 

On 5/9/2023 at 12:40 PM, PinkElephant said:

This is related to Real Time Editing (RTE), the new syncing method.

When you open a note for the first time, it is converted into the new data structure. Any further time opened, it should work snappy. Give it a try.

EN staff said they are aware of it, and are working on the server to improve performance.

Why can't all my 4000 notes be converted into this new structure in the background? This is ridiculous!

On 5/9/2023 at 1:13 PM, bmcl26 said:

Very few of my notes are taking more than a couple of seconds to open. I can live with this.

Sir, You are very lucky. Mine are taking minutes to load and I only have about 4000 text only notes. They're small files. 

Why isn't there a way to convert all of my notes to this new structure in the background? WHY????

Reminds me of the multiple nested "goto" statements from back in the Fortran days!

@eric99That works! Thanks!

The S10 has 8 GB RAM. Mine has more than 50% of that available. 

I can edit existing notes and they synch fine. The problem occurs when I try to create a new note of any size. 

My original ticket number is 3578009. Title: Slow Synching Duplicate Notes Partial Copies. A second ticket 3608119 references the original ticket. They tell me the issue is still open and they are "diligently working to get this fixed as soon as possible".

I have a Samsung S10 running Android 12 and EN 10.44.1.

Closed all other apps and rebooted the S10. 15 line note won't save to the database. Been 10 minutes. The check mark hasn't gone away despite numerous taps. 

I closed the app then reopened it. Only part of the note saved which was verified on the Win11 app. 

Not speculating anymore about what's broken. All I know is it used to work and now it doesn't.

@Dave-in-DecaturGood point about the Samsung phone potentially being the problem. I have an S10 with an up-to-date OS, 50% available memory and more than 50% available storage. No app crashes detected. I'll try closing all the other apps and see what happens. I'll do a reboot also.

Thoughts are always welcomed. Thanks.

40 minutes ago, Dave-in-Decatur said:

The tech support person didn't say they don't know how long it will take to fix it, only that they don't have a timeline to share with users. That is absolutely standard practice in the software industry, at least from my experience as a user. From what I've seen, companies that violate that standard and say "we'll have it fixed in two weeks" inevitably live to regret it.

Obviously what you and others are experiencing with the Android app is very problematic. But making these kinds of harsh assumptions doesn't help anything. There's no refusal anywhere that I've seen, only an acknowledgment that the problem exists, work is being done, and no timeline can be shared. It's taking way longer than users want, and that's frustrating or even infuriating, but conspiracy-theory type accusations count as venting, not helping the discussion. And believe me, I've felt that way about Evernote, Comcast, Google, Google, Google.... But eventually I have to conclude that some things are harder to fix than it seems to me. Was the problem with Android v. 10 foreseeable? Maybe, but that's another question, and I don't know if we actually know the answer to it either.

Agree, arguing about how they got here isn't helping. But, there are many software tools that synchronize concurrent databases. We used one called "ObjectStore" that did this on a DoD project 20 years ago. This has been done before. I have been involved in complex software projects. I'm not making these comments lightly. If you keep putting new features on a buggy software code base you end up losing users which reduces profits making it harder to improve the software. It's a death spiral and somebody at EN should be able to figure that out.

4 hours ago, agsteele said:

I doubt that a "skilled Legacy team" exists a any longer. They've all focused on the Electron development for four years.

They've wasted four years and all they have to show for it is a buggy piece of software. Wow!

As you can see, tech support thanked me for "using and trusting Evernote". It ain't easy. Knowing the issues and not how long it will take to fix them is proof that they have lost control of the software.  As a paying customer I want a plan and a timeframe not just "we know it's broke". This is the buggiest piece of software I regularly use. They need to STOP adding features until they get the underlying code stabilized or it will never be fixed. 

Thanks for the help.

This is the response I received from tech support from my previous ticket. Thoughts please.

"To begin with, please allow me to further clarify that duplicated notes and taking a long time to sync is currently a known issue that our team is working on a fix. Although I am unable to provide a definite time on when it will be resolved, I can assure you that our development team is working diligently to address this issue. 
 
Our best course of action is to reinstall the application which should temporarily solve the issue. I appreciate your patience and understanding while we work to resolve the issue. If you have any additional questions or concerns, feel free to reach us back. 
 
Thank you for using and trusting Evernote."

This is the response I received from tech support from my previous ticket. Thoughts please.

"To begin with, please allow me to further clarify that duplicated notes and taking a long time to sync is currently a known issue that our team is working on a fix. Although I am unable to provide a definite time on when it will be resolved, I can assure you that our development team is working diligently to address this issue. 
 
Our best course of action is to reinstall the application which should temporarily solve the issue. I appreciate your patience and understanding while we work to resolve the issue. If you have any additional questions or concerns, feel free to reach us back. 
 
Thank you for using and trusting Evernote."

Hello,

The ticket numbers are as follows. Second request: 3608119 (no title). Original request: Ticket# 3578009 - Slow Synching Duplicate Notes Partial Copies

Here's the response I received 6 hours ago. As you say they either don't know how or refuse to fix this and many other problems. Bottom line is I need to find a new notes app. I know I'm speaking to the choir, but EN has potential. Seems like they're just packing features on top of features without cleaning up the underlying code. It's really pathetic. I digress.

I really appreciate the help.

Hello Timothy,

Thanks for the follow up. This is Joe from Evernote Customer Support.

I am sorry to hear that you are still experiencing the issue that you reported previously wherein the checkmark is unresponsive, slow syncing and duplicated notes. We sincerely apologize for the inconvenience that this has caused you. As a paying user of Evernote, this is not typically the situation that we would want you to experience in the app.

I wanted to let you know that this issue is still open, and our Development Team is diligently working to get this fixed as soon as possible. We are also working on improvements to reduce conflicting notes occurrences. I do not have a time frame of when this issue will be resolved but rest assured that I've gone ahead and gathered all the helpful information you provided and added to the report that is open with the Development Team.

Thank you for your patience and understanding, Timothy.

Sincerely,

Joe S.
Customer Support Representative

This is the response I received from tech support from my previous ticket. Thoughts please.

"To begin with, please allow me to further clarify that duplicated notes and taking a long time to sync is currently a known issue that our team is working on a fix. Although I am unable to provide a definite time on when it will be resolved, I can assure you that our development team is working diligently to address this issue. 
 
Our best course of action is to reinstall the application which should temporarily solve the issue. I appreciate your patience and understanding while we work to resolve the issue. If you have any additional questions or concerns, feel free to reach us back. 
 
Thank you for using and trusting Evernote."

This is the response I received from tech support from my previous ticket. Thoughts please.

"To begin with, please allow me to further clarify that duplicated notes and taking a long time to sync is currently a known issue that our team is working on a fix. Although I am unable to provide a definite time on when it will be resolved, I can assure you that our development team is working diligently to address this issue. 
 
Our best course of action is to reinstall the application which should temporarily solve the issue. I appreciate your patience and understanding while we work to resolve the issue. If you have any additional questions or concerns, feel free to reach us back. 
 
Thank you for using and trusting Evernote."

Hi @agsteele

I reinstalled it but it is still slow to synch new notes. Thoughts please. Thanks.

Hello,

I feel your pain. I too am a paid subscriber since 2010. I reported this a few months ago and was told they're aware of the issue but unfortunately it is not fixed. When I create a new note that is larger than 2 or 3 lines it won't save. Then I get the note duplicated and parts of it are lost. This is very frustrating. Note synchronization is a very basic feature that needs to work reliably.

I too open notes in separate windows as a workaround. I'm in the early stages of writing a book so I know at some point I need to transition to Word or google docs or...

True, Evernote is NOT for long notes.

Thanks!

@gazumped

Hi,

The "resume where I left off" feature remembers the last note position and folder between edit sessions. But within an edit session it does not remember the last positions within notes edited throughout the session. It's not quite what I'm talking but a step in the right direction.

@gazumped

Hi,

The "resume where I left off" feature remembers the last note position and folder between edit sessions if I close and reopen the app. But if I reboot it only remembers the note and NOT the position within the note. This is not what I'm talking about at all.

I wanted it to remember recent edits during an edit session. I don't mind if it doesn't "stick" between instantiations of the app (closing and reopening during warm or cold boot). 

Agree, I have a lot of notes as well. Yes, I mean recent edits. It doesn't even have to remember them between sessions. I would expect the software people to figure out the constraints. What I'm asking for is not a rocket science software feature. It's standard in the industry. 

Yes, I saw that feature, but it does NOT work.

In MS Word when opening a document, the editor gives me the option to go to open a file at the last page I was editing. But in Evernote notes always open at the top. This makes one have to manually scroll to the bottom of long notes when adding content and doing this multiple times during an edit session is a real pain. Please add this as an optional feature. This will make my editing much easier.

Yes.