IncrediMetaBeta

When using the webclipper to save a web page, I wonder whether others have encountered this issue: Webclipper finishes clipping and indicates that it has successfully completed clipping. You wanting to be sure the new note shows up, so you click to open the note in Evernote on the web, to confirm for certain that the clip succeeded. A new tab opens to Evernote on the web and you see the (Bending Spoons) GIF and presume that the log-on is in progress. You check after a while but the GIF is still gyrating meaning that you still have not yet logged in. Even after 10 minutes, the GIF is still gyrating, and you are still not logged in to Evernote on the web. Concerned, you click to open Evernote for Windows knowing that, if the note isn't there, then something may really be rotten in the proverbial State of Denmark. Then, Evernote for Windows launches without issue and logs in fairly promptly. You discover that Evernote Windows does have the note that you just clipped. 10 to 15 minutes wasted. As far as you personally know, is this something others have experienced? As far as you personally know, is this issue known to support? Has it been already reported to them? I've experienced this for more than a year. Perhaps some will say that I should have reported it to support. By the way, do you suppose the company would be willing to post that link in the main Forum page? Or would they be reluctant, because too many would go there immediately, instead of look for an answer on the Forum?

ABout the error below, I get the impression that this may be because the system believes I'm a developer and using the API, which is not the case. Any suggestions? Clipper has encountered an error Your Web Clipper session has timed out. Please re-open Web Clipper to clip this page EDAM/AUTH_EXPIRED authenticationToken

Thanks, Mackid1993! Very helpful. BTW, when I see something like your reply, which is so clear, concise and valuale, I think, Why isn't there a "programmatic" commitment by the company to systematically takeresponses like yours and add them to a FAQ? I'm struck by the thought that the opportunity isn't noticed, because the tendency among those in the company, who know the product intimately, is to discount the need for capturing such comments as yours. This is not a criticism of the company as much as it is an observation about human nature. It's like "I can't see the tree because we already have enough of them in the forest already." "Oh, we don't need to add this tree to the forest, because it's nice the way it is." Good advice, thank you: I'll be more careful in how I use the rainbow on my next post.

I submitted a question to support yesterday, Friday. But, now what? What's next? What should I expect? When I contacted support yesterday it was maybe the third time in 10+ years. Things have changed. I am unfamiliar with what to expect in the way of a reply and its possible timing. I submitted the ticket late Friday Pacific time. Is there 7x24 support or do I have to wait until Monday? I don't think there was a ticket number for my submittal. Should there have been a ticket number? I did not receive any confirmation. Should I have gotten an email confirmation of my submittal? Is there a page for ticket submittals, where you could view your item for how to see whether support has replied? If there's no online reply, then where do I see the reply when it's available, and how am I notified? It's kind of amazing that there seems to be some assumption that everyone knows these things. I certainly don't. I realize that it's why I've not asked for help about 2 dozen times in recent years, and have instead just continued having lower and lower expectations that the company can handle basic things needed for a viable product. Users simply need a modicum of predictability and reliability. On which of evernote's sites (evernote for web, evernote contact, or evernote forum) is the link for submitting a ticket?

Thank you for your reply. I also submitted a ticket on this, so I'll wait on that before I try acting on your suggestion. By the way, what did you mean by "Make sure popups are enabled for Evernote.com" ? Where is that "setting"? If it is obvious, then tentatively consider me as a candidate for the oblivious award. I do realize that members who respond on the forum do so as a service without compensation. I also realize that a Level 5 user, who I assume is at peak familiarity with Evernote, may find it irksome replying to a forum question which should have been directed to support. So, I did direct a question to support. But, now what? Do not misinterpret this as a silly question. When I contacted support yesterday it was maybe the third time in 10+ years and things have changed. I am unfamiliar with what to expect in the way of a reply and its possible timing. I submitted it late Friday Pacific time. Is there 7x24 support? I don't think there was a ticket number for my submittal. Should there have been? I did not receive any confirmation. Should I have gotten an email confirmation of my submittal? Did there used to be a support page for submittals to support, where you could view your item and see whether your question had been replied to yet? Also, please mention, on which of evernote's sites (evernote for web, evernote contact, or evernote forum) did you originally find the link you gave me for submitting a ticket? Maybe all this is "prosaic" (ie., in the sense of "commonplace"), but I'd appreciate your response. Thank you, Mister Elephant. Rick p.s. Back in the 20th century (remember that one?), Nicholas Von Hoffman once wrote in his Chicago newspaper column that PhD dissertations were effluvia for the spittoons of the professoriate. He thought academics were 'up in the clouds." I don't know how you can target such a small container from that altitude. I sincerely hope that my attempts to communicate my need for practical information clearly, respectfully, do not become effluvia for any container you have.

As in my other message, A Dark and Bloody Mystery, the web clipper in Edge may show that it has clipped, but the note does not show up in Evernote for web.

Despite the dramatic headline, I just want your attention because, in my little world, Evernote data loss is a deep concern. This is no rant. Data loss has not been a problem for ~10+ years. I'm obligated to prevent it recurring (I don't know how), or if I can't to consider an Evernote alternative. Issues: LOG-ON ACCESS: Months-long difficulty with web log-on suddenly resolves. Bending Spoons opening GIF would get stuck. MISSING NOTES: Discovered enormous gaps in recent notes, despite "successfully" using the web clipper 1. LOG-ON ACCESS: For at least 3 months until just today, I've been unable to open Evernote through MS Edge. Why this resolved suddenly I have no clue. For many years I've been accessing my notes mainly via web and have seldom used the Windows app. I've continually been using the clipper successfully in Edge to create notes over those 3+ months, despite being unable to view the saved notes. 2. MISSING NOTES: Upon finally accessing Evernote on the web for the first time in a long, I noticed that the most recent note was for about 30+ days ago, September 16, 2024, despite having created easily 100 notes since then using the clipper. The clipper always would indicate it had successfully performed. I then realized that the note prior to the most recent one of September 16, 2024, was dated May 30, 2024, an interval of about 115+ days between those dates. During that interval I've created hundreds of notes. It now seems that I should not trust the clipper, even when it says it worked. I don't think I've ever had a big loss of data with Evernote before. (see same color paragraph below for caveat) I wonder whether I should bail. It would be disheartening. It would be a burden trying to be sure any migration did not result in further data loss. I don't know what my options are. I've had faith the company would become more responsive, and it has. A couple of years ago I recall noticing in the Windows app that some much older notes from about 10 years ago were blank. They were so old, I was less troubled. Noticing those blank or corrupted notes was one of the reasons I began using the Windows app less often, wondering whether there was corruption in the Evernote database on my PC. I hope this is clear and helpful. I look forward to your advice. I appreciate your "most kind and noble attention".* Thanks, Incredimetabeta, AKA Rick * "most kind and noble attention," a phrase from House Rent Rag, by the Dixieland Jug Blowers recorded at the Webster Hotel in Chicago, Illinoise, December 11, 1926 released on a 1927 record, paired with "Don't Give All The Lard Away."

For months I've been unable to log on to Evernote from Edge version 129.0.2792.89 (Official build) (64-bit). It stalls at the Bending Spoons gif. (By the way, the web clipper works fine. If I try to see the web version of the note I've just created, that's when it stalls out.) Is this a widespread issue? How can I resolve it?

I"m unable to clip a search result page within Youtube. The page is NOT an individual video. It's a page YT presents as a search result. Please excuse if the Clipper log below should have been submitted elsewhere. If I should have submitted it through the regular site's help page, my apologies. I cannot post it there. It's been difficult-to-impossible to log onto the site for about 3+ months. (Note that I've separately submitted a forum post asking for assistance on this logging-in difficulty, in which the Bending Spoons gif just keeps rotating. Below is the log for the failure to clip. I'm using Microsoft EdgeVersion 128.0.2739.67 (Official build) (64-bit). Evernote Web Clipper 7.35.0.1d54e7c Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36 Edg/128.0.0.0 Clipper core: 2.0.1-undefined Locale: en-US 45329917 experiments status: {} 2024\9\16 18:46:30 LOG: ---------------------------------------- 2024\9\16 18:46:30 LOG: Evernote Web Clipper 7.35.0.1d54e7c Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36 Edg/128.0.0.0 Clipper core: 2.0.1-undefined Locale: en-US 2024\9\16 18:46:30 LOG: ---------------------------------------- 2024\9\16 18:46:30 LOG: Evernote Web Clipper 7.35.0.1d54e7c Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36 Edg/128.0.0.0 Clipper core: 2.0.1-undefined Locale: en-US 2024\9\16 18:46:30 LOG: Using service: https://www.evernote.com 2024\9\16 18:46:31 LOG: detected auth in slots Array:[0] 2024\9\16 18:46:31 LOG: Reloading account in slot 0 2024\9\16 18:46:31 LOG: Got user name: "Redacted for privacy" (45329917). 2024\9\16 18:46:31 LOG: 45329917: Sync started 2024\9\16 18:46:31 LOG: 45329917: Sync from USN: 1561519 2024\9\16 18:46:31 LOG: 45329917 experiments status: {} 2024\9\16 18:46:31 LOG: 45329917: Purging 0 notes. 2024\9\16 18:46:31 LOG: 45329917: Sync completed USN: 1561519 2024\9\16 18:46:31 LOG: 45329917: Sync finished 2024\9\16 18:49:52 LOG: ------ Button clicked ------- 2024\9\16 18:49:52 LOG: Reloading account in slot 0 2024\9\16 18:49:52 LOG: Got user name: "Redacted for privacy" (45329917). 2024\9\16 18:49:52 LOG: 45329917: Sync started 2024\9\16 18:49:52 LOG: 45329917: Sync from USN: 1561519 2024\9\16 18:49:52 LOG: 45329917: Purging 0 notes. 2024\9\16 18:49:54 LOG: 45329917: Sync completed USN: 1561519 2024\9\16 18:49:54 LOG: 45329917: Sync finished 2024\9\16 18:49:55 LOG: Get recommendations for account ID: 45329917 , user ID: 45329917 , user slot: null , account type: Personal 2024\9\16 18:49:55 LOG: 45329917: Sync started 2024\9\16 18:49:55 LOG: 45329917: Sync from USN: 1561519 2024\9\16 18:49:55 LOG: 45329917: Sync completed USN: 1561519 2024\9\16 18:49:55 LOG: 45329917: Sync finished 2024\9\16 18:50:04 LOG: Device Info Object:{"client":{"type":"browser","name":"Microsoft Edge","version":"128.0","engine":"Blink","engineVersion":""},"os":{"name":"Windows","version":"10.0","platform":"x64"},"device":{"type":"desktop","brand":"","model":""},"bot":null} 2024\9\16 18:50:33 LOG: Device Info Object:{"client":{"type":"browser","name":"Microsoft Edge","version":"128.0","engine":"Blink","engineVersion":""},"os":{"name":"Windows","version":"10.0","platform":"x64"},"device":{"type":"desktop","brand":"","model":""},"bot":null} 2024\9\16 18:52:06 LOG: ------ Button clicked ------- 2024\9\16 18:52:07 LOG: Reloading account in slot 0 2024\9\16 18:52:07 LOG: Got user name: "Redacted for privacy" (45329917). 2024\9\16 18:52:08 LOG: 45329917: Sync started 2024\9\16 18:52:08 LOG: 45329917: Sync from USN: 1561519 2024\9\16 18:52:08 LOG: 45329917: Purging 0 notes. 2024\9\16 18:52:09 LOG: 45329917: Sync completed USN: 1561519 2024\9\16 18:52:09 LOG: 45329917: Sync finished 2024\9\16 18:52:09 LOG: Get recommendations for account ID: 45329917 , user ID: 45329917 , user slot: null , account type: Personal 2024\9\16 18:52:10 LOG: 45329917: Sync started 2024\9\16 18:52:10 LOG: 45329917: Sync from USN: 1561519 2024\9\16 18:52:11 LOG: 45329917: Sync completed USN: 1561519 2024\9\16 18:52:11 LOG: 45329917: Sync finished 2024\9\16 18:52:20 LOG: Device Info Object:{"client":{"type":"browser","name":"Microsoft Edge","version":"128.0","engine":"Blink","engineVersion":""},"os":{"name":"Windows","version":"10.0","platform":"x64"},"device":{"type":"desktop","brand":"","model":""},"bot":null} 2024\9\16 18:52:23 LOG: Capturing content with fullPage 2024\9\16 18:52:24 LOG: HTMLSerializer: styles fetched and starting serialization 2024\9\16 18:53:34 LOG: progess Object:{"total":32658,"done":534} 2024\9\16 18:53:39 LOG: progess Object:{"total":32658,"done":1031} 2024\9\16 18:53:43 LOG: progess Object:{"total":32658,"done":1506} 2024\9\16 18:53:48 LOG: progess Object:{"total":32658,"done":1989} 2024\9\16 18:53:51 LOG: progess Object:{"total":32658,"done":2478} 2024\9\16 18:53:54 LOG: progess Object:{"total":32658,"done":2952} 2024\9\16 18:53:58 LOG: progess Object:{"total":32658,"done":3426} 2024\9\16 18:54:03 LOG: progess Object:{"total":32658,"done":3901} 2024\9\16 18:54:08 LOG: progess Object:{"total":32658,"done":4378} 2024\9\16 18:54:11 ERR: serialize failed! Object:{"code":"SERIALIZE_TIMEOUT"} 2024\9\16 18:54:11 ERR: Channel: Message 'captureContent' failed with error: SRLZ/SERIALIZE_TIMEOUT 2024\9\16 18:54:11 ERR: Channel: Error in handleResponse SRLZ/SERIALIZE_TIMEOUT captureContent null 2024\9\16 18:54:11 ERR: Could not clip the page CLPERR: SRLZ/SERIALIZE_TIMEOUT Error at y.fromAny (chrome-extension://llhcnbijpnechllogkacbcjmkcgjbjfi/commons.js:2:2969702) at rn._createSerializerError (chrome-extension://llhcnbijpnechllogkacbcjmkcgjbjfi/commons.js:2:1266331) at rn._serializeWithFrames (chrome-extension://llhcnbijpnechllogkacbcjmkcgjbjfi/commons.js:2:1265469) at async rn.serialize (chrome-extension://llhcnbijpnechllogkacbcjmkcgjbjfi/commons.js:2:1265814) 2024\9\16 18:54:11 ERR: Channel: Message 'tabClipper.clip' failed with error: SRLZ/SERIALIZE_TIMEOUT 2024\9\16 18:54:11 ERR: Channel: Error in handleResponse SRLZ/SERIALIZE_TIMEOUT tabClipper clip 2024\9\16 19:01:10 LOG: ---------------------------------------- 2024\9\16 19:01:10 LOG: Evernote Web Clipper 7.35.0.1d54e7c Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36 Edg/128.0.0.0 Clipper core: 2.0.1-undefined Locale: en-US 2024\9\16 19:01:10 LOG: Using service: https://www.evernote.com 2024\9\16 19:01:10 LOG: detected auth in slots Array:[0] 2024\9\16 19:01:10 LOG: Reloading account in slot 0 2024\9\16 19:01:10 LOG: Got user name: "Redacted for privacy" (45329917). 2024\9\16 19:01:10 LOG: 45329917: Sync started 2024\9\16 19:01:10 LOG: 45329917: Sync from USN: 1561519 2024\9\16 19:01:10 LOG: 45329917 experiments status: {} 2024\9\16 19:01:10 LOG: 45329917: Purging 0 notes. 2024\9\16 19:01:10 LOG: 45329917: Sync completed USN: 1561519 2024\9\16 19:01:10 LOG: 45329917: Sync finished 2024\9\16 19:01:59 LOG: ---------------------------------------- 2024\9\16 19:01:59 LOG: Evernote Web Clipper 7.35.0.1d54e7c Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36 Edg/128.0.0.0 Clipper core: 2.0.1-undefined Locale: en-US 2024\9\16 19:01:59 LOG: Using service: https://www.evernote.com 2024\9\16 19:01:59 LOG: detected auth in slots Array:[0] 2024\9\16 19:01:59 LOG: Reloading account in slot 0 2024\9\16 19:01:59 LOG: Got user name: "Redacted for privacy" (45329917). 2024\9\16 19:02:00 LOG: 45329917: Sync started 2024\9\16 19:02:00 LOG: 45329917: Sync from USN: 1561519 2024\9\16 19:02:00 LOG: 45329917 experiments status: {} 2024\9\16 19:02:00 LOG: 45329917: Purging 0 notes. 2024\9\16 19:02:00 LOG: 45329917: Sync completed USN: 1561519 2024\9\16 19:02:00 LOG: 45329917: Sync finished 2024\9\16 19:03:18 LOG: ---------------------------------------- 2024\9\16 19:03:18 LOG: Evernote Web Clipper 7.35.0.1d54e7c Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/128.0.0.0 Safari/537.36 Edg/128.0.0.0 Clipper core: 2.0.1-undefined Locale: en-US 2024\9\16 19:03:18 LOG: Using service: https://www.evernote.com 2024\9\16 19:03:19 LOG: detected auth in slots Array:[0] 2024\9\16 19:03:19 LOG: Reloading account in slot 0 2024\9\16 19:03:19 LOG: Got user name: "Redacted for privacy" (45329917). 2024\9\16 19:03:19 LOG: 45329917: Sync started 2024\9\16 19:03:19 LOG: 45329917: Sync from USN: 1561519 2024\9\16 19:03:19 LOG: 45329917 experiments status: {} 2024\9\16 19:03:19 LOG: 45329917: Purging 0 notes. 2024\9\16 19:03:20 LOG: 45329917: Sync completed USN: 1561519 2024\9\16 19:03:20 LOG: 45329917: Sync finished

The Bending Spoons gif keeps spinning. Using Microsoft EdgeVersion 128.0.2739.67 (Official build) (64-bit)

Is there more than one way to respond to someone's reply to my discussion forum question? That is, AFTER CREATING A TOPIC/QUESTION and RECEIVING REPLIES: How [by what method(s)] can I reply specifically to another member's particular reply to a question topic I've created? Is the only method clicking on the link whose title for the entire page is something like "reply to question"? Or is there some means to click specifically on a particular member's response to my question? #1 would mean my reply to someone's reply is among all of the replies to the original question. #2 would (presumably) mean that my response to someone's reply is visually associated specifically with their reply.

Is there a place where I can seen messages I have sent directly to other members?

What must I do to customize my Home page in Evernote for Web? It's my understanding that I should click the Customize button in the "upper right corner" of my browser to customize Evernote for Web's "Home." That's the advice given by the following help page: Customize Home – Evernote Help & Learning A.K.A. -- {https://help.evernote.com/hc/en-us/articles/360058119773-Customize-Home#:~:text=save your changes.-,Web,Click the "Change" button.} But when I log in to Evernote for web in my Edge browser window, I find that in the upper right corner I see this: Is this the "Customize button" ? It does not appear to be. This is baffling or, as Samuel L. Clemens might say, It is a dark and bloody mystery. Pray tell, what must a customer do to customize their Home page in Evernote for Web?

Solution for Edge until the ostensibly working v30 is available for it. Open evernote on web, create note, perform a "select all" on wikipedia page, drag and drop it onto newly created note. Keep calm and carry on, until such time as v30 is available for Edge. Then clip every single Wikipedia page. That'll show 'em.

How can I stop my Galaxy S9+ from syncing? I'm concerned it may "BRICK" my phone it fully syncs all my notes. I think my notes total about 75+ GB. It's partially synced (about 12%). Eventually, I can increase the memory on the phone, but I'd like to find an immediate "fix before brix." Please advise, thanks.