Momofthrees 4 Posted August 28, 2016 Share Posted August 28, 2016 I downloaded the latest version today and every time I close out of Evernote, I have to reinstall the program to get back into the program. I have had to reinstall it three times today alone. Can this please be fixed quickly? Link to post
Level 5* gazumped 8,069 Posted August 28, 2016 Level 5* Share Posted August 28, 2016 Hi. It's unlikely that this can be 'fixed' since (AFAIK) most other folks have managed to install the app successfully. It sounds like the process didn't work so well for you. Sometimes there's a copy of the actual installation package left on your desktop, and clicking on that 'reinstalls' the package each time, even though it is actually already installed on your system. Do you start Evernote by clicking the icon? Or by finding the app in the start menu of your computer? If starting Evernote from the All Apps menu doesn't work on your system, please sync your account, then File > Exit Evernote and uninstall / restart / reinstall Evernote on your system. Link to post
Level 5* DTLow 5,240 Posted August 28, 2016 Level 5* Share Posted August 28, 2016 14 hours ago, Momofthrees said: I downloaded the latest version today and every time I close out of Evernote, I have to reinstall the program to get back into the program. I have had to reinstall it three times today alone. Can this please be fixed quickly? I'd recommend contacting support and opening a ticket Contact Evernote Support Link to post
Level 5* CalS 4,797 Posted August 28, 2016 Level 5* Share Posted August 28, 2016 13 hours ago, Momofthrees said: I downloaded the latest version today and every time I close out of Evernote, I have to reinstall the program to get back into the program. I have had to reinstall it three times today alone. Can this please be fixed quickly? It happened to me as well. If I remember correctly to fix it, once EN was running I: Did a File - Exit Unpinned EN from the task bar. Started EN from the shortcut on the desktop Pinned EN at that point. 1 Link to post
Level 5* CalS 4,797 Posted August 28, 2016 Level 5* Share Posted August 28, 2016 44 minutes ago, DTLow said: I'd recoomend contacting support and opening a ticket Is that Canadian? 1 Link to post
Momofthrees 4 Posted August 28, 2016 Author Share Posted August 28, 2016 THanks csihilling! I think the problem is that it's not shutting totally. I have had to shut out of it to get the left hand list of tags to resort and if I wait about 3-4 minutes it will reopen, but if I try to go right back in, it will not. This new version seems to be "not responding" a great deal more than the version I had before as well. 1 Link to post
Level 5* CalS 4,797 Posted August 29, 2016 Level 5* Share Posted August 29, 2016 2 hours ago, Momofthrees said: THanks csihilling! I think the problem is that it's not shutting totally. I have had to shut out of it to get the left hand list of tags to resort and if I wait about 3-4 minutes it will reopen, but if I try to go right back in, it will not. This new version seems to be "not responding" a great deal more than the version I had before as well. Glad it worked. FYI, I haven't noticed any performance issues. If you like you can hold the Ctrl key while pressing the Help option in the menu bar. Then press Recreate Full Text Search Index. That may speed up your system. Link to post
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