ADIGA 0 Posted June 4, 2014 Share Posted June 4, 2014 hi i have a bug or you can say lack of support to right side written language i will attach a photo and it will explain Link to comment
megsaint 441 Posted June 4, 2014 Share Posted June 4, 2014 Submit it as a support ticket. The link is in my signature. Link to comment
Diego G 0 Posted March 30, 2016 Share Posted March 30, 2016 I don't see the link for support in your signature, there's a bug that's killing me and I'd really like to report it Link to comment
Level 5* JMichaelTX 4,118 Posted April 1, 2016 Level 5* Share Posted April 1, 2016 On 3/30/2016 at 0:43 PM, Diego G said: there's a bug that's killing me and I'd really like to report it I recommend that everyone who experiences a bug to submit a bug report. This will make sure that Evernote is aware of the issue, provide your environment data to help identify/fix the issue, and put more pressure on Evernote to fix. Submit a BUG report via an EN Support Ticket. In the Support Form, select "Report a bug", and start the Ticket Title with "BUG: " to make it clear. Reporting a bug should be available to all users, including Free Account owners. Other Ticket types available to Free users are "Data Loss", "Crash", & "Sync Issue", "Payment/Billing Issue", and "Log in issues". 1 Link to comment
storbror 0 Posted August 11, 2017 Share Posted August 11, 2017 I get stuck in an infinite loop between this page: https://help.evernote.com/hc/da/requests/new?ticket_form_id=176617 And this page: https://help.evernote.com/hc/da/articles/208314078 How do I send a freakin ticket?? Link to comment
Level 5* DTLow 5,744 Posted August 11, 2017 Level 5* Share Posted August 11, 2017 7 hours ago, storbror said: How do I send a freakin ticket?? Note: ticket subission is only available for paid accounts After answering the questions, there is a submission button at the bottom of the page Link to comment
FredB73 1 Posted August 13, 2017 Share Posted August 13, 2017 So Evernote create bugs to make people pay for there tool ... what a nice philosophy !!! 1 Link to comment
storbror 0 Posted August 14, 2017 Share Posted August 14, 2017 On 11/8/2017 at 5:19 PM, DTLow said: Note: ticket subission is only available for paid accounts After answering the questions, there is a submission button at the bottom of the page Thank you. That's frustrating but somewhat understandable. Link to comment
gjbrns 0 Posted September 28, 2017 Share Posted September 28, 2017 is it the case that you have to be a paid account to report a bug? I can't seem to find any way to contact evernote. none of the suggestions seem to work. Link to comment
storbror 0 Posted September 28, 2017 Share Posted September 28, 2017 14 minutes ago, gjbrns said: is it the case that you have to be a paid account to report a bug? I can't seem to find any way to contact evernote. none of the suggestions seem to work. Yes. That is exactly what the replies above state. Link to comment
Level 5* jefito 5,598 Posted September 28, 2017 Level 5* Share Posted September 28, 2017 3 hours ago, gjbrns said: is it the case that you have to be a paid account to report a bug? I can't seem to find any way to contact evernote. none of the suggestions seem to work. If you report a bug in the forums, Evernote will see it. If they need further explanation, they will ask. Link to comment
gjbrns 0 Posted September 28, 2017 Share Posted September 28, 2017 Recently I have had long strings of nonsense appearing in one of my notes where I keep important data. I suspect some data may have been deleted. I need help with this but 'help' suggestions don't seem to work for me and I need contact with a human being to sort this out. Link to comment
Level 5* DTLow 5,744 Posted September 28, 2017 Level 5* Share Posted September 28, 2017 42 minutes ago, gjbrns said: I need contact with a human being to sort this out. Enhanced support is available for paid accounts. You can subscribe for a single month Link to comment
Randy Zeitman 19 Posted July 13, 2021 Share Posted July 13, 2021 I have Premium. Every time I try to submit a report, any browser, I am logged out ... "You have logged out of Evernote." So I'm going to report it here. Synced notes don't show up in the Notes view unless I search for them. That is, I make notes on iOS, they sync to a Notebook (not inbox), but don't show in the (All) Notes view unless I edit it further or search for it. Link to comment
Level 5 PinkElephant 8,807 Posted July 13, 2021 Level 5 Share Posted July 13, 2021 Does this work ? https://help.evernote.com/hc/en-us/requests/new Link to comment
Zach127 1 Posted November 6, 2021 Share Posted November 6, 2021 That's bizarre. Why allow users with a free account go through all the support filters only to not allow them to submit tickets at the end? Evernote, I'm even less likely to upgrade now. Link to comment
Level 5 PinkElephant 8,807 Posted November 6, 2021 Level 5 Share Posted November 6, 2021 Free users have no access to personal support. There is no reason to give it to them just to convince anybody to subscribe. If subscripted it simply is part of the package. The way to Support is similar, just for Free it ends with the Forum. Subscribers have the additional options of a ticket, or the chat. Subscribers are the people who pay for having other people being around to help them (and for everything else). Link to comment
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now