Unable to create new notes on Android

[caljewel 8]

I can't believe it: First (as mentioned in my other topic), I'm not able to clip any notes from the app, now I can't even create any new notes on my android Evernote app! I can edit current notes, but when I hit the green new button, the new note page opens up but everything is grayed out, with no title and no cursor, just a blank page that doesn't allow me to do anything. This is getting from bad to worse.

I'm using a Moto G 5G (2022). I've uninstalled the app, rebooted the phone, and reinstalled the app several times and I still can't start any new notes. I do everything on Evernote. PLEASE HELP!! 🙏🏾😭

[Dave-in-Decatur 4,014]

This one will probably have to go to Support (Settings > Support in the app). Being other users, our superpowers are sadly limited. 🙂 What version of the app do you have?

[caljewel 8]

I have the latest version of the app - 10.81.0. I've reached out to support to create a ticket and it's been a little over a week and I'm still waiting to hear back. Not a peep!

[BenM 6]

I'm having the same issue.

I have really large notebooks and wondering if this might be causing the problem, eg 80,000 notes. (Been using since 2008)

[BenM 6]

34 minutes ago, BenM said:

I'm having the same issue.

I have really large notebooks and wondering if this might be causing the problem, eg 80,000 notes. (Been using since 2008)

I'm using a Samsung s22 ultra, have tried deleting cache, data, uninstalling and reinstalling. Still the same issue. Have logged a help ticket too but not holding my breath on getting a response - have heard that since new owners the support is awful

[promosinc 17]

I'm in the same boat - tearing my hair out. I'm wondering - do these same issues occur on the EN iOS version for iPhones, iPad Minis and iPads? I hate the thought of switching as I'm pretty heavily invested in Android, but with upwards of 27,000 notes, I'm thinking it may be worth it to have at least one Apple device, assuming EN wrote a better version for Apple devices. Years ago, they used to say, EN was much more Apple-friendly. Maybe that carried over to the big rewrite. If there are any Apple users out there, could you comment, please? 

I also want to point out that this issue of not being able to create new notes (which I'm experiencing as well) was raised back in 2021 (I posted and others posted) and created support tickets. The response from EN was that it was a known issue, they were working on a fix, and in the meantime the workaround involved renaming the old default notebook in EN for the Web. I haven't tried that yet, but I plan to tomorrow. The issue was the new version did not recognize the old default notebook as the new default notebook, so essentially there is no default notebook in Android EN. What I'm finding is that if I'm trying to create a note in NOTES (previously ALL NOTES), I can't do it, but if I create a new notebook or go to any existing notebook, I can create notes there. 

For now, I created a new notebook and I'm successfully creating new notes in that notebook. I plan to move those notes to my old default notebook once I can get the Android app to recognize it as my default notebook.

Other issues I'm having - almost impossible to add multiple tags in Android EN. I've found a very slow way to do it (I have hundreds of tags), but I'm hoping once the default notebook is established, it might resolve.

Another issue is the share from Chrome (web clipper function) is not working.

Everything I dreaded about leaving the legacy Android version has come true. 

 

[PinkElephant 9,003]

The iOS client works acceptable since 10.6, and pretty fine since 10.10 (yes, six and ten). There are a few unresolved issues, but nothing critical.

I doubt it is the client software. iOS is simply straightforward, not having a wild bunch of makers, that install skins and bloatware on top of the core OS. One more big difference are keyboards - on iOS most devices run the standard.

What I hear about the Android client is some users have a lot of claims, and for others it is working fine. No idea why.

[promosinc 17]

Thank you for that information, PinkElephant. My phone is a Pixel 7, so I'm running pure Android and I use Google's Gboard. No bloatware, as with some Android devices. I'm going to try to tackle the default notebook issue and hoping that will resolve some of this. I will report back, whether or not I'm successful. 

[caljewel 8]

Hey Promosinc, THANK YOU SO MUCH!!! You were right, that was the solution all along - I just had to choose a default notebook and it solved both issues. I'm now able to clip articles as well as create new notes! I was able to do it with both Evernote desktop and Evernote web, both allowed me to choose my default notebook. I need to remember that as a way to troubleshoot Evernote in general - just switch my default notebook on desktop, then sync, then close out and reopen and then go back and choose my original notebook. That has helped in the past but I completely forgot about doing it this time. Thanks again!!!!

[BenM 6]

1 hour ago, caljewel said:

Hey Promosinc, THANK YOU SO MUCH!!! You were right, that was the solution all along - I just had to choose a default notebook and it solved both issues. I'm now able to clip articles as well as create new notes! I was able to do it with both Evernote desktop and Evernote web, both allowed me to choose my default notebook. I need to remember that as a way to troubleshoot Evernote in general - just switch my default notebook on desktop, then sync, then close out and reopen and then go back and choose my original notebook. That has helped in the past but I completely forgot about doing it this time. Thanks again!!!!

Yes, Thanks!

Evernote Android is now finally working for me again!

I couldn't select a default notebook from within the android app (there were no notebooks displayed in the dialogue to select from). But after changing default notebook and changing it back on the web client (or it may have been the desktop app), it becomes available in the android app. I can now share screenclips, photos, web pages etc to evernote and create notes from these, as well as in the app - just like i used to ages ago.

[VincentC 387]

@promosinc, for what it's worth, I run Evernote on a Pixel 6 and it works fine.

 

Vinnie

[promosinc 17]

6 hours ago, caljewel said:

 

caljewel and BenM - so you didn't have to rename your old default notebook - just select it on the web or desktop client? The older fix - back in 2021 required renaming it. I'm so glad it worked for both of you. I'll be trying it myself later today. 

[BenM 6]

5 hours ago, promosinc said:

caljewel and BenM - so you didn't have to rename your old default notebook - just select it on the web or desktop client? The older fix - back in 2021 required renaming it. I'm so glad it worked for both of you. I'll be trying it myself later today. 

It seemed to work for me by just choosing a different notebook as a default, applying the change, closing settings, then going back in and changing the default notebook back to the original one. Good luck! Be interested to know what works for you. 

[promosinc 17]

Thank you, BenM. I'll post - looks like it will be the weekend before I get it done. 

[bill77 10]

I found another easy workaround that doesn't involve renaming the notebook. I wrote this out earlier.

TL;DR: switch from dark mode to light mode and back*

I've seen other users besides us  report this problem on a Moto G series of phones. My intuition kept me on legacy versions of Evernote until I was absolutely forced into using it, given my long history with app breaking bugs and the need for obnoxious workarounds when doing major updates.   And sure enough, the second I installed the new version, I had the blank screen/freeze issue when trying to create a note.  Trying to pull workarounds out of my a@# like I was used to having to do didn't work, nor from the a@# of the internet, such as trying to create a note from the widget or via a task (which also didn't work).  Uninstalling/reinstalling/clearing cache, none of that worked.  None of the 3 or 4 updates since installing this version solved it (didn't expect they would).

I have been stuck emailing myself notes tagged in Gmail in hopes to file to Evernote "at a later date" from my phone and tagging it there, but it's already too messy and will be an ordeal to backlog on my desktop Evernote:  I am shocked the web based version works as well as it does, because if it didn't, I would be hosed.  That's literally the only improvement I've experienced in the "post legacy" era of Evernote; a very functional web based version... but that's not always practical, especially on a phone.

*Well, after months of being on crippleware when not chained to a PC, on a whim I wondered if it was something as dumb as Evernote's dark mode not playing nice with my phone.  I switched to light mode within the app, and it appeared to hang in the exact same way, so I put it down.  But for the first  time, after leaving it on, the note editor eventually popped up!  I tested it and wrote and saved a note, and it worked.  Just to see, I put it back to dark mode, and decided to be patient. Same deal; it appeared to hang like normal, but this time the note editor appeared.  This probably tops my list of the dumbest workarounds I've had to resort to for Evernote that somehow worked, but for now, it's working, and is repeatable.  I can deal with some ridiculous lag to start a new note after months of being stuck with not being able to at all. I was always able to edit older notes (when I was lucky enough to get them to load, that is. But that issue goes back to 2009 for me, when it comes to their mobile apps on every device I've ever owned). This somehow fixes the clipper too.  This warrants a separate post, of course, I'm just adding it for context since I gave the browser version some love on this post before it "pulled an Evernote" on me.

 

UPDATE: 07-07-24:   I see that this Evernote 10*.* issue has been reported as far back as 2021 with Moto G users. I just didn't run into it as I didn't update from legacy until I absolutely had to. (I wonder where my trepidation came from?!).  Also, around the last week of June 2024 I have to retract my "suprised praise" for the fully functional web based version which used to be a slog to use, now flat out hangs ANY browser I throw at it when loading past notes that up until 2 weeks ago, loaded like a breeze.  Chrome, Firefox, Superium (Chromium based) on a Windows machine, and any browser I throw at it on a Linux virtual machine.  On the non virtual machine, 95% of past notes (not huge ones, not ones that have ever struggled to load before), cause the tab to bleed memory and cause the browser to "run out of memory", and sure enough in task manager the two tabs I would have open would shoot up to 12 out of 16 gb (from the usual average 7 in use) until crashed state. I didn't magically downgrade my machine in the two weeks since this change had taken place when I had been using (to my shock) the web based version like a breeze (because crippled Android app for Moto users).  As far as the VM, on a full update Linux Mint install (or others), fully updated browser, there was simply a failure to load period.  Up until the end of June, I could have a dozen tabs open and load all of these older notes with no issue on any of those browsers (aside from the VM).

Even with my "workaround" to get the Android version to create notes (in a painful way), there are still several hangups. Massive glitches when tagging, search is a toss a coin situation if it will work, and weird Ui glitches that require you to tap off to the side of buttons (when adding tags, for instance).