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promosinc

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  1. Just an update - at around 5 AM yesterday (3.26.24), I lost access to the legacy Evernote app on my Pixel 7, as anticipated. There was a message saying "authentication failed" with a link to update, which, of course, I was forced to do. I'm trying to push through the learning curve. What is disappointing to me is that at least one of the issues which I (and others) complained about in 2021 and that we were told at that time, by the Evernote team, was a known issue and being worked on, was never fixed - that issue was that the updated Android Evernote app failed to recognize or list the default notebook, and consequently, new notes could not be added, apparently because Evernote does not know where to add them. To be clear, my existing notes were not lost, but the inability to add new notes was the main reason I decided to return to the legacy version at that time. When I say the default notebook does not appear in the list, I am referring to the hamburger menu which is in the lower left corner under Notebooks. Oddly, if I scroll down to "Notebooks" on the Home page and scroll horizontally across the Notebook cards to the far right card labeled "Notebooks" and tap on that, my default notebook appears by name but the number of notes is not displayed as it is for every other notebook (if I click on it, it displays the number of notes) and a "Default Notebook" also appears in the list with 0 notes. I have tried to name the default notebook, but I can't. So I will attempt to rename my default notebook on the web, which was the workaround given to me by the Evernote team in 2021.
  2. Thank you, PinkElephant. I thought there was a setting on my Evernote Android app to turn off syncing, but apparently not. I think for now I will not update and see what happens tomorrow -- whether I can still access my notes from the legacy app. If not, I will update. I'm duplicating all the locked notes I can find at this point and syncing them to the server.
  3. I think I misunderstood when I asked if by going offline, you meant signing out of my account. I think you were telling me there is a setting in the app on my phone to turn off syncing. So is your suggestion to turn off syncing on my Pixel 7 still valid? Will I still be able to see those notes, including the locked ones that did not sync to the server, using the legacy app on my phone -- or will that app become unavailable, as I experienced on my Kindle Fire a few months ago? I very much appreciate your help and advice -- thank you, gazumped. I am currently scrolling through my notes on my phone looking for any with the failed upload icon. If I can at least get the last few years, that will be most of the important ones. So far I've only found two left, but I have a long way to go.
  4. Thank you for your response, gazumped. Just to make sure I understand your suggestion - to "take my phone offline" - how do I do that - do I just sign out of my account? I was expecting if I do nothing, by tomorrow everything would just disappear from my phone because on my Kindle Fire, several months ago my Evernote app opened with a message saying "Version unsupported. Please update Evernote" and when I clicked update, it took me to the old version in the Kindle Fire's app store, which shows my app as "open" - and the whole process begins again in an endless loop. So on my Fire, I've had no access to my notes for months. That was the only version of Evernote their app store offered. The version I'm running on my Google Pixel 7 was downloaded from the APK mirror site. It's 8.13.3. If I do nothing (or should I sign off?) won't I get that same "version unsupported" message and lose access to my notes?
  5. I know this is last minute, as I have been using an old version of Evernote on my Google Pixel 7 and will have to update today as Evernote alerts that my version will stop working on March 26. I have two questions - the first includes an explanation of the situation I'm facing. FIRST QUESTION Because I create and update almost all of my notes on my Android phone, and some of them were randomly “locked" by Evernote - an issue which I believe was never resolved by the Evernote team - those locked notes did not sync, so they reside only on my phone. When Evernote syncs from my phone, there is a banner that appears at the top of the screen indicating which uploads failed (the locked notes). I have tried to find those notes, but the banner scrolls very quickly. For the ones I've identified, I have done a " copy and paste” to a new note and those notes have synced successfully. I'm not sure I've identified all the locked notes, however, because I have occasionally opened a note on my phone that has a gray padlock at the bottom (indicating it was locked by Evernote), but does not show the red alert in the thumbnail indicating it did not sync. This alert appears in the thumbnails as a red triangle containing a white exclamation point. I'm not exactly sure how that happens (locked but without a " failed sync” icon) - perhaps Evernote locked it after it was created and it synced once, but then I never added to it, so it didn't generate the red alert in the thumbnail. With almost 24,000 notes in my main notebook, it's been impossible to find the padlocked ones - unless there's a way to search for them. If there is, could someone explain how. SECOND QUESTION In an attempt to save those notes I can see only on my phone, which is my complete set of notes, I tried to create offline notebooks. My plan was to save those notebooks either to my phone or back up to Google Drive, so I would have some way to access the locked notes. I have been able to create offline notebooks on my phone for my smaller notebooks, but for the large one with almost 24,000 notes, it fails to complete the process. It starts, then fails and starts again. Furthermore, I cannot locate the offline notebooks on my phone, so I can't access them or back them up. I tried to search this forum, but I only found some older posts (2014, I think) which seemed to indicate there was no way to locate or access the offline notebooks on my phone in order to back them up. Is there any way to do this? And are there limits on the size of offline notebooks which is why my largest notebook cannot seem to successfully create an offline version I apologize for asking at the last minute. I keep trying new strategies, but all of them have failed.
  6. Thank you for the encouragement, Dave-in-Decatur. I wish I could recall what the biggest issues were for me. I did "accidentally" come face-to-face with the updated version not that long ago on my Pixel 7. I have had to manually update my other apps daily in order to avoid Evernote updating and I must have accidentally updated Evernote because when I opened it, there was the new version - and I did have the same issues as in the past. I apologize for not clearly recalling what they were, but I fear I will know that rather quickly when I update - and I will be most grateful for assistance from the members of this forum.
  7. Thank you, agsteele. I will do as you suggested this weekend. Yes, with the Kindle Fire, which I've had for a few years, I was surprised to see the app for the older version when I first purchased it. The red banner just started appearing on the Fire last week. Is it still necessary to rename my default folder when moving to the updated versions? I remember that being an issue when the new versions first came out.
  8. Thank you for your responses. How can I contact Evernote tech support to get assistance with the issues I would be having with the new versions, though?
  9. I am at a loss as to how to create a support ticket or reach out to Evernote tech support in any manner. I have older versions of Evernote installed on my PC, Android Pixel 7 and Kindle Fire 7 tablet. I cannot find a link under Help & Support on any of these apps. Could someone provide an email address or link for support. There have been red banners appearing (originally on my Pixel 7 but now on all three devices), warning that I must upgrade to the latest version to continue to use Evernote. I have upgraded on my Pixel in the past, and had a miserable experience. I'm sorry, but I no longer remember the exact details, but there were many functions I could no perform, so I returned to the older version. I'm not sure why Evernote cares which version I'm using other than I'm obviously not receiving updates, hence security risks, but if I cannot even find a way to connect with their tech support, I fear I will lose years and years of important notes. Without any explanation beyond the red banner with the alert to upgrade, I don't understand what exactly the consequences are for continuing to use the versions that work well for me. Will my account be closed? Will my notes be deleted? When would this take place?
  10. Thank you so much, Pink Elephant, for your very thorough answers and your guidance. It's greatly appreciated and I think I understand my options. At the risk of sounding like a total wuss, we just went through a very tricky cable to fiber optic conversion, and the tech was very specific about not messing with the fiber optic wire, so I'm a little panicked about cutting the connection. I will call Comcast after Thanksgiving and discuss this. I don't really want to give up my Plus subscription. Thank you again and a very happy Thanksgiving to you. I will report back if I can manage to save the old note.
  11. Thank you for your responses, PinkElephant. I have lost the old text on my Android phone and on my tablet, but I think on my desktop client (or app -- I'm on Windows 10), there is a setting to determine how often I want it to synch. So when I open it, I can see the synch icon spinning, in other words it has not already synched as it does with my other devices. But is there no setting at Evernote.com web that I can use to stop all syncing temporarily? I'm really not sure whether I'm running legacy or the updated version on my PC. It looks like legacy to me, and I'm most comfortable with that for now, but I just can't remember how I set it up last year when I got this new computer. If it is the legacy app or Windows client, is there anything I can do? I don't want to open it to check because then I will surely lose the old note. I want to remain with Plus for now, so updating to Personal is not the right choice for me.
  12. I accidentally deleted some text in one of my notes and I'm trying to retrieve it. I am an Evernote Plus paid user. All my other connected devices (Android phone, Kindle Fire tablet) seem to synch my Evernote notes in real time, but on my PC desktop there is a slight delay when I open Evernote and then synching begins, so I'm thinking this might be my best hope for retrieving the lost text. Could someone tell me how to turn off synching for Evernote just on my PC or temporarily for all devices? Do I do this on Evernote.com or would opening that force the sync to my desktop app?
  13. Cannot imagine how most of the items listed by Urban Ram could possibly be considered design features.
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