Inviting New User Not Working

[AlexLex 30]

I am trying to invite a New User.

I have 3 seats.

When I send the invitation link for the 3rd seat, the Email doesnt get through.

I can't open a support ticket (link not working on evernote website).

Can anyone help?

[gazumped 12,054]

Hi.  Device? OS? Evernote version? Subscriber?

[AlexLex 30]

2 hours ago, gazumped said:

Hi.  Device? OS? Evernote version? Subscriber?

Windows 11 Pro

Using Admin Console from Edge browser.

The dashboard says that the invite was successfully sent.

Tried to revoke access and invite again.

Tried the "Resend" button multiple times.

[agsteele 3,059]

I suspect you are referring to an Evernote Teams account since you mention 'three seats'.

If that's the case then I suspect that we will be unlikely to be able to give help since few of any of us have experience with Teams account admin.

I'd suggest that you raise a support ticket. Try doing that in a different browser. https://help.evernote.com/hc/en-us/requests/new

I'd suggest you use the Account support option.

I've no idea how speedily support is responding to assist Teams users.

[sytadx 0]

you have shown me that with an external link I can share a note with a non Evernote user. Finally! I will try anew to share with my siblings (all non evernote users) our mother’s medical history, so that they can view and edit it, instead of sending them a pdf after each update of my evernote-note.

 

 

 

 

Tutuapp 9Apps

[AlexLex 30]

Still no answer from Evernote after 5 days.

If any of you have a contact there, I'd be grateful if you'd pass the word on. 

This can't be serious.

[AlexLex 30]

It seems that the Email was not arriving because the account already had a personal Evernote account.

It seems like if an Email address is linked to a personal Evernote account, it cannot receive Evernote Teams invitations (which is a bit weird...).

This is still strange, as we were unable to close the personal account associated with this address. When we clicked on the "send confirmation code" button, the confirmation code never arrived either.

The solution was to send the invitation to another address.

[agsteele 3,059]

Use the option to add an extension to the Email address. If the user is abc@xyz.com then try abc+efg@xyz.com

[PinkElephant 8,773]

The email address is used for the Account ID. So I think it’s logical it can’t be used again for a second account if it is already in use.

Beside this I think the practice to send invites to private mail addresses runs in contradiction to the intended separation of professional data by the teams account setup. I would expect my organization running a teams account to have an own domain, with the mail addresses of the team members created from that domain.

Only this will allow the admin to control the whole account, including receiving password and user resets in case the account needs to be taken back. In the end when a team member leaves the group, it should be ensured he can’t take relevant information with him.

[MerMarie 1]

I am a private consultant with my own business. I recently set up an Evernote Teams account using a gmail.com account germane to my business. I do not have/need my own domain. I set up Teams because I need to collaborate with other consultants I work with frequently. Unfortunately, because each of them have some form of their own Evernote accounts, they cannot join my Teams account without first creating a whole new Evernote account for this sole purpose. THIS makes no sense. Why should someone need multiple Evernote accounts in order to collaborate on projects I track in Evernote teams and want to invite them to work on. 

If you already have Evernote for personal or business, perfect, then you should be able to access my Teams account with an invitation from me. You don't need an second account. I pay each month on Teams for each seat/user I add. When I add a user, I don't expect them to create (or pay for) another account just to have access to the Teams account I pay for and admin so we can work together more fluidly on my projects. And Evernote Teams keeps any other Evernote account content separate and private, so they would only be accessing the notebook(s) for the project we collaborate on that I pay for.

In the Teams admin panel, you simply enter the email address of the user you want to invite, and hit send. The instructions say that the recipient need only accept the invitation and voila, they are in..... but, that is not true. That only works for someone who does not have an Evernote account of any kind. If they do already use Evernote, the process is not straight-forward and my collaborators do not wish to set up another Evernote account to join my Evernote Teams. So, Evernote Teams may not be the right option after all. Bummer.

[gazumped 12,054]

16 hours ago, MerMarie said:

So, Evernote Teams may not be the right option after all. Bummer.

Hi.  I'd agree.  Teams accounts are aimed as businesses supporting their own employees rather than a commercial operation with external customers.  You would be served as well with a Professional account,  sharing notebooks with your customers,  who could accept them into their own Evernote account.  If you have only recently subscribed,  you may be able to ask Evernote to convert your account from Teams to Professional.  If you are some way through your subscription I'd recommend that you make the change when your current payment is exhausted.  Either way I'd suggest you raise this with Support now - we're mainly other users here.