AlexLex 28 Posted January 5 Share Posted January 5 I am trying to open a support ticket but none of the links seem to work. Here is what I tried: Went to Evernote Help & Learning Clicked on "Log In to Help & Learning" Every time I enter credentials, I am redirected to Evernote Web Can anyone send me a direct link fot opening a support ticket? Thank you. Link to comment
Level 5 PinkElephant 8,165 Posted January 5 Level 5 Share Posted January 5 Try this. And post only once. Support as guest: https://help.evernote.com/hc/en-us/requests/new?ticket_form_id=254668&guest=true&guest=true Link to comment
AlexLex 28 Posted January 5 Author Share Posted January 5 Thanks. Unfortunately doesn't seem to work (See screenshot below) Ho Link to comment
Level 5 Dave-in-Decatur 3,971 Posted January 5 Level 5 Share Posted January 5 What that is trying to say is that you must be a paid subscriber to access support. If you are, and you're getting that, then there's a problem. Also what else do you see on the screen when you click the link @PinkElephant provided? Link to comment
AlexLex 28 Posted January 5 Author Share Posted January 5 22 minutes ago, Dave-in-Decatur said: What that is trying to say is that you must be a paid subscriber to access support. If you are, and you're getting that, then there's a problem. Also what else do you see on the screen when you click the link @PinkElephant provided? Yes I am a paid subscriber for many years. I am paying for 3 seats for a Evernote Teams account for 530 USD per year (maybe I should consider change subscription). The website doesn't let me log in so I am not able to have access to support. What a shame... Link to comment
Level 5* gazumped 11,697 Posted January 5 Level 5* Share Posted January 5 8 minutes ago, AlexLex said: The website doesn't let me log in so I am not able to have access to support. The 'guest' link above doesn't need a login. If I click it I get straight through to the support page. Have you tried a different browser? Accessing support via a mobile device? Link to comment
AlexLex 28 Posted January 9 Author Share Posted January 9 Still no answer from Evernote after 5 days. If any of you have a contact there, I'd be grateful if you'd pass the word on. This can't be serious. Link to comment
Level 5 PinkElephant 8,165 Posted January 9 Level 5 Share Posted January 9 No double posting, please. 1 Link to comment
Solution AlexLex 28 Posted January 22 Author Solution Share Posted January 22 Here is the solution I found to contact the support: I used this link: https://help.evernote.com/hc/en-us/requests/new?ticket_form_id=254668&guest=true&guest=true (Thank you @PinkElephant). I chose: 1. Account Management 2. Two-Step verification 3. This allows to click on "Submit ticket". 1 Link to comment
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