Disgusting popup screens, bad support

[dunego 1]

I'm an evernote user for about 10 years now. I sign it for a very long time. One day the subscription expired, maybe my credit card has changed, I don't remember exactly, and that inelegant, ridiculous, subscription renewal screen pop up on my phone. That's so disgusting, I couldn't even access the setup screen so I logged out, and made the renewal by my itunes account, but I didn't realise that I logged on another account ( because that stupid screen asking me for a subscription don't even let me access the setup page so I can view if I'm logged on the right account). I had to cancel the subscription and resubscribe for the right email/account. Now it happened again but the subscription will spire only 6 months from now, and somehow they changed the subscription for the another account maybe because it's the same email as the credit card or something. And I'm not getting support from evernote for about 3 days. I'll post it on another forums because evernote support sucks. And that's so important as we talking about a notebook that can have a lot of important information that you may need quick. My question to the forum is if that's any way to migrate your notes to another app. If they don't solve my problem today I want to cancel my subscription and go for a service that can give me good support.

 

[dunego 1]

Of course you won't even let this post be posted. This company is a scam, ridiculous, I am canceling my subscription asap, I'm an artist and got half a million followers and I'll make sure to harm your reputation as you are harming my work.

[gazumped 11,690]

On 12/24/2023 at 2:09 PM, dunego said:

Of course you won't even let this post be posted. This company is a scam, ridiculous, I am canceling my subscription asap, I'm an artist and got half a million followers and I'll make sure to harm your reputation as you are harming my work.

Good job you're taking a reasonable attitude.  I'll post the help pages here that seem most relevant - you should be able to search for more if you need it...

Manage your Evernote subscription

Export notes and notebooks as ENEX or HTML

An Update on Evernote Pricing and Upcoming Features

[Dave-in-Decatur 3,970]

On 12/22/2023 at 3:36 PM, dunego said:

I'm an evernote user for about 10 years now. I sign it for a very long time. One day the subscription expired, maybe my credit card has changed, I don't remember exactly, and that inelegant, ridiculous, subscription renewal screen pop up on my phone. That's so disgusting, I couldn't even access the setup screen so I logged out, and made the renewal by my itunes account, but I didn't realise that I logged on another account ( because that stupid screen asking me for a subscription don't even let me access the setup page so I can view if I'm logged on the right account). I had to cancel the subscription and resubscribe for the right email/account. Now it happened again but the subscription will spire only 6 months from now, and somehow they changed the subscription for the another account maybe because it's the same email as the credit card or something. And I'm not getting support from evernote for about 3 days. I'll post it on another forums because evernote support sucks. And that's so important as we talking about a notebook that can have a lot of important information that you may need quick. My question to the forum is if that's any way to migrate your notes to another app. If they don't solve my problem today I want to cancel my subscription and go for a service that can give me good support.

 

So, you made a series of mistakes and are blaming Evernote for the results. The support definitely does suck right now. But I can imagine being confronted with a complaint that a user has made a mess of things and can't explain clearly how it happened does slow them down a bit.

[PinkElephant 8,158]

First mistake: Let the credit card expire. That’s one of the main reasons why I try to hold as many subscriptions through iTunes.

Second mistake: Don’t enter a new, valid credit card to heal the problem.

Third mistake: Instead going now to iTunes. This is not an alternative way of payment - it creates a new subscription. An alternative way of payment would have been a new credit card.

Fourth mistake: Not cancelling the iTunes subscription right away. This is quite simple, but only within the first days. After that, it becomes increasingly difficult.

That‘s what I read from the posting, as another user without any insight into the specifics of that account.

Since it already renewed, but with a lack of funds, the subscription is probably on hold now. The easiest way of getting on would be to enter a valid credit card into account data.

A support contact may help to sort things out. As mentioned above, they are (way to) slow to react currently.

[dunego 1]

On 12/27/2023 at 1:31 PM, Dave-in-Decatur said:

So, you made a series of mistakes and are blaming Evernote for the results. The support definitely does suck right now. But I can imagine being confronted with a complaint that a user has made a mess of things and can't explain clearly how it happened does slow them down a bit.

That's such a lame comment. I have an active subscription NOW, but unused, and have another account that is the actual account that I use. The support could easily:

cancel the subscription for the one that it's active.

activate a subscription for the one that I really use, without charging me, as I already paid for it.

ANY DECENT COMPANY SUPPORT would do it in less then 3 minutes.

I hope you never need this support in your life, if you are even a real user and not someone evernote pays for posting in this forum instead of hiring a bunch more people to really support the users.

 

[dunego 1]

On 12/27/2023 at 2:37 PM, PinkElephant said:

First mistake: Let the credit card expire. That’s one of the main reasons why I try to hold as many subscriptions through iTunes.

Second mistake: Don’t enter a new, valid credit card to heal the problem.

Third mistake: Instead going now to iTunes. This is not an alternative way of payment - it creates a new subscription. An alternative way of payment would have been a new credit card.

Fourth mistake: Not cancelling the iTunes subscription right away. This is quite simple, but only within the first days. After that, it becomes increasingly difficult.

That‘s what I read from the posting, as another user without any insight into the specifics of that account.

Since it already renewed, but with a lack of funds, the subscription is probably on hold now. The easiest way of getting on would be to enter a valid credit card into account data.

A support contact may help to sort things out. As mentioned above, they are (way to) slow to react currently.

Unbelievable. You must be paid for it. 10 years subscribing to an app, and then I'm suddenly attacked by this stupid spam screens on my phone, that make me make a little mistake, and in about 20 days I have NO SUPPORT AT ALL, but the 5 stars forum user thinks that's all my fault. I've gotten support on vitamin sites like iherb for more complicated issues than this, and had my problems resolved in 5 minutes or less. You can't be serious. This is a notebook app, people hold important information on it, maybe life changing information, so can you imagine if I was in need of support for a more serious issue ? You really can't be serious.

[dunego 1]

UPDATE:

Now, for no reason, the account that was active by mistake is suddenly shown as FREE account as well as the other one. I checked my itunes and the subscription is still active until july 13. That's some buggy *** ****** account management with NO SUPPORT. They used to have a chat that wasn't good at support but at least you was able to talk to a human being. 

[Dave-in-Decatur 3,970]

28 minutes ago, dunego said:

That's such a lame comment. I have an active subscription NOW, but unused, and have another account that is the actual account that I use. The support could easily:

cancel the subscription for the one that it's active.

activate a subscription for the one that I really use, without charging me, as I already paid for it.

ANY DECENT COMPANY SUPPORT would do it in less then 3 minutes.

I hope you never need this support in your life, if you are even a real user and not someone evernote pays for posting in this forum instead of hiring a bunch more people to really support the users.

😅 No one could pay me enough to deal with people who make mistakes and whine because Evernote doesn't fix them fast enough. All I said was what you said: you made mistakes and want Evernote to fix them; and their support sucks. Be mad at them if you like; be mad at yourself if the reason fairy visits you; but please don't accuse me of anything other than wasting my time.

[WilliamL 654]

Oft Dunego, seriously I get this can be frustrating but you made mistakes and now need support. Support are clogged which isn’t acceptable but it is what is is. 

This entitled ‘I’m an artist do what I want or I’ll harm you’ nonsense though? You’re not gonna get much sympathy conducting yourself with such arrogance.