rocketbob 2 Posted December 21, 2023 Share Posted December 21, 2023 Had an automatic payment for a professional subscription go thru a few days ago. Do not want to continue due to the price increase. Downgraded my account to personal. Now I can't see support links to contact support to get a refund. How can I contact support resolve this? Link to comment
Level 5* gazumped 11,897 Posted December 22, 2023 Level 5* Share Posted December 22, 2023 How to request a refund Link to comment
Evernote Expert agsteele 3,032 Posted December 22, 2023 Evernote Expert Share Posted December 22, 2023 On 12/21/2023 at 2:36 PM, rocketbob said: Downgraded my account to personal. Personal is the basic paid plan. Professional the higher prices plan. So if you downgrade to Personal then you are still on a paid plan. 1 Link to comment
rocketbob 2 Posted December 30, 2023 Author Share Posted December 30, 2023 Didnt purchase app thru either Apple or Google play store. No way to request refund otherwise. This appears to be intentional. 1 Link to comment
Level 5 PinkElephant 8,518 Posted December 30, 2023 Level 5 Share Posted December 30, 2023 You received a link. In it is another link to contact support. Use it ... Link to comment
mariadapenha 0 Posted December 31, 2023 Share Posted December 31, 2023 Hi, I'm also not able to submit a request or find an email address for customer service for a refund on the auto renewal Link to comment
Level 5* gazumped 11,897 Posted January 2 Level 5* Share Posted January 2 On 12/31/2023 at 12:12 PM, mariadapenha said: Hi, I'm also not able to submit a request or find an email address for customer service for a refund on the auto renewal https://help.evernote.com/hc/requests/new Link to comment
Solution rocketbob 2 Posted January 4 Author Solution Share Posted January 4 I didn't see any links for creating a support ticket for any of the billing topics mentioned in this thread. I was able to find the links in the other technical help topics and submitted a help ticket. Full refund was issued and I am grateful for that. 1 Link to comment
Level 5 PinkElephant 8,518 Posted January 4 Level 5 Share Posted January 4 It is right there - at the bottom of every help article I am aware of: Link to comment
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