Mac desktop app - Home Page flickering

[Mauricio Meraz 4]

Hello, is anyone else experiencing this issue? It started today. When you hover the mouse over different sections on the home screen in the Mac desktop app, such as widgets, shortcuts, notes, header image, etc., the screen starts to flicker, and objects appear and disappear intermittently.

[PinkElephant 8,755]

No such issue (Sonoma, EN Mac 10.68.2).

[Variag 1]

Same for me - eventually app becomes unusable (Sonoma 14.2, Intel iMac, EN 10.68.2)

[PinkElephant 8,755]

Can anybody post a screen recording ?

[Variag 1]

Not a recording but here is a screenshot after a second or so with moving the mouse around a bit:

[Dave Green 260]

Have you tried

1. Exiting Evernote and restarting?

2. Rebooting?

I don’t have the problem on my Mac either.  I have, infrequently had weird behaviors that did not resume after restarting Evernote.

[Variag 1]

Done all that but does not help. Invisible buttons etc do seem to still work btw.

[Variag 1]

This does not happen with 10.67.3. I have just run the old version and the landing page is working correctly again. 

Is there a place to file a bug report?

[s2sailor 2,417]

33 minutes ago, Variag said:

This does not happen with 10.67.3. I have just run the old version and the landing page is working correctly again. 

Is there a place to file a bug report?

10.68.3 is the current one, just released.  If the problem still exists go to https://help.evernote.com.  You will need to login to file a support request.

[Variag 1]

Just updated and the problem still exists with 10.68.3.  I went to help.evernote.com but there does not seem to be an option to create a support request?

I found the requests page https://help.evernote.com/hc/de/requests but there is no button to create a new request.

[s2sailor 2,417]

They do make it difficult.  Someone elsewhere provided this link.  Maybe it will work better.  Submit a Support Request.

On a mobile device, it is easier to find.  Settings - Support - Submit a support request

[Variag 1]

That support form only allows Accounting/Billing/Password Reset categories ?!?

[s2sailor 2,417]

19 minutes ago, Variag said:

That support form only allows Accounting/Billing/Password Reset categories ?!?

If you scroll down the list, you should also see a Technical Issues option.  If you are a free user, maybe the options are limited.

[Kerej 0]

I'm on evernote 10.68.3 and Sonoma 14.2.1 and have this problem. Not sure if it will help you, but if you are able to kind of move the pointer slowly you can get over to the notes pane on left when it's visible and click on a note to display it. This seems to clear it up for me and even then when i click on 'Home' it's working. Not sure for how long yet, though.

Quick udpate: if I maximize or full-screen the app, it starts messing up again if i then go to home screen.  Restoring from full-screen or max, then it recovers by clicking on a note on the left.

[Blundergod 0]

Having the same exact issues on MAC OS X Sonoma 14.2.1 (23C71) as @Variag.

GUI not rendering correctly. What a mess. Unusable. 

Running latest version of EverNote = 10.68.3 

[vilmosz 12]

Also having this issue - flickering and unable to navigate. 10.68.3 Sonoma 14.1.2 MacBook Pro. 

[Evernote_Slick_Fan 1]

I am receiving the same error on my Macbook computer.  Home screen flickers, and is NOT usable.

Evernote 10.68.3

MacOS Ventura 13.6.1

 

I logged a support ticket #3802116, with Evernote.

[E.G. 1]

I too am having the above-described problems.  Open EN and everything sort of 'disappears' as my mouse moves.

 

Quick edit: I'm in EN 10.68.3 and Sonoma 14.2.1

[Hello5 0]

I am also having the exact same flickering issue running 10.68.3 on Sonoma 14.1 with Macbook Pro 16-inch 2023. 

[SJordan 0]

So I can track the progress on the fix, I'm adding my comment that I too have this flickering issue with Evernote on Sonoma 14.2.1. At the moment Evernote is unusable for me.

 

[E.G. 1]

Just filed my report.

[bandrews 3]

Same here. 14.2.1.  Removed App with AppCleaner, reinstalled from both direct download from Evernote.com and the App Store, no difference.

I did figure out that if you don't maximize the Evernote window (keep it at 75%), the flickering does not happen.

Evernote Customer Support is worthless these days, so I have not bothered to submit a ticket, will watch this thread for an eventual fix...

[E.G. 1]

@bandrews Reducing the size works for me; good looking out.  I'll let everyone know what/if a solution appears from EN ROUTE customer service.

[SJordan 0]

38 minutes ago, bandrews said:

Same here. 14.2.1.  Removed App with AppCleaner, reinstalled from both direct download from Evernote.com and the App Store, no difference.

I did figure out that if you don't maximize the Evernote window (keep it at 75%), the flickering does not happen.

Evernote Customer Support is worthless these days, so I have not bothered to submit a ticket, will watch this thread for an eventual fix...

How did you set the size to 75%? Dragging the corner to reduce the window to smaller sizes does not seem to fix the problem for me.

[bandrews 3]

1 hour ago, SJordan said:

How did you set the size to 75%? Dragging the corner to reduce the window to smaller sizes does not seem to fix the problem for me.

75% is a guesstimate; I shrunk the Evernote app window and then moved my cursor over the homescreen; if it flickered, I would make the window a little smaller, till I tested again and it stopped flickering.  Hope this helps!

[SJordan 0]

1 hour ago, bandrews said:

75% is a guesstimate; I shrunk the Evernote app window and then moved my cursor over the homescreen; if it flickered, I would make the window a little smaller, till I tested again and it stopped flickering.  Hope this helps!

Ah, ok. No matter how small I make the screen I can't seem to get rid of the flicker. Appreciate it

Guess I'll wait for the fix. 

[Outtosea 0]

This is happening to me to.  Premium sub, using Mac Ventura.  Have tried logging in and out and restarting computer.  Damn annoying, it's totally unusable

 

Edit:  the 75% screensize hack seems to work

[Silvio'ss 25]

Also having this issue - flickering and unable to navigate. 10.68.3 Sonoma 14.2 MacBook Pro. 

[maceddie 0]

Same problem here. Macbook Air M2, Sonoma 14.2.1. and Evernote 10.68.3
Reinstalling didn't help. But reducing the size of the window seems to help.

[s2sailor 2,417]

33 minutes ago, maceddie said:

Same problem here. Macbook Air M2, Sonoma 14.2.1. and Evernote 10.68.3
Reinstalling didn't help. But reducing the size of the window seems to help.

Out of curiosity, what video resolution are you running?

[badmuzo 1]

Hi. Having this problem for a week or 10 days, on MacBook Pro, M1 Pro chip, 32 Go, Ventura 13.2.1 (22D68). Screen resolution as suggested, 1728*1117.

I've always been using my apps full screen. When reducing the Evernote window, can't say what the size of the window is, but the flicker stops.

I'd like to get back to being able to use Evernote full screen, as I used to with the prior version.

[majdi 0]

Also having this issue -   flickering and unable to navigate. 10.68.3 Sonoma 14.1.2 MacBook Pro. M2 16"

[agsteele 3,059]

@badmuzo You don't say which version of Evernote you are using. This does seem to be a Mac Sonoma issue. The latest version of Evernote 10.70.2 is breakfast being released. If you don't have that test I would suggest waiting to see if the situation is resolved with the latest update.

 

[ALFREDDALU101 0]

Same problem. Glad to see this thread. I had to minimize Evernote to half my screen size and it was fine. No more full screen until they fix it.

[EmandaB 0]

Also having this same issue - 13 inch MacBook Pro M1 running latest version of Evernote - okay on notes screens, just the Home Screen is the issue. Logged out, restarted Mac, ran utilities on Mac, updated all software for Sonoma and Evernote - no change, still having the issues.

Okay on web version, just the Mac version. Will try reducing the screen size to 75% but I usually use it in full screen so pretty annoying! Never had an issue with the software in over 10 years - bummer!

 

[Raptormig 0]

I'm still having the same Flickering issues with Sonoma (14.2.1) and latest Evernote (10.70.2) on Intel Macbook Pro.

 

I did have some flickering at start but disappeared.

[bandrews 3]

New update available 10.70.2 (I am using direct download but I see the MacStore has updated version too available) and it seems to be working fine now, zero flickering?

[SJordan 0]

Evernote 10.70.2 also seems to have removed the flickering for me. I'll report back if that changes.

[Raptormig 0]

Working on Sonoma (14.2.1) and latest Evernote (10.70.2) on Intel Macbook Pro.

The flickering has mostly disappeared. Now it only happens when the I have the machine with some load while also working/navigating on Evernote.

[Anniehan 0]

same problem here, currently using Sonoma 14.1.1 and Evernote 10.68.3

I manage to get rid of the flickering by resize the app to a relatively small window, the flicker will stop when it reach a certain size.

then drag it back to bigger window, the flicker will not come back

but it still annoys especially when it comes to a paid app.

[scottedwards2000 0]

not sure if this note relates to it, but this update fixed it for me: